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        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • willenhall, west midlands
        • permanent
        • £40,000 - £45,000 per year
        • full-time
        Are you an experienced Customer Service Manager looking for your next opportunity? Is delivering excellent customer service at the heart of everything you? Do you want to work in a fun and fast paced environment? If so, please read the below:BenefitsPermanent position£40,000 - £45,000 Progression opportunitiesParking on-site25 days holiday + BHShifts - Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00 & Mon - Fri 08:00 AM - 16:30 PMWillenhall Main Purpose To ensure the team delivers an exceptional customer service experience to all of the customer base through effective management of the team. You will strive to ensure that the team deliver outstanding service to all Customers, creating a centre of excellence for the business, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.ResponsibilitiesTo ensure exceptional customer service is delivered by the customer services teamTo manage, motivate and develop the Customer services team (12-15 people) ensuring effective working practices are adopted and a positive 'can do' attitude is developed.To develop the tools available to better manage customer interactionContribute to achieving sales budgetPromptly & competently attend to escalated customer enquiries or complaintsEnsuring all relevant product and pricing databases are accurate and kept up to date and customers are aware of thisTo monitor commercial performanceEnsuring all relevant product and pricing databases are accurate and kept up to dateTake full responsibility of creating & maintaining KPI's which manage and drive efficiency within the customer service teamEstablish a robust training programmeTo monitor appropriate service admin departmental KPI performance, against target and apply appropriate corrective actions where requiredTo ensure, in relation to the actions of these business functions, that department budgetary and performance targets are metHelp define the strategy to deliver efficiency improvements, to drive change and increase customer satisfaction levels.Recruitment and selection of new team membersEnsure that effective communication channels are properly established within the teamEnsure that team members have all the information and the tools required to do their job effectively.Dealing promptly with employee grievances, issues with conduct and performance, escalating to the HR team when appropriate.Contributing to the pay review process as and when required, using objective reasoning.Take pro-active responsibility for the improvement of KPI's by providing data to Management and actions plans for improvement.To be responsible for the health, safety and welfare for all relevant employees and stakeholders. To continuously drive improvements in all aspects of health, safety and the environment.To manage, develop, motivate and foster dialogue with all personnel within the service administration function ensuring clear and achievable performance targets are set and monitored that reflect the overall business objectives and goalsTo forge a strong interdependent working relationship with all other service departments helping to identify and promote best practiceThe above list is not exhaustive and from time to time there may the need for ad-hoc duties as required to ensure the smooth running of the department.Requirements Customer Service Manager experience within a manufacturing environment is essentialExperience managing a team of around 15 peopleExperience focusing on customer needs and satisfaction; sets high standards for quality and quantityExcellent communication skills, with customer service at the heart of what you do Extensive e-commerce backgroundAnalytical problem solving skills Proven ability to set clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; monitors performance against deadlines and milestonesAbility to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.Experience of using Microsoft office packages with good computer skillsExcellent interpersonal skillsInterviews are taking place next week, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced Customer Service Manager looking for your next opportunity? Is delivering excellent customer service at the heart of everything you? Do you want to work in a fun and fast paced environment? If so, please read the below:BenefitsPermanent position£40,000 - £45,000 Progression opportunitiesParking on-site25 days holiday + BHShifts - Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00 & Mon - Fri 08:00 AM - 16:30 PMWillenhall Main Purpose To ensure the team delivers an exceptional customer service experience to all of the customer base through effective management of the team. You will strive to ensure that the team deliver outstanding service to all Customers, creating a centre of excellence for the business, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.ResponsibilitiesTo ensure exceptional customer service is delivered by the customer services teamTo manage, motivate and develop the Customer services team (12-15 people) ensuring effective working practices are adopted and a positive 'can do' attitude is developed.To develop the tools available to better manage customer interactionContribute to achieving sales budgetPromptly & competently attend to escalated customer enquiries or complaintsEnsuring all relevant product and pricing databases are accurate and kept up to date and customers are aware of thisTo monitor commercial performanceEnsuring all relevant product and pricing databases are accurate and kept up to dateTake full responsibility of creating & maintaining KPI's which manage and drive efficiency within the customer service teamEstablish a robust training programmeTo monitor appropriate service admin departmental KPI performance, against target and apply appropriate corrective actions where requiredTo ensure, in relation to the actions of these business functions, that department budgetary and performance targets are metHelp define the strategy to deliver efficiency improvements, to drive change and increase customer satisfaction levels.Recruitment and selection of new team membersEnsure that effective communication channels are properly established within the teamEnsure that team members have all the information and the tools required to do their job effectively.Dealing promptly with employee grievances, issues with conduct and performance, escalating to the HR team when appropriate.Contributing to the pay review process as and when required, using objective reasoning.Take pro-active responsibility for the improvement of KPI's by providing data to Management and actions plans for improvement.To be responsible for the health, safety and welfare for all relevant employees and stakeholders. To continuously drive improvements in all aspects of health, safety and the environment.To manage, develop, motivate and foster dialogue with all personnel within the service administration function ensuring clear and achievable performance targets are set and monitored that reflect the overall business objectives and goalsTo forge a strong interdependent working relationship with all other service departments helping to identify and promote best practiceThe above list is not exhaustive and from time to time there may the need for ad-hoc duties as required to ensure the smooth running of the department.Requirements Customer Service Manager experience within a manufacturing environment is essentialExperience managing a team of around 15 peopleExperience focusing on customer needs and satisfaction; sets high standards for quality and quantityExcellent communication skills, with customer service at the heart of what you do Extensive e-commerce backgroundAnalytical problem solving skills Proven ability to set clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; monitors performance against deadlines and milestonesAbility to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.Experience of using Microsoft office packages with good computer skillsExcellent interpersonal skillsInterviews are taking place next week, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • dublin, international
        • permanent
        • dependent on experience
        • full-time
        Why work for this Company: Our client is a leading facilities management in Ireland. Responsibilities:Management and Client LiaisonManaging and leading our FM service delivery teams.Management and co-ordination of all support services.Supporting our Contracts Managers.Liaise with Client's representatives. You will be the main point of contact for customer service.Results orientated approach.Daily Activities: Overall responsibility for maintenance planning and implementing same.Managing the technician's rotas and route planning.Ensuring all PPM, Reactive Calls, SLA's, KPI's and other targets are consistently met.Review and manage the PPM process ensuring compliance.Ensure adherence to the document management policy.Monitor and review the quality of subcontractor's delivery.Track Planned Vs Actual progress of work orders.Ensure all progress is captured on the CAFM system.Education and Experience:Minimum of Five year's experience working with an FM services provider desired.Three year's experience managing multiple teams simultaneously.Trade background or engineering qualification or Level 6 IWFMDue to a high volume of applications only those progressing to the next stage will be contacted. Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Why work for this Company: Our client is a leading facilities management in Ireland. Responsibilities:Management and Client LiaisonManaging and leading our FM service delivery teams.Management and co-ordination of all support services.Supporting our Contracts Managers.Liaise with Client's representatives. You will be the main point of contact for customer service.Results orientated approach.Daily Activities: Overall responsibility for maintenance planning and implementing same.Managing the technician's rotas and route planning.Ensuring all PPM, Reactive Calls, SLA's, KPI's and other targets are consistently met.Review and manage the PPM process ensuring compliance.Ensure adherence to the document management policy.Monitor and review the quality of subcontractor's delivery.Track Planned Vs Actual progress of work orders.Ensure all progress is captured on the CAFM system.Education and Experience:Minimum of Five year's experience working with an FM services provider desired.Three year's experience managing multiple teams simultaneously.Trade background or engineering qualification or Level 6 IWFMDue to a high volume of applications only those progressing to the next stage will be contacted. Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • newcastle upon tyne, north east
        • permanent
        • £16,000 - £18,000 per year
        • full-time
        Customer Support AgentTo start October.Permanent opportunitySalary £16,000 - £18,00037.5 hours per weekNewcastle basedIdeally you will have current or past customer service experience within the Online Gambling industry. If not a good work history of customer relations within a utilities business.If you are interested please contact me for more information.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Customer Support AgentTo start October.Permanent opportunitySalary £16,000 - £18,00037.5 hours per weekNewcastle basedIdeally you will have current or past customer service experience within the Online Gambling industry. If not a good work history of customer relations within a utilities business.If you are interested please contact me for more information.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 - £23,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £21,000 - £25,000, per year, Bonus, Benefits, Pension, Parking
        • full-time
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,000 per year
        • full-time
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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