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        • belfast, northern ireland
        • temporary
        • £10.02 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Belfast.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Belfast.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • romford, london
        • permanent
        • £18,000 per year
        • randstad business support
        Randstad is working with a reputable and growing building maintenance and engineering type business based in the Romford area who are looking for a Call Analyst to work within their Call Centre. Someone from a Call Centre / Contact Centre type background would be ideal. ** Due to the location of the Call Centre, candidates need to have their own form of transport.Salary: £18,000 per annumHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm. The main purpose of the Call Analyst role is to be the first and front-line response to all incoming queries and requests made by clients, residents and customers. You will effectively answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible. Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system - Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven experience working in a similar Call Centre / Contact Centre type role- Experience of dealing with high volume inbound calls - Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a reputable and growing building maintenance and engineering type business based in the Romford area who are looking for a Call Analyst to work within their Call Centre. Someone from a Call Centre / Contact Centre type background would be ideal. ** Due to the location of the Call Centre, candidates need to have their own form of transport.Salary: £18,000 per annumHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm. The main purpose of the Call Analyst role is to be the first and front-line response to all incoming queries and requests made by clients, residents and customers. You will effectively answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible. Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system - Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven experience working in a similar Call Centre / Contact Centre type role- Experience of dealing with high volume inbound calls - Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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