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    1 job found in halewood, north west

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        • liverpool, north west
        • temporary
        • £10.00 - £10.00, per hour, + PERFORMANCE BONUS
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!

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