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      • wellingborough, mid
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • brighton, southern
      • full-time
      • Acapella Recruitment
      Customer Success RepresentativeBased: Brighton, Flexible£25,000 - £35,000 per annumOur client is looking for a candidate to join their dynamic customer success team, to provide ongoing support to their customers, building & strengthening existing relationships through the provision of exemplary customer service. Customer Success representatives are the bridge between sales and customer success. This role will provide support for transitioning prospects into active users, often acting as a go-between with other departments within ther business unit, such as data-ops, channel sales managers and product management.What you do as a Customer Success Representative•Assessing and assisting with responses to customer data enquires. Tasks will include: validating/verifying the data in GIS; producing maps to support their response; providing a primary response to customers on the results of the data query, and; developing and manging a query/response log;•Compiling sample datasets or online/ API system (FloodScore) trials for any prospective customer and assisting with data tests on their extensive product range, covering different territories and datasets;•Liaising with customers regarding the technical details of sample datasets (formats, specifications, etc.) and data transition at the point of a new sale, and during update cycles;•Providing high-level technical support to customers;•Review customer complaints and concerns and seek to improve the customer experience through ongoing customer satisfaction surveys.Where you will workThe organisation is connecting the digital with the physical world at an ever-faster pace. In collaboration with their clients and partners, they use the latest digital technologies to translate data into insights and prospects. In this way they structurally support their clients in taking the next step in the continuous optimization and sustainability of their business operations. Their motto, also in the inevitable Digital Transformation: "Enhance Society Together!"As part of the Customer Success team within the Business Unit Software, you will provide a high level of customer support and onboarding experience to their customers. The Customer Success team consists of both support and consultant expertise so you will be working with a diverse and experienced team. You will interface with the customer and internally, with the commercial and technical teams to ensure smooth onboarding, delivery and support.What you bringIdeally you will have experience in either a customer support or GIS/data role. They are looking for someone that can bring:•Preferably Proven work experience in a Customer Success or similar role (Technical/Customer Support, GIS analyst) •Experience working with brand image and promoting value through customer experience•Ambition to develop ability to communicate and foster positive business relationships•Technical skills required, as they relate to the use of the product or service •Accountability and personal organization are essential•A background in GIS, data management, data analysis, geography, environmental science beneficialWhat they offer youOne of the best things about joining the company is their rewards package. They appreciate the people who work with them and you can expect to receive:•Competitive annual salary dependent on qualifications and experience•Contributory pension scheme•Medical & Dental Healthcare Plans (Subject to eligibility)•Discretionary Profit-Related Payment Scheme•Starting on 25 days annual leave plus bank holidays which increases with length of service•Discounted Gym membership•Cycle to work schemesThey aim to become one of the most inspiring companies to work for and to achieve this ambition, they need the best talent to come and work for them. They look for candidates with the right skills and values to join them and selection is based on a fair and equal process. They’re proud to be committed to equal opportunities and welcome applications from all backgrounds.Are you their new colleague?They would like to meet you! Click on the apply button and upload your resume and motivation letter. After receiving your application, the client will contact you as soon as possible. The application process then consists of two interviews and possibly an assessment.*PLEASE NOTE – by applying to this position, you agree for your CV and cover letter to be submitted to our client, who shall contact you directly, should your application make their ; You also agree to our Privacy Policy:
      • cardiff, wa
      • full-time
      • RecruitmentRevolution.com
      ** BEST PLACE TO WORK ALERT** Are you ready to make 2022 the year you launched or changed your career with a brand that'll help you grow and scale your career as fast as our own UK growth?** Are you looking for a brand that hires on aptitude and potential vs focussing on CV formatting and what you haven't done?This is an IDEAL ENTRY into a sales role for driven individuals with a background in either sales, customer service, retail, hospitality, call centre, recruitment or even a recent Graduate – the important thing for us is you “love” people and conversation! If this sounds like the kind of organisation you'd prosper in, read on….Role Info:Customer Service / Sales Development Representative / SDR – Junior / Graduate / Role Change Kick-StartBristol Based / 2 Days Home-Working After Training£23,000 Basic (£29,000 OTE)Plus Full Benefits Package & Relocation Bonus AvailableFull Training & ProgressionProduct: 'Unicorn' Cloud Technology Marketplace platform– Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.Right, let’s do this…You don't become a $500 million market innovator by churning the same c**p as everyone else so we're going to do this a little differently. You could be reading this from anyone in the UK and may have picked up that we have our UK HQ in Bristol (where you would need to be – and we could help you get there).You'll of course enjoy hybrid working but Bristol would be your base for most of the week where you will experience the truly amazing culture we’re building. Our down-town Bristol HQ is currently tracking at 5/5 on Glassdoor. let's kick this off with…10 Reasons to Consider Moving to Bristol* (Relocation support offered)+ Energetic & mega creative city has received widespread recognition for its many virtues+ UK’s only European Green Capital+ Best place to live outside of London for the under-26s+ Britain’s happiest city+ It’s the UK’s kindest city+ It's a retail paradise+ World-class destination for arts and culture+ It’s a city with a fascinating heritage to explore+ Seriously stunning scenery+ You can enjoy the beach and the countrysideAnd now…10 Reasons to Launch & Supercharge your Career with us:+ We hire on aptitude and grit – not on grades, where you studied, or what you haven't done+ We're listed on the Inc 500 – there’s job security here!+ We're scaling like crazy – we're now at 100+ heads in UK since we landed here in Jan ‘21+ Proudly winning multiple awards including Best Places to Work 2021 and Women in IT UK Awards 2021+ You'll be surrounded by passionate, supportive people to help you learn and grow+ We hate ‘egos’ – we celebrate each others’ success+ We actually want you to have fun and love your job+ You can scale fast through the business with no barriers+ We operate like a innovative start-up feel organisation+ We champion creativity and fresh ideas. You will be valuedoh… and+ Work from Home Monday and FridayOk, that's 11 and we could go on. but hopefully you're intrigued.You’ll be ideal for us if + Know you want a career in sales but have less than a year's sales experience+ Are proficient with social media (LinkedIn, Twitter, Facebook, Google+)+ Have a strong ability to work independently while supporting a team+ Have the energy and drive to achieve volume phone calls daily+ Can maintain high motivation and a great attitude+ Can communicate clearly and effectively via email and telephone+ Have either a University Degree OR previous commercial selling experience (and yes McDonalds and Costa Coffee count here!)+ Are coachable and willing to learnWe’re not going to include a long list of job tasks, responsibilities & KPIs: let’s take this one step at a time.If this opportunity is of interest we’d invite you to apply and then have a discovery call with our incredible Talent Partner, Lucy, who can share her own experiences having joined us this year.Lastly… What you get in return…+ Annual base Salary of £23,000+ PLUS on target commission of £29,000+ 25 days holiday (plus bank holidays)+ Hybrid Office/Home flexible+ Dedicated time for training and personal development+ Tech set-up to support great remote and in-office working+ Private healthcare+ Dental Plan+ Life Assurance+ Income Protection+ Workplace pension scheme+ Cycle to Work Scheme+ Regular company and team socials+ Share Options after qualifying period+ Buzzy City Centre Office within a 5 minute walk of Temple Meads Station+ **Coming soon** – Amazing new offices at The Distillery+ Regular social and community events+ Safe and committed to staying Covid-19 secure+ Naturally light offices for well being at work+ Dedicated desks with laptop dock and two monitors and breakout areas+ Future opportunities to meet and work with your colleagues in the US or EuropeWe look forward to hearing from you!Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
      • wembley, london
      • full-time
      • Get Staffed Online Recruitment
      Customer Service AdvisorLocation: Wembley, LondonContract: Full time, permanentSalary: £22,000 - £24,000 per annumResponsibility:The Customer Service Advisor will report to the Customer Service Manager and work within the Customer Service team. The role also involves working closely with Regional Sales Teams, Technical Team and Accounts, interacting and coordinating activities with them to ensure an excellent service to our Customers.Principle responsibilities:Providing exemplary customer service to all customers/clientsDealing with a variety of enquiries via email, telephone and faxManage and investigate any problem related to debit notes and missed deliveries. Challenging debit notes where needed and resolving queries on theseInput/process sales orders, responding to customers enquiries to ensure smooth timely order processing for the specific same day/next day service level, which includes sorting, routing and progressing orders receivedAchieve a high product/process understanding to ensure the efficient routing of enquiriesMonitoring customer accounts at the time of order and liaising with despatch and accounts to ensure there are no processing delaysEnsure customers pricing details are up-to-date in the systemFiling and admin activitiesTaking ownership of the urgent requirements and enquiriesLiaising directly with the necessary departments to ensure a coordinated and timely response to all CustomersCommunicating accurate information to all parties and the end CustomerKeeping pace with a fast moving and at times demanding environmentWorking alongside the external sales team, internal customer service team and customer chainSkills Profile:The Customer Service Advisor must;Be motivated, enjoy responsibility, have high energy levels, be determined and committed and have a natural tendency to be in the front lineCommunicate effectively and efficiently between multiple parties and be capable of building and maintaining working relationshipsBe skilled at managing customer related inquiries and be able to communicate accurately and confidently. An excellent telephone manner is essential as is a flair for diplomacyBe responsible, with a natural sense of ownership and striving to work with the highest level of accuracyExcellent telephone manner and a professional approachAbility to work well within teams and confident communicating at all levelsExperienced with Microsoft OfficeAbility to identify and manage data from different sources in all electronic formatsConfident with a variety of different B2B customer typesPrevious experience working with ACT!, Syspro and SalesForce would be an advantagePrevious experience working with Customs, would be beneficialINDJOB
      • crawley, southern
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • hampshire, london
      • full-time
      • Ashdown Group Limited
      An exciting opportunity has arisen for an Application Support Analyst to join a team of dedicated professionals, delivering quality technology solutions to improve clinical reporting and patient care with their suite of software products. As the Application Support Analyst/IT Support Analyst, you will be providing application support, implementation support and providing continuing assistance and expertise to the large installed base of users in their client base. Key responsibilities include providing 1st and 2nd line telephone support to customers, troubleshooting, and solving technical issues, monitor and updating activities in the CRM system, site visits to install new software systems and connecting software to various hardware devises. The ideal candidate will have an IT background from a technical standpoint through experience gained working in a similar role and enjoy building relationships with stakeholders. An understanding of TCP/IP, Windows Active Directory, Networking with some SQL knowledge would be advantageous. MCSE certification is highly desirable. The salary on offer for this role is up to £30,000 per annum. Please note the organisation offers flexible working + great benefits.
      • loughborough, mid
      • full-time
      • Lighthouse (UK) Ltd
      Job Title – Sales and Customer Support Location: Loughborough Salary: £18,000 + On Target Commission £4,000 Per Year + Company Bonus Working hours are: Monday-Friday. Holiday: 18 Days + Christmas Shutdown + 4 Additional Bonus Days Available + Bank Holidays Company: Lighthouse (UK) Ltd Job Type: Permanent, Full time Job Description: Lighthouse (UK) Ltd manufactures label and sign printing solutions and supplies over two thirds of the FTSE 100 companies. We also have distributors across Europe.We are looking for an honest, professional, motivated person to fill a full-time position we have in our Sales & Customer Support Department. The main duties include: Outbound Business to Business phone calls onlyMaking outbound calls to our customer baseBooking appointments for the sales teamUpdating and maintaining records in our databasesEncouraging customers to take up warranties and machine/software upgrades Undertaking general office duties The essential qualities we are looking for include: Good standard of grammar/spellingExcellent organisational and time management skillsWillingness to learn Applicants do not need to have any prior experience in Sales and/or Customer Support, as training will be provided, including: Technical SupportSalesMarketingRole TrainingExhibitionsIT & Computer TrainingPhone Training If you are looking for an exciting opportunity and your skills match the above, then please apply. For our privacy policy regarding recruitment and how we treat your details, please feel free to contact us in advance.
      • kingston, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • rugby, mid
      • full-time
      • The SmartList
      National World / The SmartList are advertising on behalf of an external client.Housing Support Assistant Supported Living service35 hours per week, Monday to FridayYou may need to work evenings and weekends with noticeAnnual salary £20,778From 10 November 2021 up to and including 30 September 2022 we will also be offering a Joining Bonus of £500 to any newly recruited permanent employees who apply for a post with New Directions and join the ; This will be payable in two instalments, £250 when they join and £250 when they pass their probation period, provided they have not been issued any letters of concern at that point or have any live formal written warnings on their file.Do you want a career in Housing?New Directions Rugby is a charity, supporting people in the local area. We specialise in providing services for people aged from sixteen years through to end of life. We support people with learning disabilities, ASD, mental health needs, amongst other additional needs. We have residential care homes, supported living accommodation, day opportunities and respite.We are looking for an enthusiastic person to join the Housing Department.No previous experience necessary, the chance for a rewarding career and the opportunity to gain at least Level 3 in Housing Practice with the Chartered Institute of Housing.You will receive support and guidance within your role to gain the knowledge of how the benefits system works, overseeing New Directions properties and supporting tenants to gain skills and independence to enable them to live in their own homes.THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A FULL ENHANCED DBS CHECK AND REQUIRED TO SUBSCRIBE TO THE DBS UPDATE SERVICE, THE COSTS OF WHICH WILL BE REIMBURSED ON SUCCESSFUL COMPLETION OF THE 6 MONTH PROBATION PERIOD. THERE IS ALSO THE REQUIREMENT TO REVIEW THE UPDATE SERVICE SUBSCRIPTION ANNUALLY, WHICH IS REFUNDED UPON PROOF OF PAYMENT. IT IS A CONDITION OF EMPLOYMENT TO KEEP THIS SUBSCRIPTION UP TO ;​​​​​​​Our reference: MTC001Vacancy: Housing Support AssistantLocation: RugbySalary: Annual salary £20,778Hours: 35 hours per week, Monday to Friday
      • four marks, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • truro, sw
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • crawley, southern
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • cambridge, angl
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • tyne, tt
      • full-time
      • Ashdown Group Limited
      A well-established corporation is looking for a personable, articulate, and analytical individual to join its sizeable team as an Applications Support Analyst, based in Washington, County Durham. There is free on-site parking and is easily commutable from Newcastle and Sunderland.In this role you will be responsible for maintaining, developing, and deploying technology systems and solutions whilst also maintaining electronic records and delivering development projects.You will be a methodical problem solver and self-starter with the ability to prioritise and resolve IT tasks and incidents. You will have a good understanding of data, databases and query languages (experience with SQL would be highly advantageous).In order to be suitable for this position you will have proven experience of providing support for and improving business systems. Alongside this you will have experience with supporting Windows, networking (hardware) and hold a basic understanding of virtualisation, and backup methods. An appetite for programming (VB, VBA, XML) and an understanding of basic automation, testing and debugging would also be advantageous to your ;This is an outstanding opportunity for an Applications Support Analyst to join a business that invests heavily in its staff and offers a clearly defined career path.
      • sunbury on thames, hc
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • kettering, mid
      • full-time
      • Premier Technical
      Graduate Technical Support Engineer (s)Corby / Kettering / Market Harborough£24,750 increasing to £29,400 after training + exceptional benefitsOur client is recognized as one of the UK's market leaders in the area of automated materials handling system solutions, and as a result of continued success and an ongoing programme of strategic growth for 2022, they are now looking to recruit two articulate and enthusiastic Graduate Technical Support Engineer trainees to complement their existing professional team. Based in a prestigious office environment easily commutable from Corby and Kettering and initially working on a 9-5 Monday to Friday basis during training before transferring across to the full rota shift pattern (and increase in salary) on 6am - 2pm, 2pm to 10pm and 10pm to 6am rotating and 6pm to 6am Saturdays and Sundays (once a month), the successful Graduate Technical Support Engineer candidates will be trained in providing assistance on a range of live issues and provide extensive internal and external customer support to ensure that contractual maintenance and service obligations are maintained. As a Graduate Technical Support Engineer you will be provided with all of the necessary technical training required to allow you to provide support with a range of customer issues and escalate any matters that are unable to be resolved through normal channels, liaising extensively with customers and engineers in the field to ensure a seamless and consistently high-quality service level is maintained at all times. In an environment committed to the highest levels of healthy and safety and customer satisfaction, candidates will realistically be qualified to degree level or equivalent in a relevant engineering or computing discipline and hold a full clean UK driving licence, as occasional trips to customer sites may be required. You will demonstrate exceptional communication skills at all levels and comfortable in working both autonomously and as part of a team. Contract the Graduate Team at Premier Technical Recruitment on or email your cv in confidence to for further details.
      • poole, sw
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • stockport, nw
      • full-time
      • New Horizon Stockport
      We are looking for an experienced Children's Residential Support Worker to join the well established team at our home in Heaton Moor. Ideally you will have experience of similar settings and have achieved your CACHE Level 3/Level 4 Diploma in Children and Young People.About FerndeneWe provide a caring, stable and nurturing home, in an informal atmosphere, catering for the needs of children and young people. We can also accommodate young people with learning difficulties and special needs. In consultation with local authorities we provide short and medium to long-term residential care.We will consider requests for planned and emergency admission of children and young people of either gender aged 7-17, and we are registered to accommodate two young people at any given time.It is our aim to create an atmosphere within which the individual can feel safe to express themselves, find adults they feel able to approach and those that will accept them unreservedly as individuals in their own right. As part of a wider strategy, active attempts are made to rescue the better aspect of the individual’s behaviour, to restart the natural process of growth and development, and equip them with the necessary skills to go on to be productive members of society.Ferndene’s SpecialismFerndene is a small two bedded home catering for young people who have experienced abuse within the family home, ineffective parenting or neglect and subsequently display negative and unsafe behaviours.Ferndene specialises in re-introducing education to our young people who may have experienced big gaps in their education and have created blocks in their development. Utilising a combination of in-house tutoring, one to one staff support, therapeutic interventions and our positive relationships with local education provision, we successfully support and enable our young people to re-access and re-invest in their education.Ferndene provides consistent and predictable boundaries and age appropriate routines which are consistent with the framework of positive parenting and support their families/ foster carers to maintain this structure upon transitioning to their care.The aforementioned objectives are underpinned by good childcare and a professional and committed delivery of service. The staff team at Ferndene has a firm belief in the human capacity for change, and the need to work with an unconditional positive regard for children. Respect for the dignity of the individual in additional to a non-judgmental philosophy, provides an important foundation.About The CompanyNew Horizons was established almost 25 years ago with the intention to “Build Brighter Futures”, over the years we have organically grown and now have five children’s homes over Stockport and Greater ;We have built a reputation as a leading provider of residential childcare, and aim to provide long term, stable and secure placements to young people who have known chaotic childhoods, multiple placement breakdowns or may have come from failed foster care or adoption placements.We are now a “preferred provider” with most Local Authorities across the UK, and regularly receive upwards of 600 referrals a month from Local Authorities wishing to place young people with us. This hard work has also been recognised and celebrated by Ofsted, placing authorities, the young peoples families and other external agencies.About the roleThrough ongoing development and training we ensure our people are well prepared for their jobs and given every opportunity to extend their skills. We offer accredited training programmes including Diplomas and NVQs, supplemented by ongoing learning opportunities, to keep our people up to date with the latest guidelines and best practice.Benefits: Up to 33 days of annual leave(enhanced from 28)Access to PerkboxCasual dressCompany eventsStore discountsWellness programmesA rewarding career in Children ServicesMaking a real difference in young people's lives and improving outcomes for young peopleTop rates of payPeoples Pension schemeOngoing support in advancing your career.Great discounts on gym membership, cinema tickets, driving lessons, holidays, family days out, restaurants and high street shopping.
      • orpington, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • worcester, mid
      • full-time
      • Professional Services
      Have you been working in a customer service environment such as retail or hospitality and now want to work in an office based role? Do you want the opportunity to work for a company that put their employees' happiness and well being at the front of their focus? Can you see yourself being a team leader, a project manager or a training specialist in a few years thanks to career progression opportunities?If you've answered yes to the above - I'd love to have a chat with you. This Worcester based business are looking for multiple customer service agents to join their rapidly expanding team on a permanent basis thanks to internal projects. If you're looking for an office based customer service position within a company that truly believe in YOU, apply today.Benefits of this Customer Service Agent position:•Competitive salary with performance based bonuses available•Progression opportunities to team leader level, project management and more•Opportunity to attend events such as Silverstone, Prescott Hill Climb FOR FREE (PAID overtime available for these days!)•Friendly, sociable team with supportive management style•FREE Parking availableDaily duties of a Customer Service Agent:•Working on insurance policies for classic cars all over the UK•Converting warm leads into sales via telephone and face-to-face consultations•General administrative duties such as answering phone calls, emails etc•Providing excellent customer service •Client interaction at every step of the customer journeyRequirements for this Customer Service Agent role:•An interest in classic cars preferable but not essential •Friendly, outgoing personality happy to talk to people face to face and over the phone•A passion to progress in your career•A good level of education and the ability to pass a first stage assessmentIf you've been waiting for your "big break" into the world of office work, this could be it! I'd love to have a chat with you!If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you.•Hooray is acting as an agency on behalf of the client for this position.•Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.•DO YOU KNOW SOMEONE THAT WOULD BE A GREAT CUSTOMER SERVICE AGENT? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
      • atherstone, mid
      • part-time
      • Aldi
      ContractType: Fixed TermWorking closely with your Customer Service Manager, you'll make sure that the development of the department never stops to ensure we always give the best customer experience ;Managing Customer Service projects and processes, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability whilst striving for continuous ;As project management roles go, you’ll recommend any changes to the way we do things and manage the implementation of these from start to finish. You’ll also act as a valuable link between our Customer Service department and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. Which means it's even more important to keep our customers happy and coming back to those stores.Customer Interaction Project AnalystAn opportunity has become available on a 23-month fixed term contract in the Customer Interaction (CI) National Business Coordination and Deployment Team. This is a great opportunity to play a part in shaping the future CI Department and its ways of working. You will gain valuable experience working on a global transformation project and become a real expert at the end of it. You will form relationships with GB/IE colleagues across all domains and also across the Aldi global network of countries. If you’re always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!Your New RoleThis role will support the roll out of the new Customer Interaction solutions ensuring they are fit for purpose and the GB/IE business is ready to fully utilise them. They will form part of the newly created GB/IE AHEAD Country Deployment department. As the department and as the AHEAD programme evolves so will the role. As such, the role will require a proactive approach and a high level of multi-tasking and resilience. The role will cover National Business Coordination (NBC) Team and Deployment:• Support change management activities through expertise of current business as usual process • Provides specialist CI subject matter support to the wider GB/IE cross-domain deployment team • Data ownership to ensure data cleansing and cutover needs are identified, planned and delivered • User Acceptance Testing (UAT) planning and execution management• Localisation of end user training materials tailored to the GB/IE implementation• Planning and delivery of end user training• Business cutover planning• Reporting of risks, issues and business readiness status • Identification and management of cross domain risks through the organisation of and co-operation between stakeholder groups including third parties• Identifies and communicates project information necessary for senior management decision making• Creation and maintenance of Sub-Team CI Deployment project plans including alignment with overall CI Deployment project plan, national and cross domain deployment plans as well as third parties• Creates rollout plans in conjunction with test regions and third parties as required• May be given responsibility to assign tasks to other selected members of the team and supervise their delivery with prior agreement of the AHEAD CI Deployment Manager• Leadership of a cross functional area ( Overall CI Deployment Plan / Communication/ Training/ User Acceptance Test/ Data Ownership/ Status Reporting) • Manage third party suppliers where requiredAbout You• GCSE’s and extensive professional work experience• Proven experience working within digital marketing • Experience with the Adobe Marketing Stack, specifically Campaign, Target and Audience Manager.• Proven experience of managing a change whilst BAU activity is ongoing• Ability to proactively work towards challenging deadlines through multitasking and resilience• Ability to manage and build relationships with internal stakeholders at all levels as well as third parties • Role will be based at the Atherstone head office. Occasional travel will be requested however, the role does not require regular/ frequent overseas travelWhat You’ll Get In Return• Salary starting from £42,435 rising to £46,580 per annum• 5-day/40-hour week, working Monday - Friday with the opportunity of 2 days a week remote working• 25 days annual leave plus Bank Holidays• In office flexi-time• Company pension after 4 years• Private employee medical insurance after 4 years• Company sick pay scheme.• Company maternity, paternity and adoption leave pay after 2 years.• Long service rewards.• Aldi Perks - Bike to work scheme, discounted gym membership, shopping and travel disco
      • pill, sw
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • patcham, southern
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • newport, wa
      • full-time
      • Candidate Source Ltd
      We are looking for someone with a passion for customer service.The role of Customer Service Advisor will be working in a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls from existing customers and preforming administrative activities. Please note you will not be making any cold calls or required to cross or up sell any products at any time. Candidates will be required to work 40 hrs per week Monday to Friday 9 – 6, with every other Saturday working 9am – 1pm. This is a great opportunity to expand your knowledge of the financial services sector, and further your customer services experience with the possibility of further progression, within a welcoming team. Equipment and full training will be provided. As a Customer Service Advisor, you will: Manage inbound calls from customers to discuss any question or queries they may have relating to their account.Spotting potential complex queries / complaints and handing off to other members of the team.Provide a clear and efficient response within company guidelines and always putting the customer first.Cheeking emails and a live web chat. However, the majority of the time will be phone-based interactions.Updating the client database with all key information required from the call.Working to client and regulatory policies and procedures at all times.Handling up to calls a day. To be a successful Customer Service Advisor you will have the following skills and experience: Excellent communication skills, to include fluent English both written and verbal.Numerate, analytical with excellent IT systems orientation.Strong ability with Word and Excel.Extremely professional, well presented and motivated with a strong work ethic.Flexible and dedicated with the desire to succeed at all costs.This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some customer service experience.Must be able to travel to Cardiff for this role.Required to complete a Criminal Records Bureau check for this project.Required to undertake a full credit check report. If this sounds like the Customer Service Advisor role for you, click apply now.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      • bath, sw
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • shrewsbury, mid
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • southampton, southern
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • bedfordshire, london
      • full-time
      • Ashdown Group Limited
      A Cloud-first IT support and technology services provider has an exciting opportunity for a 2nd Line Support Analyst to join their experienced team in their Head Office based in Bedfordshire.The successful candidate will be required to work from the office five days per week and therefore must possess a driving license and have access to their own car.You must have excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales. You will often provide remote support, and act as an escalation point for the 1st line Service Desk, researching and resolving more complex or time-consuming issues; however, you will know when an incident you are working on needs further escalation. You will liaise and collaborate with other service providers, as well as third-party suppliers, to understand multi-faceted IT ;The ideal candidate will have previous MSP experience as well as knowledge of supporting: Windows 7 and Windows 10 Desktop, Active Directory, EPOS, handheld, MS Surface Pro, Exchange\Office 365, WAN\LAN network troubleshooting, basic Windows Server 2008 R and Managed Build support.The successful candidate will work on a 7 - 7 shift pattern and on occasion, you will be required to work out of customer sites whereby all travel expenses will be reimbursed. The candidate will also be required to assist in the preparation and dispatch of IT equipment. You will receive a great benefits package including company bonus and pension scheme, and 25 days holiday plus bank holidays off, which increases with service. The company also offers supported career development training.
      • milton keynes village, hc
      • full-time
      • 360 Resourcing Solutions
      We are currently looking for a Call Centre Advisor to join our team in Milton Keynes. You will join us on a full-time, permanent basis and in return, you will receive a competitive rate of £24,500 per annum, plus great benefits and progression opportunities with immediate start dates available.,As well as a competitive salary, a fast-paced, fun working environment and amazing progression opportunities across the business, this role comes with the following benefits;29 days holiday, including bank holidays (with the option to buy/sell up to 5 days)Peoples pension schemeLimited free on-site parkingOn-site canteenMedicash plan (on completion of 6 months service)Cycle to work scheme (on completion of 6 months service)Free tea and coffeeAbout the Call Centre Advisor role:As our Call Centre Advisor, your main responsibilities will be as follows:Taking inbound calls to assist customers with their queriesProviding excellent customer service at all timesBuilding and maintaining friendly and professional relationships with customersProcessing debit card paymentsComplaint handling, including resolving and logging of complaints as well as escalating to the appropriate teams where necessaryKeeping up to date with policy changes through the use of internal systems and trainingRaising potential problems with management and the appropriate teamsWorking with other internal teams to provide a streamlined experience for customersUpholding the company reputation at all timesOur ideal Call Centre Advisor will have:A minimum of 6 months previous experience within a customer-facing roleExcellent listening skillsPolite and clear verbal communication skillsGood IT and Computer skillsAn enthusiastic work ethicThe ability to work as part of a teamA positive approach to the working environmentThe ability to adapt to different situationsGood time managementHours of work: 40 hours per week between 8am & 8pm, Monday – Sunday on a rotation basis.If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Customer Service RepresentativeAll successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Hugh Stirling Limited is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK.Due to expanding business, Hugh Stirling Limited are seeking a passionate Helpdesk Administrators apprentice to join their team in Glasgow.You will be based within the Helpdesk team to assist in providing clients with a high standard call out service and provide administrative assistance to our Contract Managers. The role offers you the opportunity to develop skills and knowledge that will enable you to deliver excellent service and an outstanding customer experience whilst working towards your Digital Applications Level 6 Qualification. If you want to be part of a growing and reputable business, don't hesitate, apply now! Interested? Apply Today!Key Responsibilities:our key responsibilities are detailed below, however Hugh Stirling Limited may require additional responsibilities to be absorbed within reason to meet business demands. Ensuring clients receive requested products and services in a timely fashion;Ensure customer service is timely and accurate;Contribute to improving customer support by actively responding to queries and handling complaints;To carry out all reasonable tasks that may be requested from time to time by the client or Hugh Stirling Limited management;To uphold and promote the good name of Hugh Stirling Limited at all times.Data processingTo be able to monitor and record the response of Hugh Stirling Limited technicians to Helpdesk requests and to ensure customer satisfaction with the service;Required Skills:Be able to receive and action direct telephone, email requests for service in accordance with the Helpdesk procedures;Good interpersonal skills answering calls in a professional and personable manner;Customer service experience;A problem-solving attitude;Proficient in the use of IT platforms, Outlook, Word, Excel;Suitable and appropriate level of experience to understand written instructions and be numerically competent for the role;Promoting the highest standards of personal appearance and friendliness;Excellent communication, time management and organisational skills;To be able to monitor and record the response Hugh Stirling Limited Helpdesk requests and to ensure customer satisfaction with the service;Flexibility and adaptability to changing workloads;Additional Information:Salary - £12,480 per annum8AM - 5PM, Monday - Friday Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
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