4 jobs found in cwmbran, wales

Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Job PurposeTo provide consultancy, advice and guidance on complex complaints to Strategic Directors, Heads of Service, Service Managers, and Cabinet Members as required; producing high quality, factual, concise information that is written in a clear and accessible manner and that seeks to deliver the best possible outcomes for residents. To assist in ensuring that you provide a customer sensitive and effective response to complaints and representations from the public which ensures the Council meets its statutory and regulatory obligations, in accordance with relevant legislation; including the development of service specific strategies and policies. To be responsible for working to meet conflicting priorities and deadlines, and meeting quality and performance standards. To support the promotion of the work of the Customer team across the organisation, with senior managers and Members in order to support the embedding of the policies and procedures within its remit across the day to day activities of the organisation. Job DutiesTo work as part of a team acting as the first point of contact with regards to comments, compliments, complaints and representations, managing the whole process from logging the issues and liaising with the services, residents and partner agencies, to ensuring any agreed solutions are implemented. Providing consistent advice, support, training, guidance and consultation to all staff, relevant agencies, external and internal organisations/stakeholders and the community at large as required concerning comments, compliments, complaints and representations. To work as part of a team to process the high volume of unplanned and often complex complaints that arise daily, ensuring they are correctly assessed, logged onto local and corporate systems, risk assessed and prioritised, researched or allocated to relevant managers, monitored until concluded and then responded to.To work directly with residents, service users, their family, carers advocate, representative or legal counsel, updating the complainant on progress with their case and ensuring their wishes are recorded and feed into any decision on how to progress the case and respond to the complaint.To work as part of a team to meet statutory and regulatory requirements by upholding Service Level Agreements in place to acknowledge, investigate and respond to concerns, and generating intelligence about complaints using qualitative and quantitative analysis to enable senior managers to identify potential trends, themes and causes of complaints, wherever possible.To work as part of a team ensuring effective performance monitoring and evaluation of action plans and other initiatives relating to the service team and to oversee the performance indicators detailed within these areas, collating and managing all the data needed for accurate monitoring of processes.Making effective use of the different management systems within the service area and Council wide, including the use of digital platforms and technology relevant to the service area. Maintain an up to date knowledge of relevant research and development advancements in area of expertise. To prepare and produce comprehensive, case specific letters and reports, in response to complaints, Ombudsman enquiries, and for a range of audiences including distressed service users and their families, Members, partner organisations and senior managers.To deputise in the absence of the Team Manager, and attend in support of, or as a representative of, the Service Manager at meetings, project groups and outside bodies relevant to the duties of the post.To support the development, co-ordination and administration of a Complaints forum to monitor service improvements arising from complaints, audits and peer reviews, sharing best practice and benchmarking information to create a culture of continuous improvement. To commission and oversee suitably qualified and endorsed Independent Investigators to undertake statutory Stage 2 investigations for social services complaints where appropriate.Essential SkillsEducated to degree level or have significant experience working in a similar customer services environment. ILM Level 5 Management Qualification or equivalent.Understanding the principles of excellent customer service.Extensive knowledge of the role specific legislation, statutory duties, codes and practices, health and safety and conditions of contracts.Knowledge of the role specific functions.Knowledge of Local Government service delivery.Good knowledge of all Microsoft Office packages especially ExcelSignificant experience of delivering complex services to the public.Experience in managing a proactive and responsive service.Experience of adherence to legislation and health and safety.Experience of working in a setting similar to Local Government and advising Members, external agencies and Officers on complex issues.Experience of working with vulnerable adults and young peopleIf you feel you are right for the role apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in both French and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

About Our ClientThis unique and interesting opportunity for a Community Safety Warden is available until the end of March 2021, possibly longer.You will be working for a well respected organisation based in Newport - you will need to have access to your own vehicle for this role as it is field based.Job Responsibilities:In this role, you will be responsible for ensuring that safety measures are being met in public spaces when it comes to social distancing and indeed anything else that may affect the safety or any given environment.You will be responsible for challenging individuals who are not conforming to restrictions and informing the police of issues that have arisen and also issuing fixed penalty notices.Preferred Skills:We are looking for someone who has excellent administration skills, and a proven track record in working with the public.Personal Attributes:Our chosen candidate will have a good level of confidence and be unflappable when it comes to interacting with the public.Associated Benefits:You will benefit from a competitive hourly rate paid on a weekly basis, full time working hours and working within a fantastic team.Please click APPLY NOW for further details.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.