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2 jobs found in Bedfordshire, East of England

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    • bedfordshire, east of england
    • temp to perm
    • randstad cpe
    Customer Service Coordinator Randstad is seeking a Customer Service Coordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Blunham's goals and targets Location - Blunham Salary - 24k Shift - Mon - Fri (8am-4:30pm) About the role The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals. You will be responsible for the following… Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements;Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison;Acknowledging customer complaints and report dissatisfaction/failures in line with procedures;Discussing solutions with customers and follow through those actions to ensure customer is satisfied and where appropriate, complaint resolved;Building strong relations with the Sales Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers;Building strong relations with customers, gaining insight to their business. Keeping them informed of the current status of their orders or answering any other queries that may rise at either the company's or customer's directive;Working with the team and other colleagues (our internal customers) within the company to improve team and cross-departmental relations, flexibility and efficiency in our service offerings;Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programmeRequirements Ability to demonstrate how our corporate values - Caring, Challenging, Trusted, Responsive and Tenacious - will be applied in the workplaceProven track record of performing at a high level in a fast paced customer service environmentComputer literate, with a good understanding of Microsoft Office softwareAbility to prioritise & manage own workload Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Coordinator Randstad is seeking a Customer Service Coordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Blunham's goals and targets Location - Blunham Salary - 24k Shift - Mon - Fri (8am-4:30pm) About the role The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals. You will be responsible for the following… Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements;Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison;Acknowledging customer complaints and report dissatisfaction/failures in line with procedures;Discussing solutions with customers and follow through those actions to ensure customer is satisfied and where appropriate, complaint resolved;Building strong relations with the Sales Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers;Building strong relations with customers, gaining insight to their business. Keeping them informed of the current status of their orders or answering any other queries that may rise at either the company's or customer's directive;Working with the team and other colleagues (our internal customers) within the company to improve team and cross-departmental relations, flexibility and efficiency in our service offerings;Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programmeRequirements Ability to demonstrate how our corporate values - Caring, Challenging, Trusted, Responsive and Tenacious - will be applied in the workplaceProven track record of performing at a high level in a fast paced customer service environmentComputer literate, with a good understanding of Microsoft Office softwareAbility to prioritise & manage own workload Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • bedfordshire, east of england
    • temporary
    • randstad cpe
    Senior Customer Service Coordinator Randstad are looking for a Senior Customer Service Coordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding goals and targets. Location - BlunhamSalary - 30,32k Hours - Mon to Fri (8am-4:30pm) About the role - The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals. You will be processing new and repeat customer orders within defined lead dates and agreed customer service level agreements, and keeping customers updated at all times by informing them of our processes or resolving any queries that they have. By providing a first-class service, you'll be able to gain an insight into the businesses of customers and suggest more relevant solutions for their requirements as time goes on. You will also be working with a small team of Customer Service Coordinators, using your experience and expertise to help them develop into a team that can truly delight our customers at every step of their journey with us. The team will be coming to you as an escalation point for matters that they can't yet deal with individually, and to seek out advice on how to improve their offering so that we can continue to build excellent networks. Significant experience in a customer service position, ideally in a manufacturing environmentExperience leading/coaching a small team, with the ability to motivate and encourage positive resultsKnowledge of transportation of goods will also be advantageousExcellent communication skills, with the ability to build strong relationships with internal and external stakeholdersOrganised and self-motivated - you will be managing your own portfolio and helping to coach others in the team so it's vital that you can manage your time and prioritise effectively Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Senior Customer Service Coordinator Randstad are looking for a Senior Customer Service Coordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding goals and targets. Location - BlunhamSalary - 30,32k Hours - Mon to Fri (8am-4:30pm) About the role - The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals. You will be processing new and repeat customer orders within defined lead dates and agreed customer service level agreements, and keeping customers updated at all times by informing them of our processes or resolving any queries that they have. By providing a first-class service, you'll be able to gain an insight into the businesses of customers and suggest more relevant solutions for their requirements as time goes on. You will also be working with a small team of Customer Service Coordinators, using your experience and expertise to help them develop into a team that can truly delight our customers at every step of their journey with us. The team will be coming to you as an escalation point for matters that they can't yet deal with individually, and to seek out advice on how to improve their offering so that we can continue to build excellent networks. Significant experience in a customer service position, ideally in a manufacturing environmentExperience leading/coaching a small team, with the ability to motivate and encourage positive resultsKnowledge of transportation of goods will also be advantageousExcellent communication skills, with the ability to build strong relationships with internal and external stakeholdersOrganised and self-motivated - you will be managing your own portfolio and helping to coach others in the team so it's vital that you can manage your time and prioritise effectively Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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