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    • shirley, west midlands
    • temp to perm
    • £12.25 - £12.30 per hour
    • randstad business support
    Location: Shirley, SolihullJob Title: Spanish Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Spain.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in spanishExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Location: Shirley, SolihullJob Title: Spanish Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Spain.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in spanishExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • temporary
    • £22,500 per year
    • randstad inhouse services
    Do you want to work in a role with room for growth and learning? Do you have IT and administrative skills? Are you confident and a team player? Then we may have the role for you!Randstad are recruiting for a Commercial Trainee to join a friendly and helpful Commercial Team based in Solihull. Benefits You'll Love:Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmesFull training providedFree on-site parkingSubsidised onsite canteenOutside seating areasWeekly onsite Covid testing available for staffAccess to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas. Pay Rate and Hours:£22,500 Per annum Monday - Friday: 09:00am - 17:00pm 37.5 hours per weekResponsibilities:Managing inventory using a reporting system Manage all stock communications with stakeholdersAdministrative SupportMaintaining an accurate database/SAPSupport with the Commercial team with the management of Tenders Requirements: Eligible to live and work in the UKProficient iT Skills including Email and microsoft officeIntermediate use of MS Excel5 year back-to-back obtainable work historyDesirable:Experience of Business Objects and Power BI Experience using varied computer systems such as SAP If this is a role you are interested in and you want to work for a renowned healthcare company, don't hesitate, apply today!
    Do you want to work in a role with room for growth and learning? Do you have IT and administrative skills? Are you confident and a team player? Then we may have the role for you!Randstad are recruiting for a Commercial Trainee to join a friendly and helpful Commercial Team based in Solihull. Benefits You'll Love:Referral programmes - earn even more when you bring a friend with you!Access to employee assistance programmesFull training providedFree on-site parkingSubsidised onsite canteenOutside seating areasWeekly onsite Covid testing available for staffAccess to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas. Pay Rate and Hours:£22,500 Per annum Monday - Friday: 09:00am - 17:00pm 37.5 hours per weekResponsibilities:Managing inventory using a reporting system Manage all stock communications with stakeholdersAdministrative SupportMaintaining an accurate database/SAPSupport with the Commercial team with the management of Tenders Requirements: Eligible to live and work in the UKProficient iT Skills including Email and microsoft officeIntermediate use of MS Excel5 year back-to-back obtainable work historyDesirable:Experience of Business Objects and Power BI Experience using varied computer systems such as SAP If this is a role you are interested in and you want to work for a renowned healthcare company, don't hesitate, apply today!
    • solihull, west midlands
    • temp to perm
    • £9.00 - £9.50 per hour
    • randstad business support
    Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • work from home - contract
    • £9.00 - £9.50 per hour
    • randstad business support
    Overview Job Type: Temporary (possibility to go permanent after 12 weeks)Job Title: Call Centre Agent/Customer Service Salary: £9.50 per hourShifts: 37.5 hours per week between 08:00-20:00pm Mon-SunWorking from home - Must have access to a computer with windows We are delighted to be working in partnership with a long established market research organisation with over 30 years of successful experience. If you are comfortable talking over the phone, see yourself as an excellent communicator and want to help contribute to fighting the global pandemic this could be the perfect role for you. Responsibilities & CriteriaUsing the companies in-house system you will be contact members of the public in regards to Covid-19 inclusive of checking symptoms, ensuring guidelines are being followed and offering relevant advice You will be conducting a number of outbound calls on a day to day basisYou will need to accurately record any relevant information on to the companies system You will need to possess an excellent telephone manner and be comfortable communicating over the phonePrevious customer service or call centre experience is ideal. Experience working on test & trace campaigns is desirable but not essential Benefits Working from home Flexibility around shifts - we are looking for applicants who can work full or part timeExcellent onboarding and training A chance to secure a permanent role depending on performance in your first 12 weeks A supporting and established team For more information please contact Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Overview Job Type: Temporary (possibility to go permanent after 12 weeks)Job Title: Call Centre Agent/Customer Service Salary: £9.50 per hourShifts: 37.5 hours per week between 08:00-20:00pm Mon-SunWorking from home - Must have access to a computer with windows We are delighted to be working in partnership with a long established market research organisation with over 30 years of successful experience. If you are comfortable talking over the phone, see yourself as an excellent communicator and want to help contribute to fighting the global pandemic this could be the perfect role for you. Responsibilities & CriteriaUsing the companies in-house system you will be contact members of the public in regards to Covid-19 inclusive of checking symptoms, ensuring guidelines are being followed and offering relevant advice You will be conducting a number of outbound calls on a day to day basisYou will need to accurately record any relevant information on to the companies system You will need to possess an excellent telephone manner and be comfortable communicating over the phonePrevious customer service or call centre experience is ideal. Experience working on test & trace campaigns is desirable but not essential Benefits Working from home Flexibility around shifts - we are looking for applicants who can work full or part timeExcellent onboarding and training A chance to secure a permanent role depending on performance in your first 12 weeks A supporting and established team For more information please contact Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • permanent
    • £18,000 - £20,000 per year
    • randstad business support
    Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • temporary
    • £14.00 - £14.03 per hour
    • randstad business support
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • temporary
    • £8.91 - £9.00 per hour
    • randstad business support
    Overview: Job Type: Temp - Immediate start Location: SolihullSalary: £8.50-£9.00 per hourJob Title: Customer Service Administration Do you like working for a small family run business in a really friendly environment? Are you used to multi-tasking and working at a fast pace? Our client, based in B94 is looking for a customer service administrator to join their busy team just outside of Solihull. You will be working on the installations team alongside 2 other workers and will be expected to manage inbound calls, place orders on the system and support with quotes. There are 8 members of staff at the moment and they are expanding. This is a small, friendly office, with people who all work extremely hard; they are looking for the one perfect candidate to join their team. Your Responsibilities:Inbound calls - answer telephone calls, assist with queries or direct to the necessary person Place orders on the system - ensuring PO's are loaded Support with providing quotes to customers - training will be provided Scheduling All administration duties when required Your Skills/ ExperienceAt least 1 years of customer service/ administration experience Computer literate Ability to manage your own workload, prioritise work and cope well under pressure Experience of working in a fast paced environment Must be able to drive due to location This is an immediate start position - please click apply if you are passionate about customer service!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Overview: Job Type: Temp - Immediate start Location: SolihullSalary: £8.50-£9.00 per hourJob Title: Customer Service Administration Do you like working for a small family run business in a really friendly environment? Are you used to multi-tasking and working at a fast pace? Our client, based in B94 is looking for a customer service administrator to join their busy team just outside of Solihull. You will be working on the installations team alongside 2 other workers and will be expected to manage inbound calls, place orders on the system and support with quotes. There are 8 members of staff at the moment and they are expanding. This is a small, friendly office, with people who all work extremely hard; they are looking for the one perfect candidate to join their team. Your Responsibilities:Inbound calls - answer telephone calls, assist with queries or direct to the necessary person Place orders on the system - ensuring PO's are loaded Support with providing quotes to customers - training will be provided Scheduling All administration duties when required Your Skills/ ExperienceAt least 1 years of customer service/ administration experience Computer literate Ability to manage your own workload, prioritise work and cope well under pressure Experience of working in a fast paced environment Must be able to drive due to location This is an immediate start position - please click apply if you are passionate about customer service!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • work from home - contract
    • £11.00 - £11.20, per hour, + Shift allowance
    • randstad business support
    Overview Hourly Salary: £11.28Job Type: Temporary to Permanent Role: Shift Manager We have an exciting opportunity with a well established and thriving market research company based in Birmingham. If you are a capable and diligent shift/scheduler manager with experience managing high volume call centre shifts this could be the role for you!ResponsibilitiesTo proactively manage the scheduling and real-time management of headcount, available hours and work flow across all Call Centre projects. To monitor and report on real time productivity, performance and adherence to the resource plan. Deputise for the planning and resource manager when required to cover leave/absence. Responsibilities Monitor actual hours and headcount against forecasted plan and escalate discrepancies to the operational Management team to facilitate an understanding of any variances.Act as the prime contact for absence reporting and liaise with Team Managers to enable them to action in line with operational processes.Build proactive relationships with Team Managers to ensure they are managing shrinkage appropriately and processing starters and leavers in line with Operational processesEnsure all additional core hours are accurately recorded and included in the expected plan.Criteria Proven resource planning experience to optimize staffing levels as required in a Call Centre environment.Excellent planning and organizational skills with strong attention to detail.Ability to take ownership and work collaboratively with Call Centre peers and wider Research teams.Strong numerical and database skills.Strong communication skills both written and verbal.Please contact for more details Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Overview Hourly Salary: £11.28Job Type: Temporary to Permanent Role: Shift Manager We have an exciting opportunity with a well established and thriving market research company based in Birmingham. If you are a capable and diligent shift/scheduler manager with experience managing high volume call centre shifts this could be the role for you!ResponsibilitiesTo proactively manage the scheduling and real-time management of headcount, available hours and work flow across all Call Centre projects. To monitor and report on real time productivity, performance and adherence to the resource plan. Deputise for the planning and resource manager when required to cover leave/absence. Responsibilities Monitor actual hours and headcount against forecasted plan and escalate discrepancies to the operational Management team to facilitate an understanding of any variances.Act as the prime contact for absence reporting and liaise with Team Managers to enable them to action in line with operational processes.Build proactive relationships with Team Managers to ensure they are managing shrinkage appropriately and processing starters and leavers in line with Operational processesEnsure all additional core hours are accurately recorded and included in the expected plan.Criteria Proven resource planning experience to optimize staffing levels as required in a Call Centre environment.Excellent planning and organizational skills with strong attention to detail.Ability to take ownership and work collaboratively with Call Centre peers and wider Research teams.Strong numerical and database skills.Strong communication skills both written and verbal.Please contact for more details Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • temp to perm
    • £12.20 - £12.30 per hour
    • randstad business support
    OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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