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        • docklands, london
        • temporary
        • £10.85 per hour
        • randstad business support
        JOB TITLE-Telephone AdviserLOCATION- Docklands CampusPAY RATE- £10.85phTemporary ContractThe University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world. JOB PURPOSE:To provide first line support services to students, staff via telephone as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES: Staff the Income & Credit Control direct line and deal with the full range of finance and enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and referring students to relevant specialist teams where required.Ensuring the best possible service is provided to all stakeholders at all times.To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response time/s.Integrate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis.Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.Promptly document all discussions on the student account notes.Schedule appointments for students to meet with the Income & Credit Control team. If the above job interests you then please apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        JOB TITLE-Telephone AdviserLOCATION- Docklands CampusPAY RATE- £10.85phTemporary ContractThe University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world. JOB PURPOSE:To provide first line support services to students, staff via telephone as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES: Staff the Income & Credit Control direct line and deal with the full range of finance and enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and referring students to relevant specialist teams where required.Ensuring the best possible service is provided to all stakeholders at all times.To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response time/s.Integrate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis.Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.Promptly document all discussions on the student account notes.Schedule appointments for students to meet with the Income & Credit Control team. If the above job interests you then please apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • north west london, london
        • permanent
        • £23,000 - £25,000 per year
        • randstad business support
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £23,000 - 25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service, Customer Care or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £23,000 - 25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service, Customer Care or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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