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    • cardiff, wales
    • permanent
    • randstad financial services
    Client Relations Advisor CardiffThis is a permanent contract. You will work 35 hours within the week, between 8am and 6pm Monday - Friday on a rotational basis, the salary is £21750 per annum.As a Client Relations Advisor you will provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers. You will also handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy.What will you be doing? Taking ownership of complaints and resolving them by telephone, mail and face to face Dealing with complex customer situations Undertaking a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Final Response Developing and delivering timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal) Identifying wherever possible, ways of resolving complaints to the customer's complete satisfaction Producing exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear Keeping customers informed of the progress made in resolving their complaint Supporting root cause analysis activity to identify trends and mitigate the reputations and financial risk of complaints through timely and accurate recording of case information What we're looking for: Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients Previous customer complaints experience is essential Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution Excellent customer/client service skills as you will be dealing with queries and potential issues smoothly and efficiently Skills that will help you in the role: Ability to empathise with and quell customers concerns; often the crux of a complaint lies in resolving difference of opinions Confidence to make decisions (often under pressure), exercise judgement and use initiative Planning and organisational skills: Ability to work by yourself to resolve individual complaints, and be a participating and supportive team playerRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Client Relations Advisor CardiffThis is a permanent contract. You will work 35 hours within the week, between 8am and 6pm Monday - Friday on a rotational basis, the salary is £21750 per annum.As a Client Relations Advisor you will provide exemplary complaint resolution and customer service ensuring a fair and consistent approach is delivered for customers. You will also handle complaints in accordance with Group Standards (and therefore Financial Conduct Authority requirements), ensuring complaints are resolved in a timely fashion and without undue bureaucracy.What will you be doing? Taking ownership of complaints and resolving them by telephone, mail and face to face Dealing with complex customer situations Undertaking a detailed review of protracted and difficult complaints with the aim of resolving as many cases as possible prior to issuing the Final Response Developing and delivering timely, accurate and effective responses in a timely manner using the appropriate communication medium (written or verbal) Identifying wherever possible, ways of resolving complaints to the customer's complete satisfaction Producing exemplary written responses to customers that are grammatically and factually accurate, empathetic and clear Keeping customers informed of the progress made in resolving their complaint Supporting root cause analysis activity to identify trends and mitigate the reputations and financial risk of complaints through timely and accurate recording of case information What we're looking for: Natural empathiser with the willingness and ability to understand others point of view and to build rapport with customers /clients Previous customer complaints experience is essential Ability to break down complex issues and assimilate a wide range of information to fully understand cause, impact and solution Excellent customer/client service skills as you will be dealing with queries and potential issues smoothly and efficiently Skills that will help you in the role: Ability to empathise with and quell customers concerns; often the crux of a complaint lies in resolving difference of opinions Confidence to make decisions (often under pressure), exercise judgement and use initiative Planning and organisational skills: Ability to work by yourself to resolve individual complaints, and be a participating and supportive team playerRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • cardiff, wales
    • permanent
    • £20,000 - £22,000, per year, +bonus
    • randstad business support
    Do you have what it takes to give brilliant customer service? Do you want to join one of the fastest growing companies within Europe? Then look no further, as we are looking for talent and enthusiastic people to join an innovative and growing Fin Tech brandWithin the role, you will be providing the business clients with the best customer service, within a high-volume inbound role. You will be using problem solving skills to help customers with any queries, ensuring that the clients customers feel supported.Position: Customer Service Advisor (Customer Operations)Salary: £22,000 pa plus £200-£500 per month bonusHours: 40 hours per week, Monday to Friday, 8am to 8pm with 1 weekend shift per month (Saturday or Sunday) 10am to 4PMLocation: Cardiff City CentreContract: PermanentWith a salary of £22,000, you will also be rewarded with great benefitsGreat office environment, in a shiny new office.28 days holidays plus bank holidays (36 in total!)Private health careAmazing career progression opportunities, with full development and training supported - each staff member gets £1000 to grow their skills outside the company.The opportunity will includebuilding incredible customer service, being the first point of contact to the customers. You will solve problems, fix things and give them support when needed.help customers with everything related to their account.Taking on feedback, and working on points to make the service even betterA successful candidate willCurrent or recent contact centre customer service experienceA genuine passion for customersbe highly empatheticthrive in a fast paced environmentbe quick to think on feetRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Do you have what it takes to give brilliant customer service? Do you want to join one of the fastest growing companies within Europe? Then look no further, as we are looking for talent and enthusiastic people to join an innovative and growing Fin Tech brandWithin the role, you will be providing the business clients with the best customer service, within a high-volume inbound role. You will be using problem solving skills to help customers with any queries, ensuring that the clients customers feel supported.Position: Customer Service Advisor (Customer Operations)Salary: £22,000 pa plus £200-£500 per month bonusHours: 40 hours per week, Monday to Friday, 8am to 8pm with 1 weekend shift per month (Saturday or Sunday) 10am to 4PMLocation: Cardiff City CentreContract: PermanentWith a salary of £22,000, you will also be rewarded with great benefitsGreat office environment, in a shiny new office.28 days holidays plus bank holidays (36 in total!)Private health careAmazing career progression opportunities, with full development and training supported - each staff member gets £1000 to grow their skills outside the company.The opportunity will includebuilding incredible customer service, being the first point of contact to the customers. You will solve problems, fix things and give them support when needed.help customers with everything related to their account.Taking on feedback, and working on points to make the service even betterA successful candidate willCurrent or recent contact centre customer service experienceA genuine passion for customersbe highly empatheticthrive in a fast paced environmentbe quick to think on feetRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • cardiff, wales
    • permanent
    • £19,000 - £21,000 per year
    • randstad business support
    We're looking for a Receptionist to join the Cardiff office of a well known company. Duties & responsibilities:To always portray a friendly, professional and courteous demeanour.Meeting and greeting all guests, ensuring they receive a warm welcome.Responsible for the upkeep and cleanliness of your reception area and meeting room facilities.Efficiently report any cleaning, maintenance, IT or H&S concerns to the Office Manager;Answer all internal and external telephone calls in a timely, professional, warm and friendly mannerAssisting the Office Manager with ad-hoc administration tasks i.e. updating database, spreadsheets, printing, filing, photocopying, skip runs etc Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We're looking for a Receptionist to join the Cardiff office of a well known company. Duties & responsibilities:To always portray a friendly, professional and courteous demeanour.Meeting and greeting all guests, ensuring they receive a warm welcome.Responsible for the upkeep and cleanliness of your reception area and meeting room facilities.Efficiently report any cleaning, maintenance, IT or H&S concerns to the Office Manager;Answer all internal and external telephone calls in a timely, professional, warm and friendly mannerAssisting the Office Manager with ad-hoc administration tasks i.e. updating database, spreadsheets, printing, filing, photocopying, skip runs etc Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • cardiff, wales
    • permanent
    • £20,000 - £22,000, per year, £300 a month incentives
    • randstad business support
    Do you have what it takes to give brilliant customer service? Do you want to join one of the fastest growing companies within Europe? Then look no further, as we are looking for talent and enthusiastic people to join an innovative and growing Fin Tech brandWithin the role, you will be providing the business clients with the best customer service, within a high-volume inbound role. You will be using problem solving skills to help customers with any queries, ensuring that the clients customers feel supported. Position: Customer Service Advisor (Customer Operations)Salary: £20,000 paHours: 40 hours per week, Monday to Friday, 8am to 8pm with 1 weekend shift per month (Saturday or Sunday) 10am to 4PMLocation: Cardiff City Centre Contract: PermanentWith a salary of 20,000, you will also be rewarded with great benefitsGreat office environment, in a shiny new office.28 days holidays Private health careAmazing career progression opportunities, with full development and training supported - each staff member gets £1000 to grow their skills outside the company. The opportunity will includebuilding incredible customer service, being the first point of contact to the customers. You will solve problems, fix things and give them support when needed.help customers with everything related to their account.Taking on feedback, and working on points to make the service even betterA successful candidate will Current or recent contact centre customer service experienceA genuine passion for customersbe highly empatheticthrive in a fast paced environment be quick to think on feet Please call chloe at Randstad to find out more on 02920877518Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Do you have what it takes to give brilliant customer service? Do you want to join one of the fastest growing companies within Europe? Then look no further, as we are looking for talent and enthusiastic people to join an innovative and growing Fin Tech brandWithin the role, you will be providing the business clients with the best customer service, within a high-volume inbound role. You will be using problem solving skills to help customers with any queries, ensuring that the clients customers feel supported. Position: Customer Service Advisor (Customer Operations)Salary: £20,000 paHours: 40 hours per week, Monday to Friday, 8am to 8pm with 1 weekend shift per month (Saturday or Sunday) 10am to 4PMLocation: Cardiff City Centre Contract: PermanentWith a salary of 20,000, you will also be rewarded with great benefitsGreat office environment, in a shiny new office.28 days holidays Private health careAmazing career progression opportunities, with full development and training supported - each staff member gets £1000 to grow their skills outside the company. The opportunity will includebuilding incredible customer service, being the first point of contact to the customers. You will solve problems, fix things and give them support when needed.help customers with everything related to their account.Taking on feedback, and working on points to make the service even betterA successful candidate will Current or recent contact centre customer service experienceA genuine passion for customersbe highly empatheticthrive in a fast paced environment be quick to think on feet Please call chloe at Randstad to find out more on 02920877518Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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