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        • coventry, west midlands
        • temporary
        • £11.78 - £12.50 per hour
        • randstad business support
        OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • temporary
        • £9 - £10 per year
        • randstad business support
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £20,000 - £20,000, per year, + OTE 3900
        • randstad business support
        We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • temporary
        • £19,000 - £26,000 per year
        • randstad business support
        Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,500 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • temporary
        • £9.00 per hour
        • randstad business support
        Overview:Job Title: Customer Service Administrator Location: B91 Solihull Salary: £9.00 per hourJob Type: Temporary to Permanent We currently have 3 fantastic opportunities working with one of the most established collectives of GP surgeries. We are looking for diligent and capable individuals to help the team with booking in patients for their Covid-19 vaccinations. Due to opportunities within the business this role will materialise into a permanent post with quality performance.Responsibilities Speak to patients and book in their Covid 19 vaccinationsEnsure that all patient data and information is recorded and stored onto the system Work collaboratively with the medical receptionist, doctor's and administrative teams to ensure a smooth running of the businessEnsure you are accurate and organised in your day to day activities You will be speaking to customers over the phone on a day to day basis so excellent customer service skills is a must Criteria Experience in a customer service role is desirable Excellent administrative skills Ability to commute to SolihullSlight flexibility with shifts ranging between 08:00am-20:00pm A team player Computer literate Be able to start 17th May 2021 For more information please contact zack on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Overview:Job Title: Customer Service Administrator Location: B91 Solihull Salary: £9.00 per hourJob Type: Temporary to Permanent We currently have 3 fantastic opportunities working with one of the most established collectives of GP surgeries. We are looking for diligent and capable individuals to help the team with booking in patients for their Covid-19 vaccinations. Due to opportunities within the business this role will materialise into a permanent post with quality performance.Responsibilities Speak to patients and book in their Covid 19 vaccinationsEnsure that all patient data and information is recorded and stored onto the system Work collaboratively with the medical receptionist, doctor's and administrative teams to ensure a smooth running of the businessEnsure you are accurate and organised in your day to day activities You will be speaking to customers over the phone on a day to day basis so excellent customer service skills is a must Criteria Experience in a customer service role is desirable Excellent administrative skills Ability to commute to SolihullSlight flexibility with shifts ranging between 08:00am-20:00pm A team player Computer literate Be able to start 17th May 2021 For more information please contact zack on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £18,000 - £23,000 per year
        • randstad business support
        This is a fantastic opportunity for someone who has experience in content creation, creative in their approach and has a marketing degree. This is a brand new role for the business, working for a company that has really gone from strength to strength it's a great time to join to really make an impact! The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£18,000 - £23,000On-site parkingYardley (office based)What will you do?Updating content on Amazon and EBayProcessing all online customer sales ordersActing as the first point of contact for all e-platform customer enquiries Updating customs and management of their expectations Ensuring that all details including pricing and delivery dates are correct.Process Purchase orders and invoicesAdministration supportProviding a high level of service at all timesAssisting with marketing campaignsAbout you?Must experience in content creation (Amazon/ Ebay would be advantageous) Must have 1+ years experience in a marketing role Marketing / creative writing degree would be advantageous Experience in online customer service and processing orders Excellent interpersonal skills IT literate Microsoft Office and Google Applications Pro-active in your approach Creative in your approach Apply today! :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This is a fantastic opportunity for someone who has experience in content creation, creative in their approach and has a marketing degree. This is a brand new role for the business, working for a company that has really gone from strength to strength it's a great time to join to really make an impact! The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£18,000 - £23,000On-site parkingYardley (office based)What will you do?Updating content on Amazon and EBayProcessing all online customer sales ordersActing as the first point of contact for all e-platform customer enquiries Updating customs and management of their expectations Ensuring that all details including pricing and delivery dates are correct.Process Purchase orders and invoicesAdministration supportProviding a high level of service at all timesAssisting with marketing campaignsAbout you?Must experience in content creation (Amazon/ Ebay would be advantageous) Must have 1+ years experience in a marketing role Marketing / creative writing degree would be advantageous Experience in online customer service and processing orders Excellent interpersonal skills IT literate Microsoft Office and Google Applications Pro-active in your approach Creative in your approach Apply today! :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • contract
        • £19,500 per year
        • randstad business support
        We have an great opportunity for and experienced Customer Service/Sales Administrator to join a leading manufacturer based in Shirley on a 12 month fixed term basis. You will act of the first point of contact for customers so will be responsible for taking orders and answering queries over the phone, email or live chat functions, while consistently providing a high level of customer service. Responsibilities: Process all customer mail, fax, e-mail, telephone, and web contact on a same day basis and ensure customer's requirements are managedTo ensure all verbal orders are placed and all details are correct as per the customers requestTo ensure Direct Delivery service is used and rules and regulations are adhered to in relation to thisEnsure that all processes and procedures are handled as per company, functional, or team policy and guidelines.Ensure that all checking, verification, and authorisation procedures are strictly adhered to, and any awareness of deviation from them is reported to your line manager so that further training can be identified.Develop a clear and detailed understanding of all products and servicesEnsure that team members fully understand and adhere to the credit and returns process at all timesEnsure that the special orders policy is fully understood by all team members and adhered to at all timesEnsure that all targets and goals set on a team and individual basis are met at all times.To ensure the highest possible level of customer service is given at all timesTo specifically coordinate the support for large contracts and look after and process orders and queriesTo also offer cover support to other Business Units within the Sales Office when neededSkills/ Experience:Customer service/ Sales Admin experience Order processing Attention to detail Collaborative Team WorkingProblem SolvingMFG Pro KnowledgeAbility to use client relationship management processesComplaint HandingMicrosoft Office - Excel, Word, PowerPointAn exposure to and an understanding of a broad range of business functions related to the sales processBenefits:Salary of 19,50012 month FTCWorking hours 9-5:30 (may be called to work on a Saturday 8:30 -1 working from home)Parking in siteGreat performance incentives Click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity for and experienced Customer Service/Sales Administrator to join a leading manufacturer based in Shirley on a 12 month fixed term basis. You will act of the first point of contact for customers so will be responsible for taking orders and answering queries over the phone, email or live chat functions, while consistently providing a high level of customer service. Responsibilities: Process all customer mail, fax, e-mail, telephone, and web contact on a same day basis and ensure customer's requirements are managedTo ensure all verbal orders are placed and all details are correct as per the customers requestTo ensure Direct Delivery service is used and rules and regulations are adhered to in relation to thisEnsure that all processes and procedures are handled as per company, functional, or team policy and guidelines.Ensure that all checking, verification, and authorisation procedures are strictly adhered to, and any awareness of deviation from them is reported to your line manager so that further training can be identified.Develop a clear and detailed understanding of all products and servicesEnsure that team members fully understand and adhere to the credit and returns process at all timesEnsure that the special orders policy is fully understood by all team members and adhered to at all timesEnsure that all targets and goals set on a team and individual basis are met at all times.To ensure the highest possible level of customer service is given at all timesTo specifically coordinate the support for large contracts and look after and process orders and queriesTo also offer cover support to other Business Units within the Sales Office when neededSkills/ Experience:Customer service/ Sales Admin experience Order processing Attention to detail Collaborative Team WorkingProblem SolvingMFG Pro KnowledgeAbility to use client relationship management processesComplaint HandingMicrosoft Office - Excel, Word, PowerPointAn exposure to and an understanding of a broad range of business functions related to the sales processBenefits:Salary of 19,50012 month FTCWorking hours 9-5:30 (may be called to work on a Saturday 8:30 -1 working from home)Parking in siteGreat performance incentives Click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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