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    • liverpool, north west
    • temporary
    • £9.05 - £9.05, per hour, Plus Quarterly bonus
    • randstad inhouse services
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor The working hours:Monday to Friday 09:15 - 17:15 Pay rate:£9.05 per hour What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor The working hours:Monday to Friday 09:15 - 17:15 Pay rate:£9.05 per hour What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, north west
    • contract
    • randstad financial services
    Job: Customer Service Advisor - 12 Month FTCLocation: LiverpoolSalary: £23,500 per annum + Excellent Benefits Shifts: 35 hours a week, rotating between 7am and 11pm Monday - Sunday As a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work as a Customer Service Advisor, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Speaking with customers over the phone, treating each new caller with respect* Listening carefully, and asking the right questions to gain a clear picture of the customer's needs* Empathising with their challenges, and acting to find the right service or solution for them* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our businessWhat we're looking for:* A genuine desire to help others, along with an obsession for great customer service* Clear communication skills both over the phone and in writing, that help you effortlessly build positive working relationships * Someone who enjoys working towards personal objectives and career development* Effective PC and Keyboard SkillsSkills that will help you in the role:* Experience working in a fast paced, customer focused setting, such as a call centre or retail environment* The ability to work collaboratively as part of a wider team* Gaining insight from social media and local news sources to keep up to date on what is happening in our customers' worldWhere will you be working?Wavertree Technology Park Liverpool L7 9PQ Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Job: Customer Service Advisor - 12 Month FTCLocation: LiverpoolSalary: £23,500 per annum + Excellent Benefits Shifts: 35 hours a week, rotating between 7am and 11pm Monday - Sunday As a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work as a Customer Service Advisor, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Speaking with customers over the phone, treating each new caller with respect* Listening carefully, and asking the right questions to gain a clear picture of the customer's needs* Empathising with their challenges, and acting to find the right service or solution for them* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our businessWhat we're looking for:* A genuine desire to help others, along with an obsession for great customer service* Clear communication skills both over the phone and in writing, that help you effortlessly build positive working relationships * Someone who enjoys working towards personal objectives and career development* Effective PC and Keyboard SkillsSkills that will help you in the role:* Experience working in a fast paced, customer focused setting, such as a call centre or retail environment* The ability to work collaboratively as part of a wider team* Gaining insight from social media and local news sources to keep up to date on what is happening in our customers' worldWhere will you be working?Wavertree Technology Park Liverpool L7 9PQ Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, north west
    • permanent
    • £9.67 - £9.67, per hour, Plus Bonus
    • randstad inhouse services
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, north west
    • temporary
    • £10.00 per hour
    • randstad inhouse services
    Do you want to influence the future of service and shape customer experience for one of the world's most recognisable brands? Do you have experience of working in fast paced Customer Service environments? Do you want more job security and career opportunities working for a leading provider in outsourced solutions? Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you today! Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor The working hours:Monday to Friday - between 0800 - 1800 Full time hours with potential overtime opportunities Pay rate:£10.00 per hour What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Do you want to influence the future of service and shape customer experience for one of the world's most recognisable brands? Do you have experience of working in fast paced Customer Service environments? Do you want more job security and career opportunities working for a leading provider in outsourced solutions? Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you today! Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor The working hours:Monday to Friday - between 0800 - 1800 Full time hours with potential overtime opportunities Pay rate:£10.00 per hour What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.

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