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        • solihull, west midlands
        • contract
        • £19,500 per year
        • randstad business support
        We have an great opportunity for and experienced Customer Service/Sales Administrator to join a leading manufacturer based in Shirley on a 12 month fixed term basis. You will act of the first point of contact for customers so will be responsible for taking orders and answering queries over the phone, email or live chat functions, while consistently providing a high level of customer service. Responsibilities: Process all customer mail, fax, e-mail, telephone, and web contact on a same day basis and ensure customer's requirements are managedTo ensure all verbal orders are placed and all details are correct as per the customers requestTo ensure Direct Delivery service is used and rules and regulations are adhered to in relation to thisEnsure that all processes and procedures are handled as per company, functional, or team policy and guidelines.Ensure that all checking, verification, and authorisation procedures are strictly adhered to, and any awareness of deviation from them is reported to your line manager so that further training can be identified.Develop a clear and detailed understanding of all products and servicesEnsure that team members fully understand and adhere to the credit and returns process at all timesEnsure that the special orders policy is fully understood by all team members and adhered to at all timesEnsure that all targets and goals set on a team and individual basis are met at all times.To ensure the highest possible level of customer service is given at all timesTo specifically coordinate the support for large contracts and look after and process orders and queriesTo also offer cover support to other Business Units within the Sales Office when neededSkills/ Experience:Customer service/ Sales Admin experience Order processing Attention to detail Collaborative Team WorkingProblem SolvingMFG Pro KnowledgeAbility to use client relationship management processesComplaint HandingMicrosoft Office - Excel, Word, PowerPointAn exposure to and an understanding of a broad range of business functions related to the sales processBenefits:Salary of 19,50012 month FTCWorking hours 9-5:30 (may be called to work on a Saturday 8:30 -1 working from home)Parking in siteGreat performance incentives Click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity for and experienced Customer Service/Sales Administrator to join a leading manufacturer based in Shirley on a 12 month fixed term basis. You will act of the first point of contact for customers so will be responsible for taking orders and answering queries over the phone, email or live chat functions, while consistently providing a high level of customer service. Responsibilities: Process all customer mail, fax, e-mail, telephone, and web contact on a same day basis and ensure customer's requirements are managedTo ensure all verbal orders are placed and all details are correct as per the customers requestTo ensure Direct Delivery service is used and rules and regulations are adhered to in relation to thisEnsure that all processes and procedures are handled as per company, functional, or team policy and guidelines.Ensure that all checking, verification, and authorisation procedures are strictly adhered to, and any awareness of deviation from them is reported to your line manager so that further training can be identified.Develop a clear and detailed understanding of all products and servicesEnsure that team members fully understand and adhere to the credit and returns process at all timesEnsure that the special orders policy is fully understood by all team members and adhered to at all timesEnsure that all targets and goals set on a team and individual basis are met at all times.To ensure the highest possible level of customer service is given at all timesTo specifically coordinate the support for large contracts and look after and process orders and queriesTo also offer cover support to other Business Units within the Sales Office when neededSkills/ Experience:Customer service/ Sales Admin experience Order processing Attention to detail Collaborative Team WorkingProblem SolvingMFG Pro KnowledgeAbility to use client relationship management processesComplaint HandingMicrosoft Office - Excel, Word, PowerPointAn exposure to and an understanding of a broad range of business functions related to the sales processBenefits:Salary of 19,50012 month FTCWorking hours 9-5:30 (may be called to work on a Saturday 8:30 -1 working from home)Parking in siteGreat performance incentives Click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • contract
        • £9.23 - £9.23, per hour, PAYE + Holiday Pay
        • randstad cpe
        Complaince Administrator Compliance Administrator - Coleshill Do you have administration experience relating to property, repairs or maintenance compliance such as Facilities Management?Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team Immediate start available Leading company Progression and development Excellent range of company benefits and training Excellent working environment Duties include: Check and monitor the team shared email in-box Process new requests and compliance requirements Ensure all new cases are processed in a timely manor within process Update internal management information reports (including use of excel) Conduct customer calls to obtain contractor performance feedback Liaise with the out of hours team with regards to queries or investigations Review out of hours requests and tickets to ensure SLA's were met Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendanceRunning reports on CAFM systemsManaging daily jeopardy reports to avoid KPI deductionsUnderstand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.General administration Experience:Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable.Experience of using COUPA system would be desirable.Keen to learn and develop new skills Immediate to start or short notice For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Complaince Administrator Compliance Administrator - Coleshill Do you have administration experience relating to property, repairs or maintenance compliance such as Facilities Management?Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team Immediate start available Leading company Progression and development Excellent range of company benefits and training Excellent working environment Duties include: Check and monitor the team shared email in-box Process new requests and compliance requirements Ensure all new cases are processed in a timely manor within process Update internal management information reports (including use of excel) Conduct customer calls to obtain contractor performance feedback Liaise with the out of hours team with regards to queries or investigations Review out of hours requests and tickets to ensure SLA's were met Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendanceRunning reports on CAFM systemsManaging daily jeopardy reports to avoid KPI deductionsUnderstand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.General administration Experience:Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable.Experience of using COUPA system would be desirable.Keen to learn and develop new skills Immediate to start or short notice For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • shirley, west midlands
        • temporary
        • £11.51 - £11.52 per hour
        • randstad business support
        We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £20,000 - £20,000, per year, + OTE 3900
        • randstad business support
        We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentThe job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Appy!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentThe job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Appy!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,500 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        This is a fantastic opportunity for someone who has e-commerce administrative skills and a marketing degree. Acting as a dual role you will be creating content for products on e platforms such as Amazon and Ebay as well as helping processing online sales orders and deal with enquires. The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£18,000 - £22,000On-site parkingYardley (office based)What will you do?Updating content on Amazon and EBayProcessing all online customer sales ordersActing as the first point of contact for all e-platform customer enquiries Updating customs and management of their expectations Ensuring that all details including pricing and delivery dates are correct.Process Purchase orders and invoicesAdministration supportProviding a high level of service at all timesAssisting with marketing campaignsAbout you?Must have 1+ years sales order processing via e platforms experienceMust have 1+ years experience in a marketing role Marketing degree would be advantageous Content creation on E platforms is essential (Amazon/ Ebay would be advantageous) Experience in online customer service Excellent interpersonal skills IT literate Microsoft Office and Google Applications Pro-active in your approach Apply today! :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This is a fantastic opportunity for someone who has e-commerce administrative skills and a marketing degree. Acting as a dual role you will be creating content for products on e platforms such as Amazon and Ebay as well as helping processing online sales orders and deal with enquires. The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£18,000 - £22,000On-site parkingYardley (office based)What will you do?Updating content on Amazon and EBayProcessing all online customer sales ordersActing as the first point of contact for all e-platform customer enquiries Updating customs and management of their expectations Ensuring that all details including pricing and delivery dates are correct.Process Purchase orders and invoicesAdministration supportProviding a high level of service at all timesAssisting with marketing campaignsAbout you?Must have 1+ years sales order processing via e platforms experienceMust have 1+ years experience in a marketing role Marketing degree would be advantageous Content creation on E platforms is essential (Amazon/ Ebay would be advantageous) Experience in online customer service Excellent interpersonal skills IT literate Microsoft Office and Google Applications Pro-active in your approach Apply today! :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • contract
        • £22,500 per year
        • randstad business support
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £17,000 - £19,000 per year
        • randstad business support
        A new and exciting opportunity has arisen to work for a well-established, multi award-winning distance learning college based on Birmingham Business Park in a vibrant, modern office environment.Responsibilities; Providing an exceptional level of customer serviceOrder processing Communication with students via phone and email Assisting with distributing course materials/documents Maintaining student databaseSupporting the sales and management teams with a variety of general office administration tasks Sending out certificates of completion to students Providing support through a live chat serviceEnsuring students have a happy experience by providing an exceptional level of customer serviceEnsuring students receive answers to queries in a timely mannerTake part in in-house training sessionsProviding excellent customer service to ensure student retainment and satisfactionAchieve or exceed set KPI'sSkills/experience:Confidence in speaking to students over the phone and answering emails effectivelyA natural passion for customer satisfactionAbility to demonstrate excellent customer service skillsOrganisational skillsExcellent verbal and written communication skillsHave a high customer service ethic passionate, outgoing individualAble to work individually and as a team2 years' experience in a customer service roleHave effective communication skills with a minimum of grade 'C' GCSE in EnglishBenifits; Salary of 17-19K Working hours are 37.5 between 9-5:30 Monday to Friday 30 days holiday including bank holidayExtra day off for you birthday every year! Subsidised BUPA medical cover If you think this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A new and exciting opportunity has arisen to work for a well-established, multi award-winning distance learning college based on Birmingham Business Park in a vibrant, modern office environment.Responsibilities; Providing an exceptional level of customer serviceOrder processing Communication with students via phone and email Assisting with distributing course materials/documents Maintaining student databaseSupporting the sales and management teams with a variety of general office administration tasks Sending out certificates of completion to students Providing support through a live chat serviceEnsuring students have a happy experience by providing an exceptional level of customer serviceEnsuring students receive answers to queries in a timely mannerTake part in in-house training sessionsProviding excellent customer service to ensure student retainment and satisfactionAchieve or exceed set KPI'sSkills/experience:Confidence in speaking to students over the phone and answering emails effectivelyA natural passion for customer satisfactionAbility to demonstrate excellent customer service skillsOrganisational skillsExcellent verbal and written communication skillsHave a high customer service ethic passionate, outgoing individualAble to work individually and as a team2 years' experience in a customer service roleHave effective communication skills with a minimum of grade 'C' GCSE in EnglishBenifits; Salary of 17-19K Working hours are 37.5 between 9-5:30 Monday to Friday 30 days holiday including bank holidayExtra day off for you birthday every year! Subsidised BUPA medical cover If you think this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • permanent
        • £21,000 per year
        • randstad business support
        We are currently recruiting for Junior Buyer to join a leading distribution company in Coleshill. You will be supporting a team of 2 Buyers mostly with administrative tasks and stakeholder management. This is a really exciting opportunity for anyone with a passion for procurement and is looking to eventually move into a buyer role. Responsibilities: Prioritisation of both internal and external stakeholders' requirements to ensure expectations are metCommunicate to internal stakeholders on key supply mattersDeliver customer service and stakeholder satisfaction for procurement and support continuous improvementWork closely with vendors to progress order requirements and maintain accurate lead times.Support corrective action in the resolution of delivery discrepancy.Support and report upon KPI's accessing quality and delivery performanceEvaluate historical data to support inventory replenishment options and make recommendations to achieve optimum serviceability Skills/Experience: Strong administration background (customer service or sales administration)Computer literate in IT Skills, Microsoft Office, and phone systemsExperience dealing with customers/stakeholders Strong ability to deliver upon KPI's and business objectivesEducated to degree levelResilient and flexible to change, with an ability to manage high workload, conflicting priorities, and pressureTakes a forward-thinking approach to the issues which will affect now and in the future. Benefits Salary of £21KOpportunity to earn a CIPS qualification 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking hours 9-5:30 - opportunity to work from home once training is completed and alongside government guidance If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for Junior Buyer to join a leading distribution company in Coleshill. You will be supporting a team of 2 Buyers mostly with administrative tasks and stakeholder management. This is a really exciting opportunity for anyone with a passion for procurement and is looking to eventually move into a buyer role. Responsibilities: Prioritisation of both internal and external stakeholders' requirements to ensure expectations are metCommunicate to internal stakeholders on key supply mattersDeliver customer service and stakeholder satisfaction for procurement and support continuous improvementWork closely with vendors to progress order requirements and maintain accurate lead times.Support corrective action in the resolution of delivery discrepancy.Support and report upon KPI's accessing quality and delivery performanceEvaluate historical data to support inventory replenishment options and make recommendations to achieve optimum serviceability Skills/Experience: Strong administration background (customer service or sales administration)Computer literate in IT Skills, Microsoft Office, and phone systemsExperience dealing with customers/stakeholders Strong ability to deliver upon KPI's and business objectivesEducated to degree levelResilient and flexible to change, with an ability to manage high workload, conflicting priorities, and pressureTakes a forward-thinking approach to the issues which will affect now and in the future. Benefits Salary of £21KOpportunity to earn a CIPS qualification 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking hours 9-5:30 - opportunity to work from home once training is completed and alongside government guidance If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candid