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      • manchester, nw
      • full-time
      • Ascot Services UK Ltd
      Job Title: Helpdesk AdministratorLocation: ManchesterSalary: Competitive DOEJob Type: Permanent, Full TimeThe Company:Ascot Services provides market leading solutions across a number of disciplines that includes; facilities management, construction services, engineering services, planned preventative maintenance and environmental solutions, all with 24/7 dedicated client support.The Position:As part of the Helpdesk team, your role will be to provide exceptional customer service and support to clients of Ascot Services. The Helpdesk comprises front line staff who provide 24/7 support and are the first point of contact for many stakeholders.In addition to providing excellent customer service and timely responses to queries, the role requires efficient management of related documentation and accurate data collection in order to deliver cost effective service solutions within agreed service levels (SLAs).Key Responsibilities:Receive and log calls and emails from clients, engineers, sub-contractors and suppliersEnsure all calls and emails are logged and processed efficiently on the Ascot Service Desk in line with Key Process KP23Effectively manage work instructions received via the Service DeskAcknowledge receipt of work instructions utilising the agreed Service Desk templatesDetermine appropriate engineering resources required and allocate work requests accordinglyCheck approval status for all sub-contractor resource prior to any work instruction and PO being raisedRequest RAMS where appropriate ensuring they are uploaded on to the Service Desk when received.Liaise with clients to book the attending engineering resource on siteContact sub-contractors and suppliers for updates on works or requesting quotationsOrder parts and materials within appropriate approved spending limits and via Ascot approved suppliersCommunicate with clients on estimated work commencement dates, and keep them updated so that they are fully briefed as to when work will be carried out and reasons for changes to planned timescales when appropriateAdd timely, accurate, clear and concise progress updates on the Service DeskTrack progress of jobs against pre-determined SLAs including maximum allowable response and rectification times, proactively action works that are approaching breach of agreed service levels and escalate as appropriateEnsure the Ascot Services accounts system (SAGE) is accurately updated in accordance with agreed proceduresClose works down on the Service Desk, ensuring all fields are completed in accordance with agreed procedure and status reflected in SAGEPerform on-call duties in accordance with agreed rotasMaintain an effective working relationship with all members of operations to ensure that there is effective co-ordination of all work instructionsThe Candidate:Integrity - honest, open, ethical, and fair so our people trust us to adhere to our wordTeamwork - build strong teams that have a shared goal and rally around the mission and vision of the organizationOutstanding collaboration to deliver on key business objectivesExpert at what you do with relevant industry experience and in-depth knowledge of the marketDelivery of outstanding results in a safe, compliant and ethical wayProblem solving - continual improvement through innovationEmotional Intelligence - be aware of, control, and express one's emotions in a positive constructive wayAbility to manage complexity at paceStrong relationship and stakeholder management skillsStrong financial acumenAdditional Information:Covering a variety of shifts and an on call rota with the rest of the team - (07:00-15:00/08:00-16:00/09:00-17:00/10:00-18:00/11:00-19:00)Benefits:Work from home on early and late shiftFree on-site parkingAttractive benefits package24 days annual leave plus bank holidaysNEST pension
      • manchester, nw
      • part-time
      • Jet2.com
      We are always looking for great people to join our award-winning team of ;Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - Customer Helper – Passenger Services Agent at Manchester Airport Our Customer Helper - Passenger Service Agent is one of the key roles within the team – they are the first impression of our brand and provide a warm and friendly welcome to all ;and Jet2holidays ; The role is also responsible for the check in process and ensuring the customers successfully board their flight and start their exciting Jet2journey. We love people with a natural warmth and personality who can help us to Create Memories for all of our ;What Do We Need You to Do?Represent our brand at all times with a friendly, professional approach and make every customer feel like a VIP.Welcome our customers as they arrive to our check in area and help them with any queries.Check-in customers for their flights, issue boarding passes, check passports/documents and follow the necessary safety and security procedures.Assisting at the boarding gates and working with colleagues from our team such as Dispatchers, Cabin Crew and Flight Deck colleagues to make sure our flights depart on time.Be passionate about working as a team and have outstanding verbal and written communication and teamwork values.Making sure our customers have a smooth and safe journey through the airport and welcome them back from their holiday.What Can We Offer You?We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -£ per hour (effective 1st April) + shift allowance for unsociable hoursFree Car ParkingFree UniformContributory pension scheme34 days holiday entitlement per annum (pro rata dependent upon contracted hours)3 x Salary Life AssuranceGenerous Discretionary Profit Share SchemeShare Save schemeCycle to Work SchemeBuy and Sell of Annual LeaveCareer progression opportunitiesAccess to Mental Health First AidersEmployee Assistance Programme including professional counsellingAnnual pay reviewColleague discounts on Jet2holidays and holidays and flightsRecommend a Friend scheme (£250 for successful referrals)Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyleOur Permanent Seasonal Contracts have a short break in between our busy Winter and Summer seasons. You can choose a contract with hours of hours per week. This is a rostered role that requires shifts so flexibility will be required, however, we do have many options available.As this role is based in an airport, it is a requirement that all successful applicants must be able to provide a full 5-year employment/education and address history, a satisfactory criminal record check and a valid photo ID. Take that first step on your Jet2journey and apply to join our Red Team today and you could soon be part of our great team delivering an award-winning friendly service
      • manchester, nw
      • full-time
      • Coburg Banks Limited
      A leading global provider of integrated legal and business services is currently recruiting for a 1st Line Service Desk Analyst. If you can demonstrate a passion for IT, ideally having worked in a support capacity within a fast-paced service desk environment, then you could be perfect and we'd love to see your CV.Offering a salary of up to £24,000 plus a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. Standard benefits (medical insurance, life insurance, pension and 25 days annual leave), plus flexible benefits including season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, as well as a buy as you earn share scheme. This is a fantastic opportunity to join a leading international law firm in a permanent full-time role. You would work from home or the Manchester office, or a combination of the two, as part of the company's hybrid working model.---The RoleAs 1st Line Service Desk Analyst you would be responsible for assisting all the firm's people with their questions about any of the firm's software and computing platforms in a positive and enthusiastic, professional and courteous manner. You will take full ownership of issues and always be willing to find answers to all questions, logging all requests received with a high level of quality, maintaining detailed and accurate records into the IT Helpdesk system both to inform the end user, document issue and resolution and for escalation to other teams.---The CandidateThe role will suit a skilled IT support technician with a thorough knowledge of a wide range of systems, applications, interfaces and hardware and some experience in a similar support role. Must have experience working within a Citrix environment, with a thorough understanding of PC desktop hardware plus mobile devices required. Microsoft certification desirable but not essential. You will have an enthusiastic personality with a flexible attitude and must be able to demonstrate a real passion for IT. You will be a well organised and flexible individual with strong communication skills and excellent problem solving and analytical ability. You must be able to work independently as well as being part of the wider IT team. ---The PackageSalary up to £24,000. You'll also get the following benefits with the role:- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace- Flexible working options to make sure that you're fully supported to work the way that best suits you- Option to pick from a range of benefits that suit your needs and lifestyle, including season ticket loans, cycle to work, buy as you earn share scheme----The CompanyThe business you'll be working for is a leading global provider of integrated legal and business services , operating out of 30 offices worldwide with over 4,000 members of staff. They are proud of their inclusive culture, providing a clear foundation for their people, who are integral to the achievement of the firm's strategy.----Interested? If you think you're right for this 1st Line Service Desk Analyst role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of Banks Limited is acting as an Employment Agency in relation to this vacancy.
      • manchester, nw
      • full-time
      • N Brown Group
      We are looking for a Customer Recoveries Advisor to join us here at N Brown. It’s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, have great CS skills, and have the ability to think on your feet and embrace innovation then we want to hear from you as we are looking for a number of experienced Advisor’s to join our Financial Services team here at N Brown. As Customer Recoveries Advisor, you will engage via inbound and outbound telephone calls, and written communication, to help support those who have fallen behind with their account payments. Demonstrating your great experience and skills, you will engage and work with our customers to effectively understand the extent of their financial situation and then agree the most appropriate solution from a range of options available.Additional responsibilities include:Previous experience of working within a contact centre environment is essentialPrevious experience of working within a regulated financial services environment essentialExperience of working within a Customer Recovery and or Sales environment within a busy contact centreExcellent communication skills and the ability to communicate well Passionate about great CS with an empathetic attitudeAbility to multitaskGreat problem-solving skills and attention to detailOur benefits:A rotational shift pattern covering Monday to Sunday 8am till 8pmIncredible colleague discount across all our N Brown Group brands (Simply Be, Jacamo, JD Williams, Fashion World, Marisota, Ambrose Wilson to name a few)24 days annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the yearCompany pension with up to 6% N Brown contributionLife Assurance and Private Medical InsuranceAnnual bonus schemeLocal restaurant discounts across Manchester’s Northern QuarterA Manchester City Centre office base , socially distanced workstations and sanitizing stations around the businessWhat we’re looking for in a Customer Recoveries Advisor: Previous experience of working within a contact centre environment is essentialExperience of working within a Customer Recovery and or Sales environment within a busy contact centre would be beneficialExcellent communication skills and the ability to communicate across the businessPassionate about great customer service with an empathetic attitudeAbility to multitaskGreat problem-solving skills and attention to detailPrevious experience of working within a regulated financial services environment essential To apply for this role as Customer Recoveries Advisor at N Brown, please click apply online and upload an updated copy of your CV.
      • manchester, nw
      • full-time
      • QA LIMITED
      Employer description: BCN Group is a successful digital transformation company. We deliver, manage and support business-critical technology solutions across Cloud, security, software and telecoms, enabling organisations to operate without limits, accelerate innovation and gain competitive advantage.A Microsoft Gold Partner with 7 Gold competencies and Direct Partner status, we support in excess of 500 clients and 30,000 users. We are proud to have a customer retention rate of 98% and an industry-leading client satisfaction score of 89%. Our 200 colleagues, based across four sites, include Cloud specialists, software developers, security experts, project managers and Support Analysts.Overview:This position is based from our head office in Manchester, however you will have the opportunity to work with colleagues and customers based out of our other offices in Leeds and Runcorn also.We are looking for an enthusiastic and eager candidate to complete an Infrastructure Technician Apprenticeship and additional ‘Cloud’ related accreditations such as Azure and Microsoft 365. The position offers a wealth of opportunity to kick-start a career in IT especially considering the majority of candidates who complete this program go on to full time employment within the business. Some of our brightest stars have come through the apprenticeship track, which is fundamental to how BCN nurture, retain and reward talent.Main role / responsibilities: The Apprentice will be spending time in 3 areas within IT: Support – Help customers resolve IT related issues both over the phone and via our support system. Issues will vary from desktop, email, Microsoft Office, etc. and enable the practical application of the apprenticeship course content. Work alongside senior engineers to further develop and expand ;Commissioning – Configuration and installation of operating systems onto desktop and laptop computers including elements of Azure and ;Installation – Assisting engineers on client sites with hardware and PC installations to compliment the relevant course ;As well as:Proving 1st line support, raising tickets and working closely with the Senior ;Desired personal qualities: Enthusiasm for ITEager to learnGood communicatorTeam player Entry requirements:You need to have 5 GCSE’s:Maths and English (or equivalents) at grades D or above3x GCSE’s grade A-C in any other subjectYou must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ;Find out more here: Working week:Monday to Friday, 9am – 5:30pm, per ;Benefits: Life assurance from day 1 - x2 salary. Following probation: BUPA Health Cash Plan (claim back medical costs, dental, optical, prescriptions etc.), Tastecard+ membership, Cycle to Work Scheme, Birthday day off, Holiday buying scheme (up to 28 days), starting hols 23 days rising with length of service.Brand new Manchester office, with pool table, gaming area, bar, meeting rooms, training room - Office complex will shortly have a café and gymOur social events include, Summer BBQ, Christmas Party, 5 a side football, cycling club & squash club, to name a few.Progression / Future ;Ongoing career progression starting at 1stLine Technical Support to 2ndLine then 3rd, Pod team Leader, Installation Technician etc.If you successfully complete your 1st year apprenticeship, you could be offered a full time position within the business (with an increase in pay) and/or a Level 4 Apprenticeship Great career progression / ongoing development programmes Recognition and caring management team, focused on customer service and happy team members Important Information:QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
      • manchester, nw
      • full-time
      • Citation Group
      1st Line Support Analyst - Wilmslow - £22,000The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing 6 individual businesses and over 1000 colleaguesYou should have excellent customer service skills and broad knowledge of IT. Be confident, friendly and approachable with a good telephone manner and able to communicate with staff who have varying IT Knowledge. Having an eye for detail and accuracy is essential.You will have 1-2 years experience within an IT service desk or demonstratable customer service skills with an aptitude for technology.DutiesInclude but not limited to:* Receives and handles requests for service, following agreed procedures and SLA, accurately and to a high-quality originating from our portal, e-mails, telephone, and face to face.* Logs incidents and service requests and maintains relevant records:o Identifies and classifies incident types and service interruptionso Records incidents cataloguing them by symptom and resolution* Provide 1st line technical support * Acting as customer liaison and delivering an excellent customer experience* Take ownership of user requests and be proactive when dealing with user issues* Providing updates to the customer on the progression of their call* Administration of required systems and documentation* Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams* Escalating calls where necessary, monitoring 2nd and 3rd line SLAs* Maintain the IT asset register* You will be required to travel to other offices as and when required* Support hours are currently 8 am to 6 pm Monday to Friday, with a shift rota.Skills* Telephone and face to face customer service skills* Empathy and understanding of customer needs* Effective organisation and time management skills* A good technical understanding of computers, networks and communications systems* Exceptional attention to detail* Ability to work accurately under pressure* Excellent communication and interpersonal skillsTechnologiesKnowledge and experience in the following will be advantageous.* Knowledge of Windows 10, M365 & Active Directory* ITSM Tools* MS Outlook* MimeCast* iOS / iPhones / iPads* Go To Assist, GoToMyPcIf this sounds like you, click apply below!
      • manchester, nw
      • part-time
      • Benchsmart
      Barlow RC High School – M20 6BXSale High School – M33 3JRSt Matthews RC High School – M40 0EWWe pride ourselves on providing both our schools and community users with the best in class customer service and client journey. As a recreational assistant you will be the heartbeat of what we offer on the ground. You are the face of the company, the friendly welcome when users arrive, to their departure following the use of the venue, and everything in-between.We are looking for customer focused recreational assistants to join our small, on site team. This is primarily a lone working role and its essential you have the ability to problem solve and use your initiative to ensure our clients are happy with the service they receive whilst at our venues.The expectations of the recreational assistant is to be flexible and a team player. The role suits somebody who is punctual, organised and reliable, whilst confident in communicating and welcoming the public.Shifts are outside of school hours and tend to be between the hours of 17:00 and 22:30 Monday–Friday and 08:00-22:00 weekends, as well as some school holiday hours.Pay for the role is £ - £ dependant on age and we have hours available to suit (5-30 hours per week) Role and ResponsibilitiesGeneral responsibilities include:*Meeting and greeting clients and administering check-ins before use – we pride ourselves on a warm and friendly welcome to all venue users.*Providing front desk services to guests and ensuring all guest enquiries are dealt with in a friendly and professional manner, guaranteeing guest satisfaction and escalating to your line manager if required. – This can-do attitude is essential to meeting our customer and venue needs.*Ensuring all facilities are open, clean, clear and safe to use before each client arrives on site. - we have high service standards and the least we can do is provide a tidy space that is ready to use for our clients.*Ensuring all health and safety, risk assessments and company policies and procedures are always adhered to – a non-negotiable in sports and activity. Its essential we ensure we provide a safe environment for all.*Ensuring that all facilities are clean and tidy, ready for the next school day, and left secure before leaving. – Venues are the king of the castle! It’s essential we ensure the facilities are ready for school use before we leave and the site is securely locked down.Qualifications and Education Requirements:Experience within the sport and leisure industry or front of house customer service is desirable but not essential.Must have access to a smartphone on site to clock in and out of our staffing application.Must be flexible to work evenings and weekends. Shifts are outside of school hours between the hours of 17:00-22:30 Monday – Friday, 08:00-21:00 Saturday and Sunday, as well as in the day during the holidays.Must be comfortable working alone. Most shifts are lone working. Full staff safety and security is provided, alongside line management support.To be considered for the Recreation Assistant –Manchester role, please apply today.
      • manchester, nw
      • full-time
      • SearchBI
      Service Desk Analyst - Manchester - £25k-£30kSearchDATA is currently recruiting a Service Desk Analyst for a professional services firm based in central Manchester. This is a brand new role to support the growth of the organisation and offers involvement in exciting new projects from day one. This is a perfect opportunity for somebody looking to advance their career. Our client has a culture built on rewarding success and hard work with financial gains and advancement within the company, so if you have the right attitude, you will go far!What we can offer:* Competitive salary with regular salary reviews relating to performance* Industry specific training* Pension Contribution which is matched up to * Health & Wellbeing Initiatives - Extended lunch breaks for gym-goers; Fresh Fruit delivered daily* Private Healthcare Insurance, provided by BUPA* Generous holiday entitlement - including Christmas shut-down not requiring annual leave* Excellent Social Calendar - Group Summer and Xmas Parties; Friday drinks every week; Frequent team nights out and events* Other benefits - including Cycle-to-work scheme, Childcare Vouchers ResponsibilitiesGeneral duties will include but not be limited to: * Support and supply of desktop PCs, laptops, headsets, and peripherals* Troubleshooting IT issues across a wide range of technologies * Updating ticket management system to maintain detailed record of incidents/resolutions* Maintaining technical documentation to assist with Knowledge Management* Assisting the wider business with project related work; including office moves etc.* Maintaining the Asset DatabaseKey Technical Disciplines desired: * Windows OS (Windows 10, Server 2008 and 2012)* Active Directory* Networking, VoIP* Cisco, Anti-virus* Office 365* Azure* Mimecast* Meraki* SQL ServerPersonality metrics: A very strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force. Additionally, someone who is motivated to go above and beyond to carry on their own learning and focus on developing in their career within a fast paced environment.
      • manchester, nw
      • full-time
      • Inchcape Retail UK
      Service Advisor- VW Manchester Van CentreAs a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and ;As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail ;You will have excellent communication and organisational skills in order to deal with customers face to face or over the ;Always delivering an incredible experience to all, whether internal or external ;As a Service Advisor you are quick to identify the needs of the customers and opportunities to ;You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on ;Passion for the product and delivering incredible customer service will be evident in everything you do. Main ResponsibilitiesTo provide an outstanding level of customer care ensuring the highest standards of satisfaction at all timesBook service and repair work always ensuring workshop and parts availabilityTo keep customers fully informed of progress and advise of extra work neededTo organise loan car bookingsTo invoice on time and accurately used warranty transactions are submitted and invoiced dailyTo obtain and process payments according to Inchcape policyTo achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)To maintain accurate customer records on Kerridge & DialogHelp deliver balance scorecard results for department to meet Manufacturers expectationsTo make telephone follow-up / Up sell / Progress callsTo convert as many inbound / outbound calls into bookings as possibleThe Ideal CandidateTo be a success in this role, you will have:Effective communication skillsCommitment to delivering customer excellenceA good standard of verbal and numerical reasoningComputer literacyA keen eye for detailPrevious experience in a target driven roleBenefits:Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basisSave as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.Life Assurance – we give you the peace of mind when you need it mostHealth Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailersDiscount Gym membership – keep fit with our big brand gym & fitness offersCycle to work scheme – get a new bike, equipment or bothEmployee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.Holiday allowance rising with length of service – We reward long service with extra holidayGreat career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training teamAnd much more….
      • manchester, nw
      • full-time
      • AWD online
      2nd Line Technical Support Engineer with excellent senior level service desk technical support and customer facing skills required for remote and project based work with an IT Managed Service Provider based in Manchester, Greater Manchester, North West England. SALARY: £30,000 - £35,000 per annum (depending on experience) + Benefits LOCATION: Manchester, Greater Manchester, North West England JOB TYPE: Full-Time, Permanent KEY REQUIREMENTS: Candidates will be required to provide service desk technical support in addition to leading projects on site with clients based predominately in Manchester and surrounding areas. Some UK wide travel may also be required on occasion. Candidates MUST have a solid Second Line Support Background with the desire to develop your skill set into a Third Line position. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer with excellent technical and customer facing skills that has the ability to take the lead on projects when required. Working as the 2nd Line Technical Support Engineer you will join the service desk function of an expanding IT Managed Service Provider, where you will be responsible for the provision of high calibre and high-quality resolution of complex issues across a wide and varied customer base in Manchester and across the UK. Your responsibilities as the 2nd Line Technical Support Engineer will also involve planning, management and implementation of changes within the customer environments and processes alongside incident management and mentoring of colleagues. As the 2nd Line Technical Support Engineer you will work across a varied range of technologies including Active Directory, Exchange, Office 365, Azure, VMware, Network Security and Infrastructure, Storage and Wireless Networking to name a few. The role will involve a combination of remote technical support with some site visits predominately within the Manchester region. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. IDEAL CANDIDATE REQUIREMENTS ESSENTIAL SKILLS Excellent technical skills across Windows server estate and accompanying technologies Excellent second line support experience Experience of working across networking technologies ideal Technical expertise for most of the following: Active Directory, Microsoft Exchange, Microsoft Office 365, Azure, VMware, Hyper V, Firewall (SonicWall (preferable)), Network Security and Infrastructure, Storage and Wireless Networking Ability to travel to client sites as and when required Excellent communication skills To be considered for this position you must be eligible to live and work in the UK DESIRABLE SKILLS Knowledge of Autotask software Knowledge of Datto RMM (formally Autotask Endpoint Management (AEM)) Azure ITIL HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P8606 Full-Time, Permanent Second Line IT Jobs, Careers and Vacancies. Find a new job and work in Manchester, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awdonline |
      • manchester, nw
      • full-time
      • Citation
      Customer Service AdvisorLocation: Wilmslow, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00pmSalary: £19,500We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don't do micro-management - instead, we empower, support and innovate!We are on the lookout for a Customer Service Advisor to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive, and supportive to your team, and focused on putting the client at the heart of everything you do.The role:* Contacting clients to book visits in line with their service agreement* Maximising Health and Safety Consultants' time with confirmed visits* Reducing our consultant's travel time with effective diary planning* Ensuring all cancelled visits are followed up and re-booked* Achieving KPIs set regarding client visits* Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries* Ensuring accurate reporting of visits related issues/queries* Generating and managing monthly Management Information reports* Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client.The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word.As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.What's in it for you?We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.If you are still reading this, it says our culture is for you. Apply now. Come join us.

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