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        • cardiff, wales
        • temporary
        • £10.88 per hour
        • randstad financial services
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • newport, wales
        • temporary
        • £10.00 - £10.10 per hour
        • randstad financial services
        Customer Care Advisor RoleDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a Customer Care Advisor, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. Role DetailsCustomer Care Advisor Hourly Rate: £10.02 - £10.1035 hours per week6 month contract with possibility of extensionJob Description SummarySupports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Care Advisor RoleDo you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?As a Customer Care Advisor, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers. Role DetailsCustomer Care Advisor Hourly Rate: £10.02 - £10.1035 hours per week6 month contract with possibility of extensionJob Description SummarySupports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility. Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • newport, wales
        • temporary
        • £10.02 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Newport.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Newport.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • cardiff, wales
        • temp to perm
        • £11.21 per hour
        • randstad cpe
        Customer Care Coordinator Location: CardiffHours: 37.5 hours per week Mon to Fri 9am to 5:30pmStatus: Temp to Perm Pay rate: £11.21 Are you an experienced Customer Care Coordinator, seeking your next role in the Cardiff area?My client has an immediate opportunity to join their established Customer Care Team on an initial interim basis. As a Customer Care Coordinator, you will play a key part in providing an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Responsibilities: Customer contact and liaisonProviding high standards of customer care serviceConstantly learn and develop in the roleEnjoy solving problems and coming up with solutions Requirements: Excellent communication and customer service skills.Willingness to go the extra mile for the client and the customer. You should also beAccurate in case noting, data entry and writing emailsExcellent attention to detail.Excellent typing speed.Organised and can react to change easily.If you are interested and would like more information please submit a CV or call Courtleigh Muchenje on 07392 282 453. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Care Coordinator Location: CardiffHours: 37.5 hours per week Mon to Fri 9am to 5:30pmStatus: Temp to Perm Pay rate: £11.21 Are you an experienced Customer Care Coordinator, seeking your next role in the Cardiff area?My client has an immediate opportunity to join their established Customer Care Team on an initial interim basis. As a Customer Care Coordinator, you will play a key part in providing an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Responsibilities: Customer contact and liaisonProviding high standards of customer care serviceConstantly learn and develop in the roleEnjoy solving problems and coming up with solutions Requirements: Excellent communication and customer service skills.Willingness to go the extra mile for the client and the customer. You should also beAccurate in case noting, data entry and writing emailsExcellent attention to detail.Excellent typing speed.Organised and can react to change easily.If you are interested and would like more information please submit a CV or call Courtleigh Muchenje on 07392 282 453. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • newport, wales
        • temporary
        • £8.92 - £9.21 per hour
        • randstad business support
        About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working between Monday and Friday, most of the shift patterns are 30 hours per week, although there is some availability for 12 hour working weeks as well.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working between Monday and Friday, most of the shift patterns are 30 hours per week, although there is some availability for 12 hour working weeks as well.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £12.00 - £16.00 per hour
        • randstad business support
        About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working 6 hours on a Saturday and also a Sunday so you will need to be available to work every weekend.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis until the end of September 2021, possibly longer.This Customer Service role is working 6 hours on a Saturday and also a Sunday so you will need to be available to work every weekend.Job ResponsibilitiesYou will be responsible for making calls, receiving calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £10.88 - £12.00 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • barry, wales
        • temporary
        • competitive
        • randstad business support
        Randstad are currently recruiting for a Neighbourhood Assistant for our large public sector client based near Cardiff.Key Duties:- To deliver a customer focused housing management service to communities, families and individuals that live in the area in which the post holder works.To support tenants in terms of successfully managing their tenancies through early intervention, partnership working and signposting.To undertake regular estate inspections based on need and liaise with the appropriate departments or agencies to resolve estate based issues. To undertake property inspections and viewings in relation to end of tenancy, assisted lettings, garage allocations, gas safety and other periodic tenancy reviews.To assist the Neighbourhood Manager in ensuring that tenants properties and estates comply with legislation, adopted policies or agreed standards. To work with tenants and residents to establish and develop estate based and community based solutions.To monitor the condition of communal areas in respect of fire prevention and Health and Safety and to visit these areas on an agreed scheduled basis completing the necessary logs or monitoring records.To serve relevant legal notices on tenants and vehicles in line with established policies and procedures. To make referrals and liaise with relevant organisations in respect of Adult and Child Safety in line with the Councils statutory duty and internal procedures.To deal with low level anti-social behavior and neighbourhood nuisance including graffiti, abandoned vehicles, rubbish, fly tipping and other estate based problems to include removal and ongoing monitoring. To support the Neighbourhood Manager in developing estate improvement plans and community investment projects in their designated area.To deliver the processes associated with the Vale's adopted housing management policies.To participate actively in the housing management team contributing to county borough wide policy and process development and ensuring the team operates effectively.To support the local tenants and residents group and/or work with other officers to establish tenant engagement opportunities in their designated area. To support the Neighbourhood Manager in attaining locally based performance management targets.Ensure compliance with the Council's Financial Regulations, Standing Orders, Policies and ProceduresTo implement the principles of the Council's Equal Opportunity Policy whilst carrying out the above dutiesTo adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions. To implement the principles of the Council's Environment Policy while carrying out the above duties.Person Specification:-Experience of working with people in a customer focussed environmentA general knowledge of the role and responsibilities of a social landlordAn ability to communicate clearly and effectively with a range of peopleA good team playerAbility to remain calm under pressure A good negotiatorAbility to manage small projects5 GCSE's Grade A - C or equivalent to include English and Maths Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad are currently recruiting for a Neighbourhood Assistant for our large public sector client based near Cardiff.Key Duties:- To deliver a customer focused housing management service to communities, families and individuals that live in the area in which the post holder works.To support tenants in terms of successfully managing their tenancies through early intervention, partnership working and signposting.To undertake regular estate inspections based on need and liaise with the appropriate departments or agencies to resolve estate based issues. To undertake property inspections and viewings in relation to end of tenancy, assisted lettings, garage allocations, gas safety and other periodic tenancy reviews.To assist the Neighbourhood Manager in ensuring that tenants properties and estates comply with legislation, adopted policies or agreed standards. To work with tenants and residents to establish and develop estate based and community based solutions.To monitor the condition of communal areas in respect of fire prevention and Health and Safety and to visit these areas on an agreed scheduled basis completing the necessary logs or monitoring records.To serve relevant legal notices on tenants and vehicles in line with established policies and procedures. To make referrals and liaise with relevant organisations in respect of Adult and Child Safety in line with the Councils statutory duty and internal procedures.To deal with low level anti-social behavior and neighbourhood nuisance including graffiti, abandoned vehicles, rubbish, fly tipping and other estate based problems to include removal and ongoing monitoring. To support the Neighbourhood Manager in developing estate improvement plans and community investment projects in their designated area.To deliver the processes associated with the Vale's adopted housing management policies.To participate actively in the housing management team contributing to county borough wide policy and process development and ensuring the team operates effectively.To support the local tenants and residents group and/or work with other officers to establish tenant engagement opportunities in their designated area. To support the Neighbourhood Manager in attaining locally based performance management targets.Ensure compliance with the Council's Financial Regulations, Standing Orders, Policies and ProceduresTo implement the principles of the Council's Equal Opportunity Policy whilst carrying out the above dutiesTo adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions. To implement the principles of the Council's Environment Policy while carrying out the above duties.Person Specification:-Experience of working with people in a customer focussed environmentA general knowledge of the role and responsibilities of a social landlordAn ability to communicate clearly and effectively with a range of peopleA good team playerAbility to remain calm under pressure A good negotiatorAbility to manage small projects5 GCSE's Grade A - C or equivalent to include English and Maths Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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