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        • coleshill, west midlands
        • contract
        • £9.23 - £9.23, per hour, PAYE + Holiday Pay
        • randstad cpe
        Complaince Administrator Compliance Administrator - Coleshill Do you have administration experience relating to property, repairs or maintenance compliance such as Facilities Management?Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team Immediate start available Leading company Progression and development Excellent range of company benefits and training Excellent working environment Duties include: Check and monitor the team shared email in-box Process new requests and compliance requirements Ensure all new cases are processed in a timely manor within process Update internal management information reports (including use of excel) Conduct customer calls to obtain contractor performance feedback Liaise with the out of hours team with regards to queries or investigations Review out of hours requests and tickets to ensure SLA's were met Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendanceRunning reports on CAFM systemsManaging daily jeopardy reports to avoid KPI deductionsUnderstand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.General administration Experience:Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable.Experience of using COUPA system would be desirable.Keen to learn and develop new skills Immediate to start or short notice For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Complaince Administrator Compliance Administrator - Coleshill Do you have administration experience relating to property, repairs or maintenance compliance such as Facilities Management?Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team Immediate start available Leading company Progression and development Excellent range of company benefits and training Excellent working environment Duties include: Check and monitor the team shared email in-box Process new requests and compliance requirements Ensure all new cases are processed in a timely manor within process Update internal management information reports (including use of excel) Conduct customer calls to obtain contractor performance feedback Liaise with the out of hours team with regards to queries or investigations Review out of hours requests and tickets to ensure SLA's were met Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendanceRunning reports on CAFM systemsManaging daily jeopardy reports to avoid KPI deductionsUnderstand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.General administration Experience:Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable.Experience of using COUPA system would be desirable.Keen to learn and develop new skills Immediate to start or short notice For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • coventry, west midlands
        • permanent
        • £20,000 - £20,000, per year, + OTE 3900
        • randstad business support
        We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentThe job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Appy!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentThe job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Appy!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,500 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • contract
        • £22,500 per year
        • randstad business support
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • permanent
        • £21,000 per year
        • randstad business support
        We are currently recruiting for Junior Buyer to join a leading distribution company in Coleshill. You will be supporting a team of 2 Buyers mostly with administrative tasks and stakeholder management. This is a really exciting opportunity for anyone with a passion for procurement and is looking to eventually move into a buyer role. Responsibilities: Prioritisation of both internal and external stakeholders' requirements to ensure expectations are metCommunicate to internal stakeholders on key supply mattersDeliver customer service and stakeholder satisfaction for procurement and support continuous improvementWork closely with vendors to progress order requirements and maintain accurate lead times.Support corrective action in the resolution of delivery discrepancy.Support and report upon KPI's accessing quality and delivery performanceEvaluate historical data to support inventory replenishment options and make recommendations to achieve optimum serviceability Skills/Experience: Strong administration background (customer service or sales administration)Computer literate in IT Skills, Microsoft Office, and phone systemsExperience dealing with customers/stakeholders Strong ability to deliver upon KPI's and business objectivesEducated to degree levelResilient and flexible to change, with an ability to manage high workload, conflicting priorities, and pressureTakes a forward-thinking approach to the issues which will affect now and in the future. Benefits Salary of £21KOpportunity to earn a CIPS qualification 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking hours 9-5:30 - opportunity to work from home once training is completed and alongside government guidance If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for Junior Buyer to join a leading distribution company in Coleshill. You will be supporting a team of 2 Buyers mostly with administrative tasks and stakeholder management. This is a really exciting opportunity for anyone with a passion for procurement and is looking to eventually move into a buyer role. Responsibilities: Prioritisation of both internal and external stakeholders' requirements to ensure expectations are metCommunicate to internal stakeholders on key supply mattersDeliver customer service and stakeholder satisfaction for procurement and support continuous improvementWork closely with vendors to progress order requirements and maintain accurate lead times.Support corrective action in the resolution of delivery discrepancy.Support and report upon KPI's accessing quality and delivery performanceEvaluate historical data to support inventory replenishment options and make recommendations to achieve optimum serviceability Skills/Experience: Strong administration background (customer service or sales administration)Computer literate in IT Skills, Microsoft Office, and phone systemsExperience dealing with customers/stakeholders Strong ability to deliver upon KPI's and business objectivesEducated to degree levelResilient and flexible to change, with an ability to manage high workload, conflicting priorities, and pressureTakes a forward-thinking approach to the issues which will affect now and in the future. Benefits Salary of £21KOpportunity to earn a CIPS qualification 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking hours 9-5:30 - opportunity to work from home once training is completed and alongside government guidance If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • permanent
        • £23,000 - £23,000, per year, Bonus
        • randstad business support
        We are currently recruiting for an experienced Account Manager to join a leading distribution company in Coleshill. You will be the main point of contact for customers on the telephone and on emails, so your communication skills in your chosen language must be excellent as well as having a genuine passion for customer service! Key Responsibilities:Act as point of contact for any and all matters specific to all customers.Building and maintaining strong, long-lasting customer relationships.Customer account management, including supporting the External TerritoryManagers on their strategic account portfolio to maximise profit and customer loyalty.Answer client queriesIdentify new business opportunities among existing customersWork closely with internal teams and external key account managers to improve customer experience To manage the day to day customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required. Manage customer orders, prepare and proactively follow up on quotations.To liaise with all operations colleagues to ensure a coordinated and consistent support for customers queries and or related processes to support customer retention and satisfaction.To support the Key Account Managers on their strategic account portfolio.Co-ordinate the delivery of agreed targets (e.g. revenue, margin, volume) within agreed budget to meet the wider requirements of the business for the defined customer portfolio.Provide administrative support to contracts outside a defined portfolio base, as required. Your Skills/ Experience:Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager, Telesales, Customer Services Representative or other relevant role.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.Language skills preferably Spanish Solid experience with CRM software and MS Office (MSWord / MS Excel).Experience delivering client-focused solutions to customer needs.Good understanding and interest in E-Commerce and using online tools and software.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation and presentation abilities.Strong verbal and written communication skills.Benefits to you:Salary of £23k + bonus 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking either 8:00am-4:30pm or 9:00am-5:30pm on a rota in the main office in Coleshill or remotely as part of an agreed flexible working arrangement usually based at home address.If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for an experienced Account Manager to join a leading distribution company in Coleshill. You will be the main point of contact for customers on the telephone and on emails, so your communication skills in your chosen language must be excellent as well as having a genuine passion for customer service! Key Responsibilities:Act as point of contact for any and all matters specific to all customers.Building and maintaining strong, long-lasting customer relationships.Customer account management, including supporting the External TerritoryManagers on their strategic account portfolio to maximise profit and customer loyalty.Answer client queriesIdentify new business opportunities among existing customersWork closely with internal teams and external key account managers to improve customer experience To manage the day to day customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required. Manage customer orders, prepare and proactively follow up on quotations.To liaise with all operations colleagues to ensure a coordinated and consistent support for customers queries and or related processes to support customer retention and satisfaction.To support the Key Account Managers on their strategic account portfolio.Co-ordinate the delivery of agreed targets (e.g. revenue, margin, volume) within agreed budget to meet the wider requirements of the business for the defined customer portfolio.Provide administrative support to contracts outside a defined portfolio base, as required. Your Skills/ Experience:Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager, Telesales, Customer Services Representative or other relevant role.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.Language skills preferably Spanish Solid experience with CRM software and MS Office (MSWord / MS Excel).Experience delivering client-focused solutions to customer needs.Good understanding and interest in E-Commerce and using online tools and software.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation and presentation abilities.Strong verbal and written communication skills.Benefits to you:Salary of £23k + bonus 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking either 8:00am-4:30pm or 9:00am-5:30pm on a rota in the main office in Coleshill or remotely as part of an agreed flexible working arrangement usually based at home address.If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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