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1 job found in Worcester, West Midlands

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    • worcester, west midlands
    • temporary
    • £10.52 - £10.52, per hour, Bonus
    • randstad
    We are pleased to be recruiting Customer Service Advisors on behalf of our client Bosch Worcester.Do you want to influence the future of service and shape customer experience for one of the market leaders in domestic boilers? Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service?Do you have experience of working in a fast paced Customer Service environment?Do you want more job security and career opportunities working for a leading provider?Are you looking for the flexibility to work from home, and work from a Grade A office suite in Worcester for training & team meetings? What you will be doing:You will be responsible for providing world class customer service, undertaking all relevant customer interactionsDealing with customers through a mixture of inbound and outbound calls, providing technical support and advice to customers, advising customers of the best services available to them, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issuesDelivering and maintaining team performance targetsThe role:Customer Service Advisor - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns (rota delivered 4 weeks in advance)Operational Hours: Mon to Fri 0700 - 2000 and weekends 0800-1630 40 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.52 plus BonusFlexible working options, hybrid home/office location. Benefits package includes:Competitive salary plus bonus28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with potential temp to perm opportunitiesFree onsite parkingSubsidised onsite restaurantRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programmeBosch have a real ambitious growth plan for their prestigious site in Worcester, we are working in partnership with them to recruit these roles to join them on one of their new exciting Customer Service campaignsAbout you:You will have a real passion for delivering first class customer serviceYou will have experience of working in a fast paced customer service environment, ideally within a contact centre. You will have an energetic, can- do-attitudeA logical, quick thinker, who likes to problem solve using your own initiativeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skills
    We are pleased to be recruiting Customer Service Advisors on behalf of our client Bosch Worcester.Do you want to influence the future of service and shape customer experience for one of the market leaders in domestic boilers? Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service?Do you have experience of working in a fast paced Customer Service environment?Do you want more job security and career opportunities working for a leading provider?Are you looking for the flexibility to work from home, and work from a Grade A office suite in Worcester for training & team meetings? What you will be doing:You will be responsible for providing world class customer service, undertaking all relevant customer interactionsDealing with customers through a mixture of inbound and outbound calls, providing technical support and advice to customers, advising customers of the best services available to them, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issuesDelivering and maintaining team performance targetsThe role:Customer Service Advisor - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns (rota delivered 4 weeks in advance)Operational Hours: Mon to Fri 0700 - 2000 and weekends 0800-1630 40 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.52 plus BonusFlexible working options, hybrid home/office location. Benefits package includes:Competitive salary plus bonus28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with potential temp to perm opportunitiesFree onsite parkingSubsidised onsite restaurantRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programmeBosch have a real ambitious growth plan for their prestigious site in Worcester, we are working in partnership with them to recruit these roles to join them on one of their new exciting Customer Service campaignsAbout you:You will have a real passion for delivering first class customer serviceYou will have experience of working in a fast paced customer service environment, ideally within a contact centre. You will have an energetic, can- do-attitudeA logical, quick thinker, who likes to problem solve using your own initiativeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skills

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