2 jobs found in sunderland, north east

Company Overview I am working on behalf of a Local Authority who are looking for multiple Customer Service Personel to start ASAP on temporary assignments until atleast March 2021. Your Package Monday - Friday Home workingRates ranging from£10.60 - £13.20 per hour Your Responsibilities (ranging from and not excluded to)- Receive and respond to first point of contact repair reports and housing related enquires via telephone, email, service requests and any other source- Arrange appointments and answer queries regarding progress of scheduled repairs and maintenance jobs and other general housing management calls received via the Repair line- To be the main point of contact for customers throughout works to their home, ensuring that they are fully aware of all works due to happen - to advise them of works planned, to keep them updated throughout the process and to ensure any queries or concerns they may have are addressed swiftly- To liaise closely with technical officers and site management staff as well as other agencies and services to ensure that the needs and requirements of customers are met, whilst having regard to financial constraints and timescales for delivery of work Your Skills and Responsibilities - Experience of front-line customer service - Ideally has experience of Local Authority or Social Housing If interested please call Jess at Randstad on 0192 260 2500 or 07703348214 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

German Speaking Customer Service AgentSalary £18,000 - £20,00037 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 18,000 - 20,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.