You are successfully logged out of your my randstad account

You have successfully deleted your account

    no results found

    We have not found any results for <span>false<span> in our database. We do however have some results on Monster which may be worth checking.

    vacancies on Monster

    Our partner Monster has 1 postings in newport.

      • newport, hc
      • full-time
      • Active Recruiting Consultants Limited
      Job Title/Location: Customer Service/Call Handler, IOW & WFH (Initial 11 month FTC)Salary: To £22,500, bonus 10% + pension contribution to 13%WFH: Average week of 1-2 days office & 3-4 days WFHRequirements: Our client will look at people who are organised with either good telephone based experience or general client/customer interaction experienceRole Snapshot: Triaging calls to book customers in for appointments with Consultant’sIdeal route into Financial Services for those with strong communication skillsThe Company/Team: This is a major, well established Financial Services company, known in the industry for developing people. They have been expanding impressively over the last 2 years, both growing established teams whilst also developing new teams/functions and income streams. This team consists of around 12 Call Handlers. The team overall is responsible for generating income for the business by guiding customers through a telephone based process to help them access their retirement income. Your focus is on dealing with queries as they come in, providing the best possible customer service and arranging for that customer to have further conversations with a Consultant.The Role: Initially you will go through some intensive training, learning the product range, how to answer customer queries and generally how to support the retirement specialist team. Once familiar with the processes and technicalities, you will then take on your key responsibilities, which include:Helping the business to generate income through providing first class customer service and booking customers in for telephone appointments with the Guided Consultant.Whilst maintaining contact with product providers, to refuse all offers of hospitality, however small, and to ensure that the best interests of the customer are always protected.To operate within practice guidelines at all times ensuring that customers are always treated fairly.To ensure all customer files are kept up-to-date at all times, and are compliant with the firm’s T&C scheme requirements and FCA requirements.To undertake any reasonable additional tasks and duties as directed by the Financial Planning Manager or Head of the Retirement Service.Experience/Skills Required: For the Customer Service/Call Handler role, our client is looking for either proven telephone based customer service/call centre experience, or a strong communicator with good customer service experience in any sector. You should have a stable work history, be organised, work well under pressure and be able to take the initiative to escalate issues as appropriate. We should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount.Additional Information: The salary for this Customer Service/Call Handler role is to £22,500 with bonus of 10% and company pension contribution to 13%. There is an excellent benefits package, WFH flexibility and great opportunities to develop further.The Customer Service/Call Handler position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell at any time.

    It looks like you want to switch your language. This will reset your filters on your current job search.