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      • solihull, west midlands
      • permanent
      • £18,550 - £18,550, per year, Additional Bonus' and Benefits
      • randstad inhouse services
      Do you strive to build great customer relationships and have great team working skills? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. With over 45 years of expertise, we want to help you to deliver Award Winning Customer Service. Benefits: Competitive salary including an attractive bonusSalary Increments Discounted Drayton Manor ticketsSolihull BID card Private healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Responsibilities: On a day-to-day basis you will: Speak with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address through to supporting a customer's journey with a finance solution. Hours of work: 7.5hr Days Contact centre open 8am - 8pm Requirements: Experience isn't essential! If you have the right attitude and are committed to delivering a great service - we'll provide all the training! Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred) Desired Skills: Highly PC literateAble to build a rapport with customersConfident telephone mannerSelf-motivatedA problem solverHigh attention to detailThe Company BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank with exciting growth ambitions. You'll be joining a dynamic workforce and a lively contact centre with fun, daily incentives for you and/or your team. With priceless opportunities for internal promotion and an investment into your career. So, what are you waiting for? Submit your CV now and join our award winning team! Equal Opportunities Disclaimer: BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
      Do you strive to build great customer relationships and have great team working skills? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. With over 45 years of expertise, we want to help you to deliver Award Winning Customer Service. Benefits: Competitive salary including an attractive bonusSalary Increments Discounted Drayton Manor ticketsSolihull BID card Private healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Responsibilities: On a day-to-day basis you will: Speak with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address through to supporting a customer's journey with a finance solution. Hours of work: 7.5hr Days Contact centre open 8am - 8pm Requirements: Experience isn't essential! If you have the right attitude and are committed to delivering a great service - we'll provide all the training! Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred) Desired Skills: Highly PC literateAble to build a rapport with customersConfident telephone mannerSelf-motivatedA problem solverHigh attention to detailThe Company BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank with exciting growth ambitions. You'll be joining a dynamic workforce and a lively contact centre with fun, daily incentives for you and/or your team. With priceless opportunities for internal promotion and an investment into your career. So, what are you waiting for? Submit your CV now and join our award winning team! Equal Opportunities Disclaimer: BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
      • shirley, west midlands
      • temp to perm
      • £12.25 - £12.30 per hour
      • randstad business support
      Location: Shirley, SolihullJob Title: Swedish Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Sweden.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in SwedishExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Location: Shirley, SolihullJob Title: Swedish Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Sweden.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in SwedishExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • solihull, west midlands
      • temporary
      • £8.91 - £9.00 per hour
      • randstad business support
      Overview: Job Type: Temp - Immediate start Location: SolihullSalary: £8.50-£9.00 per hourJob Title: Customer Service Administration Do you like working for a small family run business in a really friendly environment? Are you used to multi-tasking and working at a fast pace? Our client, based in B94 is looking for a customer service administrator to join their busy team just outside of Solihull. You will be working on the installations team alongside 2 other workers and will be expected to manage inbound calls, place orders on the system and support with quotes. There are 8 members of staff at the moment and they are expanding. This is a small, friendly office, with people who all work extremely hard; they are looking for the one perfect candidate to join their team. Your Responsibilities:Inbound calls - answer telephone calls, assist with queries or direct to the necessary person Place orders on the system - ensuring PO's are loaded Support with providing quotes to customers - training will be provided Scheduling All administration duties when required Your Skills/ ExperienceAt least 1 years of customer service/ administration experience Computer literate Ability to manage your own workload, prioritise work and cope well under pressure Experience of working in a fast paced environment Must be able to drive due to location This is an immediate start position - please click apply if you are passionate about customer service!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview: Job Type: Temp - Immediate start Location: SolihullSalary: £8.50-£9.00 per hourJob Title: Customer Service Administration Do you like working for a small family run business in a really friendly environment? Are you used to multi-tasking and working at a fast pace? Our client, based in B94 is looking for a customer service administrator to join their busy team just outside of Solihull. You will be working on the installations team alongside 2 other workers and will be expected to manage inbound calls, place orders on the system and support with quotes. There are 8 members of staff at the moment and they are expanding. This is a small, friendly office, with people who all work extremely hard; they are looking for the one perfect candidate to join their team. Your Responsibilities:Inbound calls - answer telephone calls, assist with queries or direct to the necessary person Place orders on the system - ensuring PO's are loaded Support with providing quotes to customers - training will be provided Scheduling All administration duties when required Your Skills/ ExperienceAt least 1 years of customer service/ administration experience Computer literate Ability to manage your own workload, prioritise work and cope well under pressure Experience of working in a fast paced environment Must be able to drive due to location This is an immediate start position - please click apply if you are passionate about customer service!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • work from home - contract
      • £11.00 - £11.20, per hour, + Shift allowance
      • randstad business support
      Overview Hourly Salary: £11.28Job Type: Temporary to Permanent Role: Shift Manager We have an exciting opportunity with a well established and thriving market research company based in Birmingham. If you are a capable and diligent shift/scheduler manager with experience managing high volume call centre shifts this could be the role for you!ResponsibilitiesTo proactively manage the scheduling and real-time management of headcount, available hours and work flow across all Call Centre projects. To monitor and report on real time productivity, performance and adherence to the resource plan. Deputise for the planning and resource manager when required to cover leave/absence. Responsibilities Monitor actual hours and headcount against forecasted plan and escalate discrepancies to the operational Management team to facilitate an understanding of any variances.Act as the prime contact for absence reporting and liaise with Team Managers to enable them to action in line with operational processes.Build proactive relationships with Team Managers to ensure they are managing shrinkage appropriately and processing starters and leavers in line with Operational processesEnsure all additional core hours are accurately recorded and included in the expected plan.Criteria Proven resource planning experience to optimize staffing levels as required in a Call Centre environment.Excellent planning and organizational skills with strong attention to detail.Ability to take ownership and work collaboratively with Call Centre peers and wider Research teams.Strong numerical and database skills.Strong communication skills both written and verbal.Please contact for more details Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview Hourly Salary: £11.28Job Type: Temporary to Permanent Role: Shift Manager We have an exciting opportunity with a well established and thriving market research company based in Birmingham. If you are a capable and diligent shift/scheduler manager with experience managing high volume call centre shifts this could be the role for you!ResponsibilitiesTo proactively manage the scheduling and real-time management of headcount, available hours and work flow across all Call Centre projects. To monitor and report on real time productivity, performance and adherence to the resource plan. Deputise for the planning and resource manager when required to cover leave/absence. Responsibilities Monitor actual hours and headcount against forecasted plan and escalate discrepancies to the operational Management team to facilitate an understanding of any variances.Act as the prime contact for absence reporting and liaise with Team Managers to enable them to action in line with operational processes.Build proactive relationships with Team Managers to ensure they are managing shrinkage appropriately and processing starters and leavers in line with Operational processesEnsure all additional core hours are accurately recorded and included in the expected plan.Criteria Proven resource planning experience to optimize staffing levels as required in a Call Centre environment.Excellent planning and organizational skills with strong attention to detail.Ability to take ownership and work collaboratively with Call Centre peers and wider Research teams.Strong numerical and database skills.Strong communication skills both written and verbal.Please contact for more details Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • contract
      • £10.00 - £11.21 per hour
      • randstad cpe
      Covid Marshall - SparkhillRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Competitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Covid Marshall - SparkhillRandstad CPE are looking for a number of experienced cleaners to work at a local COVID 19 testing UnitsYour responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrival.Use the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing.Job Details : Must have a DBS Certificate or be happy to apply for one !Lunch breaks paid Competitive pay rateHours per day: 7.30am to 8.30pm, 13 hour shifts4 Days on 4 Days of PPE will be provided If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • solihull, west midlands
      • temporary
      • £9 - £10 per year
      • randstad business support
      Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • solihull, west midlands
      • temp to perm
      • £9.00 - £9.50 per hour
      • randstad business support
      Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview Location: SolihullJob Title: Call centre agentSalary: £9.50 per hourHours: 8-6:30 4 days per weekWe have a number of exciting opportunities as a call centre agent. You will be the first point of contact for patients ringing the surgery, The role will be to optimise the patient's journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient's presenting issue is managed appropriately and that the patients are up to date with their routine appointments. This will be a telephone triage role as well as assisting with walk in patients at the surgery reception.Provide clear concise information to patients and understand the importance of discretion and confidentiality.Good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs.After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem.Identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner.For less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.Build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately.Develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.Be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability togain the confidence of the caller (project confidence and sensitivity).CriteriaPrevious experience in a call centre/customer service role is essentiala clear communicator Able to remain calm and deal with difficult customers Able to work 4 days per week Able to commute to Solihull Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • temporary
      • £14.00 - £14.03 per hour
      • randstad business support
      Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • temp to perm
      • £12.20 - £12.30 per hour
      • randstad business support
      OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • work from home - contract
      • £22,000 - £24,000 per year
      • randstad business support
      Are you looking for an immediate job opportunity? Do you have experience working as a call centre team leader and manager a team? Are you looking for a totally remote working role?If so read on, as we have an exciting opportunity for you... Working with one of the uk's biggest government contractors, we are on the lookout for an experienced team leader to join the team. You will need to be comfortable managing a team of between 15-20 call centre agents, coordinating shifts, setting realistic goals and ensure performance remains high throughout the team. Competitive salary - £24,000Full Remote working - save on commuting time and costsSupporting with the government Track and Trace campaign The role is looking for an immediate starter, with a number of call centre agents due to start as of the 12th July.Working hours will require being online between 8-8 Monday to Friday and at least one weekend day a week.If you are interested apply immediately as the role will move extremely quickly. Write or apply online NOW Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Are you looking for an immediate job opportunity? Do you have experience working as a call centre team leader and manager a team? Are you looking for a totally remote working role?If so read on, as we have an exciting opportunity for you... Working with one of the uk's biggest government contractors, we are on the lookout for an experienced team leader to join the team. You will need to be comfortable managing a team of between 15-20 call centre agents, coordinating shifts, setting realistic goals and ensure performance remains high throughout the team. Competitive salary - £24,000Full Remote working - save on commuting time and costsSupporting with the government Track and Trace campaign The role is looking for an immediate starter, with a number of call centre agents due to start as of the 12th July.Working hours will require being online between 8-8 Monday to Friday and at least one weekend day a week.If you are interested apply immediately as the role will move extremely quickly. Write or apply online NOW Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • solihull, west midlands
      • permanent
      • £18,550 per year
      • randstad inhouse services
      Description - ExternalDo you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.On a day to day basis you'll speak with a broad range of customers, supporting with their queries. This may range from a simple change of address through to supporting with a more complex query.Experience isn't essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us, but ongoing.Do you see yourself as?- Highly PC literate- Able to build a rapport with customers- Confident telephone manner- Self-motivated- A problem solver with High attention to detail- What we'll do for youWe'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You'll receive salary increases at each stage of your development within the role.We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.The CompanyBNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.So, what are you waiting for? Apply now and join our winning team!Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred)Qualifications - External Equal Opportunities DisclaimerBNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
      Description - ExternalDo you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.On a day to day basis you'll speak with a broad range of customers, supporting with their queries. This may range from a simple change of address through to supporting with a more complex query.Experience isn't essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us, but ongoing.Do you see yourself as?- Highly PC literate- Able to build a rapport with customers- Confident telephone manner- Self-motivated- A problem solver with High attention to detail- What we'll do for youWe'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You'll receive salary increases at each stage of your development within the role.We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.The CompanyBNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions to double the size of the business by 2020 you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.So, what are you waiting for? Apply now and join our winning team!Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred)Qualifications - External Equal Opportunities DisclaimerBNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
      • birmingham, west midlands
      • work from home - contract
      • £9.00 - £9.50 per hour
      • randstad business support
      Overview Job Type: Temporary (possibility to go permanent after 12 weeks)Job Title: Call Centre Agent/Customer Service Salary: £9.50 per hourShifts: 37.5 hours per week between 08:00-20:00pm Mon-SunWorking from home - Must have access to a computer with windows We are delighted to be working in partnership with a long established market research organisation with over 30 years of successful experience. If you are comfortable talking over the phone, see yourself as an excellent communicator and want to help contribute to fighting the global pandemic this could be the perfect role for you. Responsibilities & CriteriaUsing the companies in-house system you will be contact members of the public in regards to Covid-19 inclusive of checking symptoms, ensuring guidelines are being followed and offering relevant advice You will be conducting a number of outbound calls on a day to day basisYou will need to accurately record any relevant information on to the companies system You will need to possess an excellent telephone manner and be comfortable communicating over the phonePrevious customer service or call centre experience is ideal. Experience working on test & trace campaigns is desirable but not essential Benefits Working from home Flexibility around shifts - we are looking for applicants who can work full or part timeExcellent onboarding and training A chance to secure a permanent role depending on performance in your first 12 weeks A supporting and established team For more information please contact Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview Job Type: Temporary (possibility to go permanent after 12 weeks)Job Title: Call Centre Agent/Customer Service Salary: £9.50 per hourShifts: 37.5 hours per week between 08:00-20:00pm Mon-SunWorking from home - Must have access to a computer with windows We are delighted to be working in partnership with a long established market research organisation with over 30 years of successful experience. If you are comfortable talking over the phone, see yourself as an excellent communicator and want to help contribute to fighting the global pandemic this could be the perfect role for you. Responsibilities & CriteriaUsing the companies in-house system you will be contact members of the public in regards to Covid-19 inclusive of checking symptoms, ensuring guidelines are being followed and offering relevant advice You will be conducting a number of outbound calls on a day to day basisYou will need to accurately record any relevant information on to the companies system You will need to possess an excellent telephone manner and be comfortable communicating over the phonePrevious customer service or call centre experience is ideal. Experience working on test & trace campaigns is desirable but not essential Benefits Working from home Flexibility around shifts - we are looking for applicants who can work full or part timeExcellent onboarding and training A chance to secure a permanent role depending on performance in your first 12 weeks A supporting and established team For more information please contact Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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