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    1 job found in mirfield, yorkshire and the humber

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        • wakefield, yorkshire and the humber
        • temp to perm
        • competitive
        • randstad business support
        A new and exciting Customer Service Advisor opportunity has become available for a fast growing and privately owned business in Wakefield. They are looking for people to join their thriving team, with or with the potential to gain great customer service skills. On a day to day basis you will be providing a personable and professional service to your customers. The role is ideal for someone who strives for customer service excellence, has excellent communication skills and has a fantastic eye for detail. The company is one of the UK's largest online retailers for home furnishing and unlike other companies, most of their products are manufactured in Yorkshire. The business has 9 different websites; each site is a leader in its own specific right. You will be joining their customer service team and will be tasked with building and maintaining great relationships, while communicating effectively with customers via contact centre, emails and live chat. The business prides themselves on giving excellent customer service, building strong and lasting relationships with not only their customers but also their suppliers by making sure all needs are met. This is a fast-paced environment with a high volume of customer contact being received. Key Responsibilities:*Answering a high volume of calls that you will be receiving on a daily basis*Taking ownership of customer queries and managing them in expectation with the business needs*Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed*Communicate with customers about their orders, including any delays or changes in delivery while keeping them kept up to date throughout the order process*Take action to check stock availability with suppliers and ensure customer orders are fulfilled*To cross and upsell products where applicable Please apply for immediate consideration! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A new and exciting Customer Service Advisor opportunity has become available for a fast growing and privately owned business in Wakefield. They are looking for people to join their thriving team, with or with the potential to gain great customer service skills. On a day to day basis you will be providing a personable and professional service to your customers. The role is ideal for someone who strives for customer service excellence, has excellent communication skills and has a fantastic eye for detail. The company is one of the UK's largest online retailers for home furnishing and unlike other companies, most of their products are manufactured in Yorkshire. The business has 9 different websites; each site is a leader in its own specific right. You will be joining their customer service team and will be tasked with building and maintaining great relationships, while communicating effectively with customers via contact centre, emails and live chat. The business prides themselves on giving excellent customer service, building strong and lasting relationships with not only their customers but also their suppliers by making sure all needs are met. This is a fast-paced environment with a high volume of customer contact being received. Key Responsibilities:*Answering a high volume of calls that you will be receiving on a daily basis*Taking ownership of customer queries and managing them in expectation with the business needs*Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed*Communicate with customers about their orders, including any delays or changes in delivery while keeping them kept up to date throughout the order process*Take action to check stock availability with suppliers and ensure customer orders are fulfilled*To cross and upsell products where applicable Please apply for immediate consideration! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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