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      • hammersmith, london
      • full-time
      • French Selection UK
      FRENCH SELECTION UKDutch speaking Customer Service AssociateCustomer Service, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Life Science, Fluent in DutchSalary: up to £31,500 Location: Hammersmith, LondonAt commutable distance by underground from: Ealing, Finsbury, Hyde Park, Westminster, Wimbledon, Heathrow Airport, Regents park, Brixton, Greenwich, Clapham, Croydon, Hammersmith + City line, Circle line, District line, Piccadilly lineRef: 801DCSVIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 801DCSApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a world leader in Life Science industry.*** Monday – Friday: :30pm or 9am-6pm****** Training provided ****** Ideal for a recent graduate too ***Main duties:To provide excellent customer service and advice.The Role:- To communicate with customers by phone, email and face to face- To manage client accounts and handle the case from start to finish- To respond to customer enquiries and issues in a timely manner- To work within a team and assist with other duties- To handle report distribution and invoices- To liaise with relevant departments internallyThe Candidate:- Fluent in Dutch (written and spoken) - Essential- Previous experience in customer service - Desirable- Proactive, confident and dynamic personality- Excellent communication skills and a team player- IT literate- Based at a commutable distance from Hammersmith, London.The Salary: up to £31,500 French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • edgware, london
      • full-time
      • INC RECRUITMENT LTD
      Customer service advisor (Experience in Hospitality/bar work preferred but not essential)Sales and Customer ServiceAre you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that we are looking to develop their team of customer service and sales representatives. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales skills that we look ; Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives.If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers, Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven IT Applications Support Analyst to join its expanding team, based in Putney, west London. Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of the ITIL framework for IT service management, SQL, Jira, Service Desk Management Tools and Confluence is desirable but by no means essential.This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • london, london
      • full-time
      • Ashdown Group Limited
      This is an exciting opportunity for a recent graduate that is keen to develop their career within IT. Working in a small team, supporting the London office you will provide first line IT support to their user base. Full training will be provided, and this is an organisation that encourages growth and career progression.The ideal candidate will be ambitious, pro-active, and personable. You will have studied IT or computer science at university and will be familiar with Microsoft technologies including Office 365 and SharePoint.The initial focus of this role will be troubleshooting hardware and software issues, resolving network and desktop issues and responding to client support requests. You will also take the lead on developing their SharePoint sights ensuring they are fit for purpose.This is the perfect entry level role for someone keen to enhance their skills and develop their career in the IT sector. The salary on offer for this role is £25,000 - £30,000 per annum, depending on experience.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven Graduate IT Software Support Analyst to join its expanding team, based in Richmond, west London.Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of SQL, the ITIL framework for IT service management, Jira, Service Desk Management Tools and Confluence are desirable, but by no means essential.The successful candidate must have a good degree in a technology-related field as well as some prior experience providing technical software support.This is an excellent opportunity for an accomplished IT Software Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • kingston, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • new malden, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • southall, london
      • full-time
      • Four Seasons Health Care Group
      We are recruiting for a Activity Co-Ordinator part of our Magic Moments ; In this role you will create and deliver a wide-ranging variety of activities, ensuring that resident interests and needs are met whilst allowing for their varying levels of physical and mental ; As one of the largest healthcare providers in the UK it’s important to us to couple great care with meaningful and enjoyable experiences.As a Activity Co- Ordinator - part of our Magic Moments Team you will:Assess the needs of the residents, through meeting with them, team members and family membersProvide stimulation and exercise to residents that meet their individual needs through a wide and varied activities programme including music, exercise and arts & craftsBuild relationships with residents and families to gather life story information and ensure care plans and activities are developed and updated accordinglySpend individual time with residents, care staff and relatives to create personalised activities that engage our residents and reflect their interest and hobbiesDevelop community links with local groups and arrange trips and excursions with varied destinations and purposes to involve as many residents in activity outside the HomeSupport in the roll-out of the Magic Moments initiatives and encourage others to be involvedLead in the creation of evidencing and tracking activity engagement via digital and written methodsBe happy to work to a rota basis which covers 7 days a week (including weekends)To succeed you will be:A team player who engages well with othersA strong communicator and influencerA genuine interest in promoting independence and life style opportunities for the elderlyConfident in liaising with the management team on the supply and quality of items used to carry out tasksEnergetic and hard-workingFlexible and adaptable to changePassionate about offering superior services and want to make a differenceA glass half full person, with a sense of humour and a positive outlookWe offer a great range of benefits, which include:Competitive salaryGenerous holiday entitlementVarious shifts availableRefer a Friend scheme of £150 (unlimited referrals)Free mealsAccess to excellent trainingCareer development opportunitiesDiscounts and benefits suited to your lifestyleFree onsite parkingFree uniformNEST work place pension contributionsLong service awards
      • london, london
      • full-time
      • Jobheron
      One of the Proptech industry’s top 3 websites and software providers based in London is looking for an experienced customer support executive to join their team in Putney, SW15. They pride themselves on providing a positive, friendly work environment for their staff to strive and grow alongside the business. You will be answering client emails, calls and tickets to support clients with support & technical issues with their software. This will either be solved initially or escalated to the development team to fix. You would be expected to keep customers informed at all stages, ensuring the customer has a positive experience. For any common or frequently asked enquiries, you would be expected to write and collate help guides, articles & videos for future use. Proactively enabling their customers and expanding their knowledge base, rather than only dealing with inbound queries.You would also be responsible for setting up the export of property data from the database to third party suppliers such as Rightmove, Zoopla and On The Market (among others) Additionally responsible for setting up and supporting the internal PC networks of the company. Finally, you would have some responsibility for setting up the imports of property data from third party software providers into the database for all new website projects. Liaising with the Project Manager, you would be a key person in helping to set up new client website builds and customer projects, although this would form a secondary part to the role. Benefits:• £22,000-£26,000/year dependent on experience• Hybrid working model split between office days and work from home days• Flexible working options• Employee Pension Scheme• 28 Days holiday (including Bank Holidays)• Additional Paid Christmas Leave (between Christmas & the New Year)• Additional holiday accrued for years working at the companyKey Responsibilities:• Point of contact for incoming support tickets (raised through phone & email)• Respond to all queries in a timely and professional manner• Log and manage all support tickets within Salesforce• Perform ticket triage to perform a first-time fix, or escalate to the correct member of staff as necessary• Constantly seek to improve by reducing repeat tickets and recognising key issues• Establish and maintain high levels of process documentation relevant to the role• Create and maintain strong customer relationships• Setup imports of property data as part of new website build projects• Liaise with the customer to ensure the property data displaying online is to their required specificationSkills and Qualifications:• Candidates must have experience in working on a support desk, and a keen interest in IT and software• Any experience with databases and the import and export of data is preferred• Candidates must have experience with dealing with customers, a good phone manner and be proactive in dealing with customer issues• Experience with Outlook and the Microsoft suite is essential• Experience of Salesforce and a Project Management software such as Jeera or Wrike is advantageous, but not essential• Experience in a helpdesk/service desk environment, working to SLA’s and using “trouble-ticket” applications would be beneficial• Excellent Office 365 skills• Excellent Office Application skills (ie: Word/Excel/Powerpoint/Outlook)• Excellent and demonstrable written and verbal communication skills• Proven customer service skills• Ability to work under pressure• Excellent customer facing skills• Ability to efficiently multitask• Quick learner and self-starter• Team player• Great interaction skillsSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role.IND123
      • west london, london
      • full-time
      • Language Matters
      Our client, an organisation that is active in the healthcare industry, is looking for a trilingual Customer Service Representative to join them in their London office due to the rapid expansion of their team. In this role you will be providing an outstanding customer experience using your French and Dutch language skills and will aim to resolve customers' queries at first point of contact. The role is office-based, and you will be required to work from the client's London office on a daily basis, where Covid-19 safety guidelines are in place.Your responsibilities will include:Handling inbound customer enquiries across various channels, including telephone, email and chatTaking ownership of an issue and following it through to a solution where the customer is satisfiedEscalating enquiries to senior colleagues when appropriateIdentifying opportunities to improve the customer experienceAbout you:The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent French and Dutch language skills. For this role it is important that you are able to demonstrate empathy to customers and can stay calm in challenging situations. You will be required to work from the London office on a daily basis where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression.Profile:Required to be fluent in either in French and Dutch, both written and spokenFluency in English, both written and spokenPrevious experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care CoordinatorAble to demonstrate patience, empathy and compassion to customersHave the ability to remain calm and professional in difficult and challenging situationsExcellent listening and communication skillsTeam player who enjoys interacting with peopleAble to commute to the London office on a daily basisTo apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
      • chessington, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • Language Matters
      Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a German speaking Wholesale Customer Service Representative on a permanent basis. The role will be a combination of working remotely and working from the office, with flexible working hours. The client can offer sponsorship for candidates who do not have a settled / pre-settled status.Your responsibilities will include:Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skillsProcessing and tracking of ordersProactively dealing with any returns and exchange issuesWorking alongside the sales team and other departments where requiredMaintaining knowledge of products and keeping up to date with new products and promotionsAbout you:In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in working on high value accounts and speak fluent German and English, then this role could be the next step in your career that you are looking for!Profile:Required to be fluent in German and English, both written and spokenSolid experience providing wholesale customer support services in a product support and/or order dispatch environment is a mustExperience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirementPrevious experience dealing with wholesale clients and B2B customers is essentialAn interest in fashion, luxury or the retail industry is desirableStrong communication skills and able to work in a fast-paced environment dealing with a high volume of ordersBachelor's degree preferredTo apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment agency in relation to this vacancy.
      • surbiton, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • kingston upon thames, london
      • full-time
      • Bluetownonline LTD
      Job Title: Children's Senior Residential support workerLocation: London, Kingston-Upon-ThamesSalary: £25,000 - £28,000 Plus annual bonus, and overtimeJob Type: Full TimeCameron & Cooper Limited is an innovative provider of specialist care, support and education to some of the most vulnerable young people in the UK, working closely with local authority partners to enable our young people to thrive, achieve independence and live more fulfilling lives.The RoleTo work within a team, in order to provide a safe and secure home for young people aged between 10 and 18. Promoting a caring environment which provides children and young people with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choice are met. This role will be responsible for being a shift leader and a key worker to one young person placed at The Beech House. Therefore, you will be a role model to both young people and staff, which requires a good work ethic, integrity, openness and an ability to set firm boundaries with a caring approach. You will be based out of Hampton Hill for this position.Responsibilities includeEnsuring a firm, caring, consistent, well-ordered environment is maintained at all times.Supervising young people during the day including meal times and to proactively support/encourage the development in all areasTo actively promote and participate in care planning, developing risk assessments, behaviour management and to attend regular team meetings.Working as part of a team to provide a programme of evening, holiday & weekend activities for children and young people and to effectively manage small budgets, in relation to this.Liaising with other staff, professionals, parents and carers as necessary and maintaining high levels of professionalism at all times.Attend staff meetings, training days and important meetings to support the young people in our careTo maintain a log of all accidents, incidents or physical intervention and to challenge suspected inappropriate practice according to policies and procedures.To become a key worker for a child understanding that child's particular needs and as key worker to coordinate and organise the service to meet those needs.Person specificationExperience in a residential health and social care setting- ideally with children or in a role with transferable skillsAbility to shift lead and support other staffTherapeutic mindsetEmpathy to understand staff concernsInitiative in highlighting areas which are in need of improvement and creating your own solutionsStrong organisational, administrative and interpersonal skillsStrong ICT skills - report writing and updating risk assessments etc.Ability to have fun and ensure the young people are well cared forBenefits28 days per year holidayOvertime offeredMonthly training and clinical supervisionAnnual bonusPension schemeDISEmployee assistance programme, including counselling and mental health supportAccess to physiotherapy, medical support, remote GPPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; child care, team leader, trainee, Support Worker, Care Worker, Care Assistant, Domiciliary Care Assistant, Senior Care Assistant, Team Leader, Care Work Assistant, Resident Care Assistant, Resident Care Worker, Care Worker, Elderly Care Assistant, Support Worker, Care, Support Assistant, Enabler, Healthcare Assistant will also be considered for this role.
      • london, london
      • full-time
      • Ashdown Group Limited
      Would you like to work for a rapidly growing and highly reputable Managed Services Provider (MSP) specialising in IT support, Cyber Security and VoIP Phone Systems? An exciting opportunity has now arisen for an experienced IT Support Engineer to join their team.If you’re an experienced IT support professional, this is a fantastic opportunity to develop your career in a highly varied position with a small but growing company.In this challenging role, you’ll have the chance to build on your existing skill-set whilst learning new techniques within the business along with them providing you with further training.As an IT Support Engineer, you will be responsible for providing 1st, 2nd and 3rd line support to customers covering a wide range of technical issues.Providing a high level of service at all times, you’ll install and administer Windows Server, VMware and Office 365, as well as plan and implement client-side IT, networking and security. You’ll seek to resolve all issues in a prompt and efficient manner, escalating any unresolved problems when necessary.To be considered for this role, you must have:At least 3 years experience in an IT support role for an MSP, involving both 1st and 2nd line supportAt least 3 years experience in working with MS Windows ServerDemonstratable knowledge and experience in administering Office 365If you would like to be considered for this role please send an updated version of your CV
      • london, london
      • full-time
      • Ashdown Group Limited
      A world-renowned professional services firm operating in the legal sector is seeking a diligent, motivated, and friendly IT Helpdesk Analyst to join their team on a 3-month contract, based in central London, with possible scope for extension. This part-time contract (20/21 hours a week), is paying £23 per hour and will be inside ;Working closely alongside the Regional IT Manager and supporting a user base of 50 users both onsite and remotely, you will be responsible for carrying out day-to-day IT support tasks including but not limited to carrying out first and second-line support, managing and dealing with ticketing queries, performing software and hardware installations, and mobile device, laptop and printer ;To be considered for this position, you must have proven experience with the following:Windows 10Active DirectoryO365Carrying out remote supportProven laptop, mobile and printer device management Although not essential, any prior legal sector experience with case management tools would be advantageous to your applicationMy client is open to discuss which days and hours you would prefer to work during the week, as there is a lot of flexibility that they are able to provide. If this role sounds of interest to you and you would like to apply, please send your most updated CV for review!
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established architectural firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in London. Working as an integral part of a team of engineers you will provide 1st and 2nd line support for all system and user issues. Consummate communication and stakeholder management skills are essential as you will be expected to provide a first-class user experience at all times. In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365. In addition to this, a good understanding of networking is essential, while previous experience with CAD/Design based applications would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • london, london
      • full-time
      • 360 Talent London
      CLIENT ADVISOR - DEPARTMENT STORE EXCLUSIVE LUXURY FINE JEWELLERY AND FINE WATCHES12 MONTHS FIX TERM CONTRACT THE COMPANY:LUXURY fine jewellery and fine watches brandVery exclusive pieces, on both fine jewellery & fine watchesCombining the complexity of high end watches along with the incredible design from the traditional high end fine jewelleryTHE ROLE:Have a minimum of 2 year luxury sales experienceDriven sales consultant who has a natural passion for jewelleryMeeting monthly set sale targetsWilling to build a strong client book, and confident in delivering exceptional serviceUnderstand clients needs, and being patient with your serviceExcellent commercial awareness, and customer service levelWell-spoken, excellent interpersonal skills required to ensure clear, effective communication with all management, staff and clients THE PACKAGE:*Up to £35,000 per year *Excellent Bonus*Monthly Full Commission This is an urgent vacancy - if this position is of interest, please apply now with your updated CV for an immediate ;360 Talent London is a boutique recruitment firm, specialising in the high end retail and ecommerce sectors. We pride ourselves on connecting outstanding talent with leading brands across the UK & Internationally.Follow us on LinkedIn, Instagram & Facebook to stay updated with all of our latest job opportunities!
      • london, london
      • full-time
      • French Selection UK
      FRENCH SELECTION UKGerman Speaking Customer Service AdvisorCustomer service, customer success, customer care, help desk, technical support, administration , Fluent in GermanLocation: Central LondonSalary: up to £30,000pa + benefits (dependent on level of experience)Ref: 457CSG*hybrid working system after training**opportunity to work at a dynamic company with great benefits**room for progression**open to graduates too*VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 457CSGApplications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a growing finance company providing services to many businesses in the UK and EuropeMain duties:To be the first line of contact for existing and new customers providing outstanding customer serviceThe Role:- Ensure all customer enquiries are handled via phone, email or webchat- Support new and existing customers providing information regarding products and services- Provide necessary documents to customers and assist with completion of these as required- Liaise with internal departments as needed- Provide feedback to ensure goals are achievedThe Candidate:- Fluent in German essential (written and spoken) to Mother tongue standard or C1 level- Degree educated beneficial- Customer service experience an advantage- Excellent communication skills with a focus on customer satisfaction- ability to take initiative- team player- Confident and enthusiastic- Computer literateSalary: up to £30,000pa + benefits (dependent on level of experience)French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • london, london
      • full-time
      • Ashdown Group Limited
      A highly successful and rapidly growing business based in Central London (Covent Garden area)is looking for an experienced IT Support Engineer to join its team.This is a great opportunity to work alongside the IT Director and work in a varied role that will include IT project work, BAU support and contributing to the wider IT strategy of the ;There is genuine opportunity for career progression in this role including the opportunity to take on leadership duties and be responsible for the direction of IT as growth ;The salary on offer for this IT Support Engineer is up to £35,000 based on experience, plus ;Day to day duties will include:- IT generalist support to multiple sites in Central London- Providing a mix of phone, email, live chat or in person support to internal employees- Manage company PC's, networks, telephone systems and peripherals- Work with third party providers when required- IT projects such as rollouts of new systems and software- Occasional systems training when required- Support on strategy and IT policy development- IT auditsTo be considered you will need to have previous experience in an IT Support Analyst, Desktop Engineer or Service Desk role and possess strong support skills with the following technologies:- Understanding of IT security and data protection- Windows OS and Server- Office 365- Group policy- Hardware support - Web Servers / DNS- Switches and routers
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established MSP based in Canary Wharf is seeking a determined, driven and friendly IT Support Analyst to join their expanding business, with plenty of opportunities for technical skills building in this role! This role is based 5 days a week onsite and is a fixed-term contract for 6 months, with possible scope for ;You will be required to carry out 1st-3rd line desktop and server administration support, provide telephone and email support to users, participate in occasional field service, as well as work with the ticketing system to resolve any issues and escalating tickets to the senior team when necessary.To be considered for this role, you must have experience with the following:Proven Windows Os/Server support experienceO365/ Active DirectoryNetworking administration skillsMS Office Suite - Word, Excel, PowerPoint, Outlook, Exchange, ; Please send in a copy of your most updated CV for review if you are interested in working with a growing business with plenty of opportunities to expand your technical knowledge and skillset!
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven IT Software Support Analyst to join its expanding team, based in Putney, west London. Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of the ITIL framework for IT service management, SQL, Jira, Service Desk Management Tools and Confluence is desirable, but by no means essential.This is an excellent opportunity for a graduate IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • london, london
      • full-time
      • 360 Talent London
      Client Advisor Executive London locations (Covent Garden) About the Company:One of the most disruptive and fastest-growing companies in the e-bike space with strong fan bases in Japan, South America and the USA E-bike brand that delivers not only an awesome rider experience, but also gives the rider the opportunity to express themselves and their personality through customisation. Having done collaborations with the likes of Moncler, Palm Angels and LOCI we are an e-bike brand like no other.We are on a mission to get everyone on two wheels, the ultimate expression of personality; that feeling of freedom! About the candidate:You have proven working experience in retail sales and a basic understanding of sales principles and customer service practicesYou have strong communication skills and a passion for interacting with people, also on an international levelYou possess excellent organizational skills with an ability to multitask in a highly dynamic work environmentYou show the desire to help improve the overall setup and processes, with an understanding of the sales process cycleYou have a friendly and engaging personalityYou are passionate about bikes and cycling Benefits:Basic salary up to £24,000 per yearOpportunity to develop and advance with us and be part of an incredible growth journey. We are based in London, we have a strong start-up vibe and you will feel this energy and drive in your everyday work life.Commissions, pension This is an urgent vacancy - if this position is of interest, please apply now with your updated CV for an immediate interview. Due to a high response, we can only contact shortlisted candidates that fit the criteria above.360 Talent London are a boutique recruitment firm, specialising in premium & luxury retail. Follow us on LinkedIn, Instagram, Facebook and Twitter to stay updated with all of our latest job opportunities!
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-known TV Production Company seeking an IT Support Technician to help provide 1st and some 2nd line support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards.Role Responsibilities:Answering support requests via the IT service desk, by phone and face to face. Windows and Mac support.To take ownership of support requests, ensuring they are logged and updated in appropriate systems.To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions.Configure and build end user devices in a timely fashion, for deployment at scale.Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets.Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation.Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice.Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standardsSome travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota.Required skills and experience:ITIL 4 certified to Foundation level or a demonstrable understanding of key principlesRecent experience of working in a tech support role, preferably in a media businessStrong troubleshooting skills, particularly around hardware, software and networkingProficient in modern operating systems including Windows 10 and macOSExperience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIPExperience of Office 365 and G Suite
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven IT Applications Support Analyst to join its expanding team, based in Putney, west London. Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of the ITIL framework for IT service management, SQL, Jira, Service Desk Management Tools and Confluence is desirable, but not essential.This is an excellent opportunity for an accomplished graduate to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • london, london
      • full-time
      • Ashdown Group Limited
      1st/2nd Line IT Support Analyst/Engineer (with Scripting/Powershell experience)Paying up to £40,000 plus 25 days holiday, discretionary 15% bonus and 10% non-contributory pension plan among other benefits. This role covers hours a week and the flexible/hybrid working policy will allow for 2/3 days working from home per week. The role is based from the Central London ; A global and successful insurance company is looking for an experienced 2nd IT Support Engineer / Support Analyst to join it's IT team in London.Supporting the UK and European offices you will be responsible for:- 2nd line support - IT and Infrastructure projects - Driving automation and scripting using PowerShell or Python- Configuring Windows client devices- Desktop support across financial and accounting systems, Windows OS, Active Directory, Exchange, Office 365 - Basic networking - DNS, routing ;To be considered suitable you will need to have previous experience as either a Desktop Support Analyst, IT Support Engineer or Service Desk Analyst and have strong 2nd line support skills within a Microsoft environment. It is also essential that you have some scripting experience in either PowerShell or Python.To apply, please send a copy of your CV
      • new malden, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • brixton, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • Ashdown Group Limited
      IT Support Engineer – Central London, MayfairA well established and rapidly growing organisation based in Mayfair are looking for an experience IT Support Engineer to support their head ; Working in a small team, reporting to the Head of IT you will be responsible for maintaining and monitoring all network, infrastructure and security ; As well as business as usual support you will have the opportunity to be involved in a wide range of IT infrastructure ; You will be responsible for management, maintenance, and architecture of storage, virtualized environment, servers, network devices, and productivity tools as well as maintaining the necessary project plans and documentation of all IT systems.The ideal candidate will have previously worked as an IT Engineer or Systems Administrator ; You will have the ability to configure virtual environments, functional networks, servers, and software and have a good understanding of Security (AV, Firewalls), DHCP & DNS, Storage Systems, IP ; Working knowledge of Azure, Azure AD and Azure security would be beneficial. This is a brilliant opportunity to join a high performing, rapidly growing business in a role where you will really be able to add value.The starting salary for this role is £45,000 plus benefits.Hybrid working will be offered on completion of probationary period.
      • new malden, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
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