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1 job found in Liverpool

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    • liverpool, north west
    • temporary
    • £10.00 per hour
    • randstad inhouse services
    Do you want to influence the future of service and shape customer experience for one of the world's most recognisable brands? Do you have experience of working in fast paced Customer Service environments? Do you want more job security and career opportunities working for a leading provider in outsourced solutions? Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre?If you answered yes to the above, we really want to hear from you today!Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns.Every assignment at Bosch Liverpool comes with the following benefits to you:Long term, ongoing assignments with temp to perm opportunitiesFlexible working options, hybrid home/office location, with fantastic views over Liverpool city centre Enhanced annual leave entitlement to 33 days after the 1st 12 weeksSubsidised on-site parking, as well as motorbike and bicycle sheltersVarious public transport links, including Moorfields station, which is only a short walk awayPension contributions (as you would expect)Paid weekly on a Friday, with payslips sent out a day in advance by emailConfidential and independent mental health and financial support via our Employee Assistance ProgrammeExclusive access to a huge range of discounts at high street and online shops, as well as gym memberships, and savings for a night out at the cinema and a host of restaurants through our benefits appThe role:Customer Service AdvisorThe working hours:Monday to Friday - between 0800 - 1800 Full time hours with potential overtime opportunitiesPay rate:£10.00 per hourWhat you will be doing:Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsRandstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Do you want to influence the future of service and shape customer experience for one of the world's most recognisable brands? Do you have experience of working in fast paced Customer Service environments? Do you want more job security and career opportunities working for a leading provider in outsourced solutions? Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre?If you answered yes to the above, we really want to hear from you today!Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns.Every assignment at Bosch Liverpool comes with the following benefits to you:Long term, ongoing assignments with temp to perm opportunitiesFlexible working options, hybrid home/office location, with fantastic views over Liverpool city centre Enhanced annual leave entitlement to 33 days after the 1st 12 weeksSubsidised on-site parking, as well as motorbike and bicycle sheltersVarious public transport links, including Moorfields station, which is only a short walk awayPension contributions (as you would expect)Paid weekly on a Friday, with payslips sent out a day in advance by emailConfidential and independent mental health and financial support via our Employee Assistance ProgrammeExclusive access to a huge range of discounts at high street and online shops, as well as gym memberships, and savings for a night out at the cinema and a host of restaurants through our benefits appThe role:Customer Service AdvisorThe working hours:Monday to Friday - between 0800 - 1800 Full time hours with potential overtime opportunitiesPay rate:£10.00 per hourWhat you will be doing:Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsRandstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.

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