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        • manchester, north west
        • contract
        • £20,000 per year
        • full-time
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £8.92 per hour
        • part-time
        About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Part Time Call Handler.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Part Time Call Handler.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newcastle upon tyne, north east
        • permanent
        • £16,000 - £18,000 per year
        • full-time
        Customer Support AgentSalary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Customer Support AgentSalary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • wokingham, south east
        • temporary
        • £12.30 per hour
        • full-time
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided. Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour. Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryIf you're passionate about delivering a high-quality service to corporate customers, then apply today!
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided. Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour. Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryIf you're passionate about delivering a high-quality service to corporate customers, then apply today!
        • pontyclun, wales
        • temporary
        • £9.00 per hour
        • part-time
        Are you a hardworking person looking for an opportunity to work within a well established team? Do you thrive on being busy? We are seeking a Cleaner to work with the team based at Pontyclun If you think you have the ability to fulfil the following duties, don't hesitate; apply today!Job Purpose:You will be responsible to conduct a deep clean of the office building several times a day to ensure the highest level of hygiene is maintained.To apply for this role you MUST:Be immediately available for workHave previous cleaning experienceHave an eye for detailBe willing to work 16 hours per week on an ongoing temporary basisBe flexible with the working hours and MUST be willing to work extra where needed including bank holidays and weekendsReliable, punctual and customer orientatedRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a hardworking person looking for an opportunity to work within a well established team? Do you thrive on being busy? We are seeking a Cleaner to work with the team based at Pontyclun If you think you have the ability to fulfil the following duties, don't hesitate; apply today!Job Purpose:You will be responsible to conduct a deep clean of the office building several times a day to ensure the highest level of hygiene is maintained.To apply for this role you MUST:Be immediately available for workHave previous cleaning experienceHave an eye for detailBe willing to work 16 hours per week on an ongoing temporary basisBe flexible with the working hours and MUST be willing to work extra where needed including bank holidays and weekendsReliable, punctual and customer orientatedRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • downpatrick, northern ireland
        • temporary
        • £9.21 per hour
        • full-time
        Randstad are recruiting for a Traffic Flow Manager with customer service skills for an NHS Client based in Downpatrick. We have an immediate start date available. This is a temporary ongoing post for approx 12 months. Training for this role will take place in Newtownards so candidates must be flexible to travel here for 5 - 7 days training. Benefits:Band 2 Rate - £9.21per hour 37.50 hours per week Monday to Friday (8.30am - 4.30pm)Enhanced holiday packagePension Requirements:At least 6 months relevant experience from a security, traffic warden or crowd-control backgroundExperience in a role within a Health and Social Care Trust would be advantageous Min 3 GCSE's including Maths and English Must be flexible to wearing full PPE and working outdoors Excellent communication and customer service skillsMust be a team playerAbility to work under pressureHighly motivated Responsibilities:Directing Cars and traffic Checking people in for testingAppointment schedule management Ensuring site health and safety and one way system is maintained Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad are recruiting for a Traffic Flow Manager with customer service skills for an NHS Client based in Downpatrick. We have an immediate start date available. This is a temporary ongoing post for approx 12 months. Training for this role will take place in Newtownards so candidates must be flexible to travel here for 5 - 7 days training. Benefits:Band 2 Rate - £9.21per hour 37.50 hours per week Monday to Friday (8.30am - 4.30pm)Enhanced holiday packagePension Requirements:At least 6 months relevant experience from a security, traffic warden or crowd-control backgroundExperience in a role within a Health and Social Care Trust would be advantageous Min 3 GCSE's including Maths and English Must be flexible to wearing full PPE and working outdoors Excellent communication and customer service skillsMust be a team playerAbility to work under pressureHighly motivated Responsibilities:Directing Cars and traffic Checking people in for testingAppointment schedule management Ensuring site health and safety and one way system is maintained Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £8.92 per hour
        • part-time
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a part time basis, averaging 24 hours per week with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a part time basis, averaging 24 hours per week with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 - £23,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £21,000 - £25,000, per year, Bonus, Benefits, Pension, Parking
        • full-time
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • temporary
        • £12.28 per hour
        • full-time
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator? Are you a recent graduate looking for the first step in a rewarding career?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. This role is to support healthcare professionals who use our client's medical devices and equipment in critical and medical environments. A professional and competent outlook is paramount in this role. BenefitsBring your own ideas and shape the departmentBonus scheme (Performance based)Onsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator? Are you a recent graduate looking for the first step in a rewarding career?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. This role is to support healthcare professionals who use our client's medical devices and equipment in critical and medical environments. A professional and competent outlook is paramount in this role. BenefitsBring your own ideas and shape the departmentBonus scheme (Performance based)Onsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        • coventry, west midlands
        • permanent
        • £19,000 per year
        • full-time
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bridgend, wales
        • temporary
        • £8.92 per hour
        • full-time
        This is a really unique opportunity to join a fantastic organisation that really make a difference to people's lives on a Temporary basis up until the end of December 2020.You will be responsible for visiting different sites across South Wales on a daily basis, meeting with member's of the public, asking them a number of questions before they attend an appointment and then cleaning down an areas they have been in contact with once their appointment is over.You will be working full time hours, the earliest possibly start in the morning would be 7am and your latest possible finish would be 7pm in the evening.This is a weekly paid role.For more information, please click APPLY NOW!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This is a really unique opportunity to join a fantastic organisation that really make a difference to people's lives on a Temporary basis up until the end of December 2020.You will be responsible for visiting different sites across South Wales on a daily basis, meeting with member's of the public, asking them a number of questions before they attend an appointment and then cleaning down an areas they have been in contact with once their appointment is over.You will be working full time hours, the earliest possibly start in the morning would be 7am and your latest possible finish would be 7pm in the evening.This is a weekly paid role.For more information, please click APPLY NOW!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • telford, west midlands
        • temporary
        • £9.00 per hour
        • full-time
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company? We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts and paid holiday. Do you have a proactive and professional approach to your work? If yes, please apply today!Benefits:Weekly payPotential for contract to go longer37.5 hours per week - Full time - M-FAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportHealth & safety training and supportAccess to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£9.00 per hour Responsibilities:Accepting inbound telephone calls from customers into national customer contact centreDirecting calls to correct place first time if customer care advisor can not give informationKnowledge to be provided by Customer care advisor:BFOSAPExcelTEAMSProduct price and availability across all company Brands.Standard delivery days and cut off times for deliveriesTelephone extensions and connection as requiredFranchise Distributor location and contact detailsLocal Sales Engineer informationDiscount groups and weightsProof of delivery for dispatched goodsInformation for events and promotionsSupport the returns processAdvise on logistics service offerPromotion of company digital tools to our customersCatalogue order requestsProcessing Sales orders when requiredRequirements:Good communication skills and an understanding of verbal and written EnglishProfessional manorAttention to detailExcellent attendance levels and attitude Apply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company? We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts and paid holiday. Do you have a proactive and professional approach to your work? If yes, please apply today!Benefits:Weekly payPotential for contract to go longer37.5 hours per week - Full time - M-FAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportHealth & safety training and supportAccess to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£9.00 per hour Responsibilities:Accepting inbound telephone calls from customers into national customer contact centreDirecting calls to correct place first time if customer care advisor can not give informationKnowledge to be provided by Customer care advisor:BFOSAPExcelTEAMSProduct price and availability across all company Brands.Standard delivery days and cut off times for deliveriesTelephone extensions and connection as requiredFranchise Distributor location and contact detailsLocal Sales Engineer informationDiscount groups and weightsProof of delivery for dispatched goodsInformation for events and promotionsSupport the returns processAdvise on logistics service offerPromotion of company digital tools to our customersCatalogue order requestsProcessing Sales orders when requiredRequirements:Good communication skills and an understanding of verbal and written EnglishProfessional manorAttention to detailExcellent attendance levels and attitude Apply today and our team will contact you within 24hours!

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