3 jobs found in birkenhead, north west

Your Responsibilities:► The handling of inbound calls (order and technical).► Providing professional accomplishedcommunication to a wide range of customers.► Advising on price and availability of parts.► Order processing.► Order progressing.What distinguishes you?► Excellent customer service experience.► Confident, professional telephone manner.► Attention to detail.► Excellent communication skills.► Data entry experience.► Familiar with Microsoft ► SAP an Advantage

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak and write Norwegian and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. Taking a mixture of calls and answering emails, it's essential that you are also able to write in both languages After a 4 week training period, you will then work from home supporting our client until it is safe to for everyone to return to being office-based.Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£12 PER HOURShift pattern: Monday to Friday between 16:00 pm and 21:00 pm 5 days PER WEEK, and 08:00 am to 18:00 pm on Saturday. No Sunday working 37.5 HOURS PER WEEKFull-time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service role is advantageous but not essential Excellent telephone mannerFlexible approachIT literateWorking 37.5 hours a week Monday - Friday 16:00pm to 21:00 pm and Saturday 08:00 am to 18:00pm No Sunday working required This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!