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1 job found in Avonmouth, South West

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    • fishponds, south west
    • permanent
    • £22,000 - £25,000 per year
    • randstad business support
    An experienced Customer Service Associate is required for a very large manufacturing organisation in Fishponds. As the Customer Service Associate and representative for the company to their clients you will be responsible for:Maximise level of the Customer satisfaction by responding to Customer requests and queries in a professional and efficient manner Establish good working relationships with all internal departments to achieve maximum production efficiency and financial benefit for GPI To co-ordinate selected Customer account management, to include initial set up for customers' orders, receiving and reviewing customer forecasts and making order recommendation to customers Work closely with Sales Account Managers to update Sales forecast in the relevant system to ensure board reels are ordered to meet rolling customer requirements To process orders and provide timelines to customers to meet deadlines for new profiles/artwork projects; liaising with internal departments to ensure deadlines are met Ensuring accurate set up and timely release of production works orders to meet customer requirements; ensuring technical specifications and instructions are shown in departmental sections of work orders Prepare estimates; providing details of new profiles/designs for cost estimating Be confident and able to create accurate estimates for order set up for repeat orders Participate in regular review meetings, to include Customer Service Performance, Sales Review, Forecast Review and new projects/designs Provide data to customers as and when required e.g Delivery/Sales reports Update VOC Monthly reports for key account customers Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    An experienced Customer Service Associate is required for a very large manufacturing organisation in Fishponds. As the Customer Service Associate and representative for the company to their clients you will be responsible for:Maximise level of the Customer satisfaction by responding to Customer requests and queries in a professional and efficient manner Establish good working relationships with all internal departments to achieve maximum production efficiency and financial benefit for GPI To co-ordinate selected Customer account management, to include initial set up for customers' orders, receiving and reviewing customer forecasts and making order recommendation to customers Work closely with Sales Account Managers to update Sales forecast in the relevant system to ensure board reels are ordered to meet rolling customer requirements To process orders and provide timelines to customers to meet deadlines for new profiles/artwork projects; liaising with internal departments to ensure deadlines are met Ensuring accurate set up and timely release of production works orders to meet customer requirements; ensuring technical specifications and instructions are shown in departmental sections of work orders Prepare estimates; providing details of new profiles/designs for cost estimating Be confident and able to create accurate estimates for order set up for repeat orders Participate in regular review meetings, to include Customer Service Performance, Sales Review, Forecast Review and new projects/designs Provide data to customers as and when required e.g Delivery/Sales reports Update VOC Monthly reports for key account customers Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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