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      • london, london
      • full-time
      • SLS Recruitment
      Our client is on the lookout for the next generation of Sales Assistants to represent their London based organisation and their clients which include nationally and internationally recognisable brands.This full time equivalent opportunity would benefit you if you have little/no experience and are looking to start a new career within marketing and sales industry, however those with experience could also benefit from this role.This role Face-to-face customer interaction with the interest to generate revenue for their clientsTo take part in residential campaigns to get the best possible access to potential customersTo have brief conversations and perform small presentations for potential customers to provide full product details and sales pitch within small time windowsTo be part of the company culture and represent the company and its core values to other assistants and to customers.The benefits of the A busy social calendar, with both work and non work related eventsOpportunities to travel both nationally and internationally.Uncapped commission structure to reward those who work hardestA world renowned coaching system , that involves full product coachingWork within a fun, lively and vibrant companyWhat you must As mentioned before no previous experience is required for this roleGood English speaking and writing skills are essential to communicate effectively with customers and our clientA good work ethic and a positive attitude with the ability to work within a teamThe capability to bring enthusiasm and flair into the work environment and have the determination to succeedIf this role sounds like you then please click the 'Apply' button and while our client believes that you cannot be condensed down into a document, the recruitment team ask for full contact details so they can contact you easily. This is an exciting opening and presents those without experience an opportunity, this role is on a self employed basis, on a commission only structure.Our client asks us to remind applicants that this is an 18+ role in the London area.* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • london, london
      • full-time
      • SLS Recruitment
      Customer Experience AssistantOur client is a well established sales and marketing company based in London, they have a stellar reputation for providing excellent service to their growing portfolio of clients. They are seeking candidates that have an interest in up skilling themselves and are looking for personal and professional development within a customer facing environment. They are willing to invest time, money and effort in every single successful candidate and give them access to top quality training, so those new to the industry can be in the best position to represent them and their clients. For top performers or those who are more ambitious and looking to climb the career ladder, they also have opportunities to join their fast track program which will give successful assistants access to further coaching and progression opportunities, with most leading and managing their own team within their first 6 months to a year.The main purpose of this role is to connect potential customers and clients in order to increase their clients revenues and brand awareness with the public. Our client believes the best way to do this is to provide excellent customer experience and customer service within a residential environment. You will also be responsible for maintaining not only our client's reputation but also the reputation of the client you will be representing as well. Thirdly, as you progress, you will take on more responsibilities including those within the office such as recruiting for new assistants for your team, training new assistants and attending networking events and workshops to advance your skill set.This entry level assistant role is ideal for:Graduates (university and/or college), although not necessaryThose seeking a new challenge in a new industryThose looking to up skill themselves and looking for personal developmentThose wanting career progressionThose looking to get out of temporary employmentThose with experience dealing with customers face to face or over the phone like retail (including fashion, supermarkets and high street shops), hospitality, receptionists, tourism, contact centre/call centre, customer service, sales, delivery or takeaway drivers, restaurant, bar or pub staff etcThose looking to work for 4+ full days a weekEnjoy friendly competitionAre self motivated, ambitious and are looking for a career not just the next jobBenefits of becoming a Customer Experience Assistant:Opportunities to join the company on Rest & Relaxation trips abroad, in the past they have been to Barcelona, Dubai, Ibiza and Lisbon.Opportunities to travel the UK to their network of other offices and go to exclusive organisational events such as national and international meet-ups, usually held in major European cities such as London, Barcelona and Paris.)Opportunity to earn more than the average entry level role as every time you help your client earn money, so do you!Initial training is provided so you understand, the clients, the culture and the businessAs you progress so does your training, the more responsibilities you take on the more training you can access to be able to build upon your existing skills to help you progress your career into leadership and management rolesSocial events and team nights outReferral bonusIncentives for top performers include but not limited to:Invites to dinners, events, awards nights, networking and workshopsFinancial incentivesRecognition within the business (progression, awards)Posts on their social media and websiteRegular competitions within the office with financial incentivesPersonal and professional developmentBusiness advancement opportunitiesOTE of £21-£30k per annumFlexibility with what days you work Mon-Sat, minimum of 4 a weekNo unsocial hours or weekends (unless you want to)Excellent commute linksFun and motivated environment, with excellent support staffWithin this role you'll enjoy the opportunity to earn a higher than the usual run of the mill salary, this commission only role provides a platform for uncapped earnings. It is our client's ongoing mission to support your personal development throughout this incredible self-employed opportunity with unbound potential.Click the apply button now and you could be offered start within the next 14 days!Our client will NOT consider those under the age of 18 and they are unable to sponsor Tier 4 Visa's. Candidates must be eligible to work full time in the UK or have a full UK work permit.Graduates welcome to apply!* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • woodford green, london
      • full-time
      • Smart Recruit Online
      Are you an events steward looking for part time work in the Essex area?We are looking for dedicated individuals to join our stewarding team at well-known venues in and around London. We are seeking enthusiastic people who are willing to learn and provide customers with an excellent and safe experience for the duration of the event.Provide a high standard of customer careEnsure the safety and crowd management of the general publicMonitor crowd dynamicsRespond to incidents and providing professional assistanceDemonstrate excellent Communication skillsMonitor road ClosuresAssist the public with crossing pointsWe welcome applications from candidates with any of the following skills or attributes: steward, stewarding, events, safety, crowd control, customer service, securityBenefits£ per hour PAYEFree enrolment to Spectator Safety QualificationFree beverages provided whilst workingEvent Polo shirts and PPE Essential SkillsTo be available on 29th May 2022 for the event.About CompanySince 2006 SGC Security Services have been delivering Security services in partnership with its clients both in the UK and Internationally. Delivering accredited solutions in Manned Guarding, Crowd Safety, Close Protection, Keyholding & Mobile Patrols as well as accredited Training provisions in a classroom environment and online.We deliver service excellence where the protection of people, assets, and the environment are at the core of what we do whilst promoting the wellbeing and development of our teams.We carry out these solutions in line with the Security Industry Authority Approved Contractor Scheme, an accreditation we have held since its inception; we are ranked within the top 6% of all SIA ACS Security companies.Over the years the team at SGC Security Services have built an enviable reputation as a market leader in the Security marketplace, this has mainly achieved by the innovative way we address our client's requirements and implement hybrid effective and robust solutions whilst displaying integrity and excellent customer service levels and focusing on our staff, their careers, and welfare.
      • london, london
      • full-time
      • French Selection UK
      FRENCH SELECTION UKCustomer Service Representative (French, Spanish or Italian speaking)Graduate, French, Support, Customer service, Fluent in French, London, Customer advisorSalary: £24,000 pa OTE + Wide range of benefitsLocation: Central London (Hybrid working System 2 days in office/3days from home)At commuting distance from most parts of London with particuarly easy access to Central/Northern/Bakerloo/Picadilly or Victoria line usersRef: 5307F1VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference: 5307F1Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a dynamic International company operating in the travel industryMain Duties:To be responsible for providing World Class Customer Service and delivering customer focused tailor made solutionsThe Role:• Daily contacts with new and existing Customers over the phone and emails• To prioritise requests and endaveour to provide outstanding customer service experience• To report to the Customer Service Manager• To investigate and escalate users' issues and complaints• To provide reports and maintain statistics• To maintain the customer database• Office based positionThe Candidate:• Fluent in English + French OR Spanish - Italian could be useful too(Written & spoken)• Previous Customer Service Experience desirable but not essential• Excellent communication & interpersonal skills• Team player, excel in building cooperation• Confident, proactive & dynamic• Computer literate• Ability to work 1 sunday/monthSalary: £24,000 pa OTE + Wide range of benefitsFrench Selection, leading UK-based consultancy specializing in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • north west london, london
      • full-time
      • Language Matters
      An absolutely thrilling opportunity has arisen for a bright German or Dutch speaking Customer Service Executive to become part of an international organisation in North West London. You will be responsible for delivering exceptional customer service and resolve sales support enquiries. This role is a 12-month fixed-term contract and involves face to face training in the client's office where social distance guidelines are in place.Your responsibilities will include:Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German and Italian language skillsProcessing sales orders and handling invoicesEnsuring all client account records are kept up to dateIdentifying and resolving any return, delivery and order issuesAbout you:The ideal candidate will be confident with strong language skills in German or Dutch and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional German or Dutch speaking Customer Service Executive to be part of a thrilling organisation, where you will have the chance to progress within the company.Profile:Required to be fluent in German or Dutch, both written and spokenFluency in English, both written and spokenPrevious experience working in customer care, sales administration, client support or account management dealing with productsSolid knowledge of Microsoft operating systemsDemonstrated interpersonal skills and the ability to work as part of a team and independentlyStrong communication and organisational skillsAble to work well in a fast-paced environmentAble to commute to North West London on a daily basisTo apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
      • london, london
      • full-time
      • Jobheron
      One of the Proptech industry’s top 3 websites and software providers based in London is looking for an experienced customer support executive to join their team in Putney, SW15. They pride themselves on providing a positive, friendly work environment for their staff to strive and grow alongside the business. You will be answering client emails, calls and tickets to support clients with support & technical issues with their software. This will either be solved initially or escalated to the development team to fix. You would be expected to keep customers informed at all stages, ensuring the customer has a positive experience. For any common or frequently asked enquiries, you would be expected to write and collate help guides, articles & videos for future use. Proactively enabling their customers and expanding their knowledge base, rather than only dealing with inbound queries.You would also be responsible for setting up the export of property data from the database to third party suppliers such as Rightmove, Zoopla and On The Market (among others) Additionally responsible for setting up and supporting the internal PC networks of the company. Finally, you would have some responsibility for setting up the imports of property data from third party software providers into the database for all new website projects. Liaising with the Project Manager, you would be a key person in helping to set up new client website builds and customer projects, although this would form a secondary part to the role. Benefits:• £22,000-£26,000/year dependent on experience• Hybrid working model split between office days and work from home days• Flexible working options• Employee Pension Scheme• 28 Days holiday (including Bank Holidays)• Additional Paid Christmas Leave (between Christmas & the New Year)• Additional holiday accrued for years working at the companyKey Responsibilities:• Point of contact for incoming support tickets (raised through phone & email)• Respond to all queries in a timely and professional manner• Log and manage all support tickets within Salesforce• Perform ticket triage to perform a first-time fix, or escalate to the correct member of staff as necessary• Constantly seek to improve by reducing repeat tickets and recognising key issues• Establish and maintain high levels of process documentation relevant to the role• Create and maintain strong customer relationships• Setup imports of property data as part of new website build projects• Liaise with the customer to ensure the property data displaying online is to their required specificationSkills and Qualifications:• Candidates must have experience in working on a support desk, and a keen interest in IT and software• Any experience with databases and the import and export of data is preferred• Candidates must have experience with dealing with customers, a good phone manner and be proactive in dealing with customer issues• Experience with Outlook and the Microsoft suite is essential• Experience of Salesforce and a Project Management software such as Jeera or Wrike is advantageous, but not essential• Experience in a helpdesk/service desk environment, working to SLA’s and using “trouble-ticket” applications would be beneficial• Excellent Office 365 skills• Excellent Office Application skills (ie: Word/Excel/Powerpoint/Outlook)• Excellent and demonstrable written and verbal communication skills• Proven customer service skills• Ability to work under pressure• Excellent customer facing skills• Ability to efficiently multitask• Quick learner and self-starter• Team player• Great interaction skillsSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role.IND123
      • brentford, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • Ashdown Group Limited
      Would you like to work for a rapidly growing and highly reputable Managed Services Provider (MSP) specialising in IT support, Cyber Security and VoIP Phone Systems? An exciting opportunity has now arisen for an experienced IT Support Engineer to join their team.If you’re an experienced IT support professional, this is a fantastic opportunity to develop your career in a highly varied position with a small but growing company.In this challenging role, you’ll have the chance to build on your existing skill-set whilst learning new techniques within the business along with them providing you with further training.As an IT Support Engineer, you will be responsible for providing 1st, 2nd and 3rd line support to customers covering a wide range of technical issues.Providing a high level of service at all times, you’ll install and administer Windows Server, VMware and Office 365, as well as plan and implement client-side IT, networking and security. You’ll seek to resolve all issues in a prompt and efficient manner, escalating any unresolved problems when necessary.To be considered for this role, you must have:At least 3 years experience in an IT support role for an MSP, involving both 1st and 2nd line supportAt least 3 years experience in working with MS Windows ServerDemonstratable knowledge and experience in administering Office 365If you would like to be considered for this role please send an updated version of your CV.
      • london, london
      • full-time
      • 360 Talent London
      CLIENT ADVISOR - DEPARTMENT STORE EXCLUSIVE LUXURY FINE JEWELLERY AND FINE WATCHES12 MONTHS FIX TERM CONTRACT THE COMPANY:LUXURY fine jewellery and fine watches brandVery exclusive pieces, on both fine jewellery & fine watchesCombining the complexity of high end watches along with the incredible design from the traditional high end fine jewelleryTHE ROLE:Have a minimum of 2 year luxury sales experienceDriven sales consultant who has a natural passion for jewelleryMeeting monthly set sale targetsWilling to build a strong client book, and confident in delivering exceptional serviceUnderstand clients needs, and being patient with your serviceExcellent commercial awareness, and customer service levelWell-spoken, excellent interpersonal skills required to ensure clear, effective communication with all management, staff and clients THE PACKAGE:*Up to £35,000 per year *Excellent Bonus*Monthly Full Commission This is an urgent vacancy - if this position is of interest, please apply now with your updated CV for an immediate ;360 Talent London is a boutique recruitment firm, specialising in the high end retail and ecommerce sectors. We pride ourselves on connecting outstanding talent with leading brands across the UK & Internationally.Follow us on LinkedIn, Instagram & Facebook to stay updated with all of our latest job opportunities!
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven Graduate IT Support Analyst to join its expanding team, based in Putney, west London.Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.Knowledge of SQL, the ITIL framework for IT service management, Jira, Service Desk Management Tools and Confluence is desirable, but not essential.The successful candidate must have a good degree in a technology-related field as well as some prior experience providing IT support.This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and a clearly defined career path.
      • london, london
      • full-time
      • 360 Talent London
      Client Advisor Executive London locations (Covent Garden) About the Company:One of the most disruptive and fastest-growing companies in the e-bike space with strong fan bases in Japan, South America and the USA E-bike brand that delivers not only an awesome rider experience, but also gives the rider the opportunity to express themselves and their personality through customisation. Having done collaborations with the likes of Moncler, Palm Angels and LOCI we are an e-bike brand like no other.We are on a mission to get everyone on two wheels, the ultimate expression of personality; that feeling of freedom! About the candidate:You have proven working experience in retail sales and a basic understanding of sales principles and customer service practicesYou have strong communication skills and a passion for interacting with people, also on an international levelYou possess excellent organizational skills with an ability to multitask in a highly dynamic work environmentYou show the desire to help improve the overall setup and processes, with an understanding of the sales process cycleYou have a friendly and engaging personalityYou are passionate about bikes and cycling Benefits:Basic salary up to £24,000 per yearOpportunity to develop and advance with us and be part of an incredible growth journey. We are based in London, we have a strong start-up vibe and you will feel this energy and drive in your everyday work life.Commissions, pension This is an urgent vacancy - if this position is of interest, please apply now with your updated CV for an immediate interview. Due to a high response, we can only contact shortlisted candidates that fit the criteria above.360 Talent London are a boutique recruitment firm, specialising in premium & luxury retail. Follow us on LinkedIn, Instagram, Facebook and Twitter to stay updated with all of our latest job opportunities!
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established Managed Services provider is looking for an accomplished Support Engineer to join its expanding IT team in Uxbridge. You will work across a mix of BAU support and project based work in Windows environments. You will have demonstrable expertise providing 2nd and 3rd line support, ideally in multi-site environments.Working with a range of clients, both remotely and onsite, you will be responsible for providing a proactive remote support service for all user issues and will have a broad, technical skillset.Key skills include:Windows 7/10 supportActive DirectoryOffice 365Virtualisation (VMware/Hyper-V). This role would suit a passionate technologist who is enthusiastic and keen to deliver a first class user experience. This is an excellent opportunity for a proven Support Engineer to join a successful company which invests heavily in its ;
      • london, london
      • full-time
      • French Selection UK
      FRENCH SELECTION UKGerman Speaking Customer Service AdvisorCustomer service, customer success, customer care, help desk, technical support, administration , Fluent in GermanLocation: Central LondonSalary: up to £30,000pa + benefits (dependent on level of experience)Ref: 457CSG*hybrid working system after training**opportunity to work at a dynamic company with great benefits**room for progression**open to graduates too*VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 457CSGApplications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a growing finance company providing services to many businesses in the UK and EuropeMain duties:To be the first line of contact for existing and new customers providing outstanding customer serviceThe Role:- Ensure all customer enquiries are handled via phone, email or webchat- Support new and existing customers providing information regarding products and services- Provide necessary documents to customers and assist with completion of these as required- Liaise with internal departments as needed- Provide feedback to ensure goals are achievedThe Candidate:- Fluent in German essential (written and spoken) to Mother tongue standard or C1 level- Degree educated beneficial- Customer service experience an advantage- Excellent communication skills with a focus on customer satisfaction- ability to take initiative- team player- Confident and enthusiastic- Computer literateSalary: up to £30,000pa + benefits (dependent on level of experience)French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established multinational firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in the Docklands area of ;Working as an integral part of a sizeable global technology team, you will provide 1st and 2nd line support for all user and system issues, within a hybrid cloud infrastructure ; In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365, while experience with Windows Server, Exchange, Azure, Intune, SharePoint and troubleshooting IT hardware issues would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading company that offers an attractive benefits package and clearly defined career path.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven IT Applications Support Analyst to join its expanding team, based in Putney, west ; Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of the ITIL framework for IT service management, SQL, Jira, Service Desk Management Tools and Confluence is desirable but by no means essential.This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • barnet, london
      • full-time
      • Hiring People
      Bilingual Customer Support Advisor (Spanish, Italian or Polish Speaking)We are a fast-growing e-commerce packaging company based in Barnet, North London and we are looking for a fun and vibrant Customer Support Advisor who speaks either Spanish, Italian or Polish to come and join our team! This role is ideal for someone from a customer service or admin background that is looking to join a team that can offer great development opportunities. If you are just starting out and looking to get into the service sector, then this could also be the role for you!We are the UK’s leader in paper bags, cartons, and other packaging products. The company is a part of a large group which has numerous marketing leading brands across Europe. We have a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket – half of which are based at this location.This exciting new opportunity in customer support will allow the successful candidate to speak to customers and a range of other companies, like couriers, on a daily basis and manage a range of questions and enquiries. We are looking for something that is efficient, accurate and professional when dealing with customers. In addition to this, you will be given the opportunity to develop long-term relationships with customers and to provide proactive care to your portfolio of regular customers.Every employee is unique and valued. We take pride in delivering excellence consistently and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates that have a strong work ethic, desire to learn and can build strong relationships with their colleagues.In return we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, supportive working environment, and strong culture. We also have a competitive holiday allowance, as well as many of the basics, including the Childcare Voucher Scheme, optional private healthcare, pension contributions and free ; Role Specifics:•Answering incoming customer phone calls on a range of different enquiries•Taking and processing customer orders over the phone•Building rapport with customers to ensure 100% satisfaction•Sending samples and products to customers when requested with the necessary follow-up•Serving walk-in customers on the occasion they pop-in and ensure they are welcomed•Ensuring customers enquiries are dealt with quickly and to a high standard•Dealing with and processing customer exchanges and refunds•Working effectively with other members of the team to ensure that service is of an excellent standard•Contributing to overall team morale and helping to create a positive working environment•Undertaking any other tasks as deemed necessary by the company when requiredKnowledge and Experience:•Previous experience in working in a telephone-based customer service role (not essential, but desirable)•Strong communication skills•Any qualifications or training in a relevant field (not essential, but desirable)•Commercial awareness and ability to make decisions•Experience in maintaining client databases•Understanding of client-focus trends•Good IT skills (Word, Excel, Outlook)•Previous experience in an e-commerce of online sales-based business. (not essential, but desirable)Personal Attributes:•Strong organisational skills•Great communication skills, in-person, on the phone and in writing•Able to manage time effectively and prioritise work•Problem-solving and resilient mindset•Natural attention to detail•Flexible, friendly, and positive demeanourBenefits:•Career development opportunities•On-site parking•Casual dress•Subsidised private health care•Vibrant and dynamic working environmentHow to ApplyIf this role is of interest and you would like to learn more please attach your CV to the link provided and the Hiring Company will be in direct contact.
      • london, london
      • full-time
      • Ashdown Group Limited
      A world-renowned professional services firm operating in the legal sector is seeking a diligent, motivated, and friendly IT Helpdesk Analyst to join their team on a 3-month contract, based in central London, with possible scope for extension. This part-time contract (20/21 hours a week), is paying 23 per hour and will be inside IR35. Working closely alongside the Regional IT Manager and supporting a user base of 50 users both onsite and remotely, you will be responsible for carrying out day-to-day IT support tasks including but not limited to carrying out first and second-line support, managing and dealing with ticketing queries, performing software and hardware installations, and mobile device, laptop and printer support. To be considered for this position, you must have proven experience with the following:Windows 10Active DirectoryO365Carrying out remote supportProven laptop, mobile and printer device management Although not essential, any prior legal sector experience with case management tools would be advantageous to your applicationMy client is open to discuss which days and hours you would prefer to work during the week, as there is a lot of flexibility that they are able to provide. If this role sounds of interest to you and you would like to apply, please send your most updated CV for review!
      • west london, london
      • full-time
      • Language Matters
      Our client, an organisation that is active in the healthcare industry, is looking for a trilingual Customer Service Representative to join them in their London office due to the rapid expansion of their team. In this role you will be providing an outstanding customer experience using your French and Dutch language skills and will aim to resolve customers' queries at first point of contact. The role is office-based, and you will be required to work from the client's London office on a daily basis, where Covid-19 safety guidelines are in place.Your responsibilities will include:Handling inbound customer enquiries across various channels, including telephone, email and chatTaking ownership of an issue and following it through to a solution where the customer is satisfiedEscalating enquiries to senior colleagues when appropriateIdentifying opportunities to improve the customer experienceAbout you:The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent French and Dutch language skills. For this role it is important that you are able to demonstrate empathy to customers and can stay calm in challenging situations. You will be required to work from the London office on a daily basis where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression.Profile:Required to be fluent in either in French and Dutch, both written and spokenFluency in English, both written and spokenPrevious experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care CoordinatorAble to demonstrate patience, empathy and compassion to customersHave the ability to remain calm and professional in difficult and challenging situationsExcellent listening and communication skillsTeam player who enjoys interacting with peopleAble to commute to the London office on a daily basisTo apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
      • london, london
      • full-time
      • Ashdown Group Limited
      A educational establishment in the Wembley and Harrow area is looking for an IT Support Analyst to join their ;You will be providing IT Support to users across two sites (walking distance) and also offering support across the IT systems and infrastructure at a 1st line level.The ideal candidate will live locally and be happy to work on site 5 days per ; They will have some commercial IT helpdesk experience and be keen to develop their skills and knowledge working as part of this team.The environment is a hybrid environment of on prem and cloud ; They use both Hyper-V and VMware servers, Server 2019, Microsoft 365, Windows 10 migrating into 11 and interactive whiteboard technology and cloud storage.There is opportunities for progression as the school group expand next year.Starting salary is £26,000 - £30,000 depending on the experience and skills you bring to the role.
      • barking, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established and renowned independent educational campus is seeking a dynamic, personable, and driven Application Support Analyst to join their expanding team based in northwest ;Reporting to and working closely with the Data Systems Manager, you will be responsible for administering and supporting the principal school applications and systems that work directly with the school's database, such as parent portals and communications. You will design new or adapt existing business processes and workflows as well as maintain a clear understanding of the Data Protection Act 2018 and GDPR, all whilst improving teaching and learning, reducing administration, and enhancing overall communications to staff, pupils and ;You must have knowledge of data-driven systems such as CRMs, ERPs, MISs, BIs, and any other third-party applications that drive business processes and supports organisations with data. You must have basic scripting knowledge in order to achieve API integration, as well as demonstrable experience working with SQL, MS365, PowerShell, PowerBI, PowerAutomate, and Tableau.If you would like to take the next progressive step within your career and would like to enhance your technical skillset even further then please don't hesitate to send in a copy of your most updated CV.
      • london, london
      • full-time
      • Language Matters
      Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a German speaking Wholesale Customer Service Representative on a permanent basis. The role will be a combination of working remotely and working from the office, with flexible working hours. The client can offer sponsorship for candidates who do not have a settled / pre-settled status.Your responsibilities will include:Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skillsProcessing and tracking of ordersProactively dealing with any returns and exchange issuesWorking alongside the sales team and other departments where requiredMaintaining knowledge of products and keeping up to date with new products and promotionsAbout you:In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in working on high value accounts and speak fluent German and English, then this role could be the next step in your career that you are looking for!Profile:Required to be fluent in German and English, both written and spokenSolid experience providing wholesale customer support services in a product support and/or order dispatch environment is a mustExperience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirementPrevious experience dealing with wholesale clients and B2B customers is essentialAn interest in fashion, luxury or the retail industry is desirableStrong communication skills and able to work in a fast-paced environment dealing with a high volume of ordersBachelor's degree preferredTo apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment agency in relation to this vacancy.
      • hammersmith, london
      • full-time
      • French Selection UK
      FRENCH SELECTION UKDutch speaking Customer Service AssociateCustomer Service, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Life Science, Fluent in DutchSalary: up to £31,500 Location: Hammersmith, LondonAt commutable distance by underground from: Ealing, Finsbury, Hyde Park, Westminster, Wimbledon, Heathrow Airport, Regents park, Brixton, Greenwich, Clapham, Croydon, Hammersmith + City line, Circle line, District line, Piccadilly lineRef: 801DCSVIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 801DCSApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a world leader in Life Science industry.*** Monday – Friday: :30pm or 9am-6pm****** Training provided ****** Ideal for a recent graduate too ***Main duties:To provide excellent customer service and advice.The Role:- To communicate with customers by phone, email and face to face- To manage client accounts and handle the case from start to finish- To respond to customer enquiries and issues in a timely manner- To work within a team and assist with other duties- To handle report distribution and invoices- To liaise with relevant departments internallyThe Candidate:- Fluent in Dutch (written and spoken) - Essential- Previous experience in customer service - Desirable- Proactive, confident and dynamic personality- Excellent communication skills and a team player- IT literate- Based at a commutable distance from Hammersmith, London.The Salary: up to £31,500 French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • london, london
      • full-time
      • University of East London
      Application Support & Development SpecialistLocation: OtherSalary: starting at £35,155 per annum pro-rata inclusive of London WeightingPost Type: Full TimePost Type: Fixed TermContract Length: 36 monthsClosing Date: Wednesday 25 May 2022Interview Date: To be confirmedReference: PS110S2022Are you looking for a challenging role in an environment that is open, vibrant, and welcomes innovative ideas? Then join the University of East London as an Application Support & Development Specialist. You’ll have the opportunity to work remotely but may need to travel to our Stratford or Docklands campus occasionally when required.It’s a particularly exciting time here at the university as, under our 10-year strategy, Vision 2028, we’re committed to providing students with the skills necessary to thrive in an ever-changing world. And, right now, our IT Services department has an exciting opportunity for a well-organised, self-motivated individual who will play a key role in the development, innovation, enhancement, design, and operational support of our #x202F;Part of a multi-disciplinary team of application specialists and delivery experts, you will play a key role in the operational support and enhancement of applications, including but not limited to Microsoft Power Platform, SharePoint, and MS Dynamics, Financial System, Learning Systems, HR System, ;You will have highly developed IT skills and experience in multiple corporate applications systems management in a fast-moving and challenging environment.   You’ll also be contributing to the existing developmental roadmap and ensuring operational and developmental activities are planned efficiently according to strategic priorities. Contributing to technical solutions and improvements as well as collaborating on ;A positive team player who proactively supports activities and has the confidence to progress chase information, you have a proven ability to work in high-pressure project environments and produce key deliverables to tight deadlines by effectively managing multiple priorities. And, because you’ll need to build relationships with a variety of key senior stakeholders and vendors, you’ll also need to bring excellent all-around communication ;So, if you have what we are looking for and are keen to take on this exciting challenge, get in ;A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment ;CVs without a completed application form will not be accepted.At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
      • shoreditch, london
      • full-time
      • SLS Recruitment
      Looking to start a fun, exciting sales career in the London area?Put your customer service and sales skills to good use!Please note due to regulations our client can only accept applications from those over the age of 18. Unfortunately, we will not be able to except those on a Tier 4 visa.Join a friendly and fast growing team; be rewarded with uncapped earnings and fantastic incentives including national and international travel, and financial rewards.Based in the City Centre of London, our client has become one of the countries top Sales, Customer Service and Marketing companies. They truly believe that people are the key to their success, therefore they seek individuals who are passionate about learning sales and customer service, and who thrive in a team environment.What`s on offer in sales, customer service and marketing with this company?Opportunities for career progressionRecognition for hard workTravel opportunitiesFantastic commission only, paid weekly, plus great incentivesFriendly and fun environments with a great social calendarAccess to one on one coaching in sales, customer service and marketingWhat`s required?Good communication skills and fluent English speaking skillsSelf motivation and strong work ethicGreat personal presentationOver 18Team playerCustomer facing experience preferredWillingness to develop sales and customer service skillsIf you are looking for an opportunity to be a part of a successful and passionate team in a vibrant company, and think these qualities best describe you, then please click the `APPLY` button. These self employed roles are not office based. This particular opportunity requires people who are available Monday to Friday where you will be representing clients within residential environments.If this role sounds suitable for you and would like to join the very best Brand Ambassadors then please attach a copy of your CV and contact details and, if you are successful, they will contact you by telephone.Ideally our client is looking for candidates that hold a full UK driving license and access to a vehicle.* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established MSP based in Canary Wharf is seeking a determined, driven and friendly IT Support Analyst to join their expanding business, with plenty of opportunities for technical skills building in this role! This role is based 5 days a week onsite and is a fixed-term contract for 6 months, with possible scope for ;You will be required to carry out 1st-3rd line desktop and server administration support, provide telephone and email support to users, participate in occasional field service, as well as work with the ticketing system to resolve any issues and escalating tickets to the senior team when necessary.To be considered for this role, you must have experience with the following:Proven Windows Os/Server support experienceO365/ Active DirectoryNetworking administration skillsMS Office Suite - Word, Excel, PowerPoint, Outlook, Exchange, ; Please send in a copy of your most updated CV for review if you are interested in working with a growing business with plenty of opportunities to expand your technical knowledge and skillset!
      • london, london
      • full-time
      • Ashdown Group Limited
      This is an exciting opportunity for a recent graduate that is keen to develop their career within IT. Working in a small team, supporting the London office you will provide first line IT support to their user base. Full training will be provided, and this is an organisation that encourages growth and career progression.The ideal candidate will be ambitious, pro-active, and personable. You will have studied IT or computer science at university and will be familiar with Microsoft technologies including Office 365 and SharePoint.The initial focus of this role will be troubleshooting hardware and software issues, resolving network and desktop issues and responding to client support requests. You will also take the lead on developing their SharePoint sights ensuring they are fit for purpose.This is the perfect entry level role for someone keen to enhance their skills and develop their career in the IT sector. The salary on offer for this role is £25,000 - £30,000 per annum, depending on experience.
      • london, london
      • full-time
      • Jobheron
      A leading cloud-based platform provider for retailers has an exciting opportunity for a QA Application Support to join their team based in London.Due to growth, they are looking for a self-motivated and technically competent person to fill the role of technical support for email and mobile Application marketing campaigns. The successful applicant will join their small team based in east central London with the flexibility of working from home.About the Company:They provide a comprehensive cloud-based platform for retailers to run loyalty and gift card programmes. In addition to processing services, they provide digital marketing support services to clients in the UK and Europe. They operate from offices in London, Sydney and Auckland with a global client base.Key Responsibilities:• Being accountable for fully analysing campaign briefs, and managing the setup, testing, QA, and broadcast of digital marketing campaigns• Preparing and managing technical briefing documents and processes• Liaising with our development teams for any special processing requirements• Liaising with all stakeholders during all stages of marketing campaigns• Where necessary, liaising directly with clients• Troubleshooting and resolve issues quickly• End to end process testing and QA such as email rendering• Manage data selection and QA of data extracts• Manage Campaign Performance Reports and other ad hoc reports• Undertake administration and maintenance tasks efficiently and accurately• Organising and participating in work in progress and project review meetings• 2nd Line Helpdesk Support as requiredRequired Skills:• Minimum 2 years’ experience• SQL Query qualifications and experience (preferably Oracle SQL)• Working knowledge and understanding of digital marketing processes (email campaigns, push notifications etc)• Experience working with data• Experience working with email platforms (Campaign Monitor or similar)• Must demonstrate strict attention to detail• Ability to troubleshoot and think outside the square for resolutions• Task management skills working on multiple projects concurrently• Excellent English spoken and written communication skills• Ability to articulate clearly in technical documentation• Must be a team player and support co-workers• Capability with MS Excel, Word and Powerpoint• Experience with Jira (an advantage)Benefits:• Training and guidance will be provided• 23 days holiday, excluding Bank Holidays• Career progression opportunities• Pension Scheme• Group health insurance• Flexibility of WFHSounds interesting? Click the APPLY button now.Candidates with previous experience or job titles including; Technical Support Analyst, Application Support Analyst, Technical Support Engineer, Application Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, SQL Engineer, IT Customer Support, Junior IT Support, IT Support Officer, Software Support. Junior Software Engineer, SQL Developer may also be considered for this role.IND123
      • ilford, london
      • full-time
      • Vibrance
      Do you want to make a real difference to the lives of others? Are you caring, compassionate, flexible, dynamic, determined, committed and willing to learn new skills?Vibrance has an exciting opportunity available for you to join the team as an Activity Worker – Day Services based in Ilford. You will join us on a full-time,permanent basis working 37 hours per week.In return, you will receive a salary of £18,348- £18,503 per annum plus benefits.Vibrance Day Services provide a community-based day service for Adults with Mild to Severe Learning Disabilities, this service is based in Goodmayes and our staff attends community activities such as swimming, bowling, bike riding, parks, cinema, and horse riding etc.About the Activity Worker – Day Services role:We are looking for confident and capable staff who can think on their feet, are energetic, enthusiastic and are proactive in creating community-based activities. There is a strong team ethos and the ability to communicate effectively with people at all levels is essential. Experience in working with Learning disabilities and individuals who are on the Autistic spectrum would be useful, however a can-do and positive attitude is more important. You will be supporting clients to empower them to access the community in a meaningful way whilst meeting a range of physical and sensory needs.What we are looking for in our Activity Worker – Day Services:We particularly welcome drivers who are willing to Drive Day Service vehicles on occasions. Staff have the added benefit of working office hours rather than conventional shift ; The timings are largely ‘office hours’ Monday-Friday, but some early evening work may be required.In return for your skills, knowledge and experience, you'll enjoy all the support you need to develop in this rewarding career, including an opportunity to attend a comprehensive training programme covering core skills. Staff willing to drive will attend Midas minibus and passenger assistance ; We will also offer our Activity Worker – Day Services a range of benefits, including generous holiday entitlement, a contributory pension scheme, and recognition of service ; To join us as our Activity Worker – Day Services please click apply below.Please check your email for confirmation that your application has been received and to follow further instructions if applicable.
      • london, london
      • full-time
      • Islandbarbers ltd
      We are looking for a professional skilled person, who has the ability to make decisions and abs solve problems with customers!.Skilled required! 1 . good communication skill 2. minimum 3 years experienced in the field 3. able to do skin fade 4. able to do a scissor cut 5. able do beard and shave 6. Able to solve problems English spoken
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