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        • chatham, south east
        • temporary
        • £11 - £12 per day
        • full-time
        Do you have an excellent background in Customer Service with an interest in moden technology? Keen to work for a fast pased and hugely successful company? Happy with night shift work? ... We have an exciting opportunity for an experienced Customer Service Advisor to join one of our leading clients in their call centre in Chatham. Offering a competitive hourly rate, an initial 12 week temporary contract, 1 week of training and potential perm opportunities. What you'll doAs a Product and Technical Support Connected Specialist you'll be expected to do the following:provide excellent level of customer service to UK & North American customersreceive 30-40 inbound calls a day respond and resolve any customer queries relating to any technical issues with productsbe a strong team player with great communication skillsAbility to work one or more of these shifts: 2pm-10pm, 16:30-12:30am, 6pm-2am.What you'll needA minimum of 3 year's experience in a customer service or technicalsupport role* Working knowledge of the latest home theater, streaming audio,wireless home networking, and Bluetooth technology* Demonstrable ability to manage and resolve highly technicaltroubleshooting issues involving consumer audio and homenetworking devices* Proficiency in navigating PC and mobile operating systems,including but not limited to, Windows, Apple, and Android basedplatforms* Excellent communication and interpersonal skills (written andverbal) with demonstrated ability to translate technical information toa non-technical audience* Adaptable, flexible, and open to coaching feedback* Passion and self-motivation to stay current with job relatedtechnologies and developments* Ability to work a flexible shift including weekends and holidays in a call centre environment If you believe this job is right for you, don't hesitate, apply today!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Do you have an excellent background in Customer Service with an interest in moden technology? Keen to work for a fast pased and hugely successful company? Happy with night shift work? ... We have an exciting opportunity for an experienced Customer Service Advisor to join one of our leading clients in their call centre in Chatham. Offering a competitive hourly rate, an initial 12 week temporary contract, 1 week of training and potential perm opportunities. What you'll doAs a Product and Technical Support Connected Specialist you'll be expected to do the following:provide excellent level of customer service to UK & North American customersreceive 30-40 inbound calls a day respond and resolve any customer queries relating to any technical issues with productsbe a strong team player with great communication skillsAbility to work one or more of these shifts: 2pm-10pm, 16:30-12:30am, 6pm-2am.What you'll needA minimum of 3 year's experience in a customer service or technicalsupport role* Working knowledge of the latest home theater, streaming audio,wireless home networking, and Bluetooth technology* Demonstrable ability to manage and resolve highly technicaltroubleshooting issues involving consumer audio and homenetworking devices* Proficiency in navigating PC and mobile operating systems,including but not limited to, Windows, Apple, and Android basedplatforms* Excellent communication and interpersonal skills (written andverbal) with demonstrated ability to translate technical information toa non-technical audience* Adaptable, flexible, and open to coaching feedback* Passion and self-motivation to stay current with job relatedtechnologies and developments* Ability to work a flexible shift including weekends and holidays in a call centre environment If you believe this job is right for you, don't hesitate, apply today!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • chatham, south east
        • temporary
        • negotiable
        • full-time
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        About Our ClientOur client is shaping the future of the technology industry. Join them to shape how customers are supported now and for years to come.Job Responsibilities:As a PTS Connected Specialist you will be responsible for the ownership and resolution of technical and engagement support issues originating from our customers.You will interface with North American end-consumers, client re-sellers and stores.You will consistently apply customer service communication engagement skills and in-depth knowledge of our clients products, audio/wireless/Bluetooth/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.Providing end consumer support for all current and legacy clients audio products.Requirements:A minimum of 3 year's experience in a customer service or technical support roleBasic understanding of domestic networksDesirable- Working knowledge of the latest home theatre, streaming audio, wireless home networking, and Bluetooth technologyDemonstrable ability to manage and resolve highly technical troubleshooting issues involving consumer audio and home networking devicesProficiency in navigating PC and mobile operating systems, including but not limited to, Windows, Apple, and Android based platformsExcellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audienceAdaptable, flexible, and open to coaching feedbackPassion and self-motivation to stay current with job related technologies and developmentsAbility to work a flexible shift including weekends and holidays in a call centre environmentApply today and make a real difference to how our client supports the customer of the future.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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