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    1 job found in wallasey, north west

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        • liverpool, north west
        • contract
        • £28,000 per year
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!

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