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At all levels of complaint handling jobs, candidates will need to be good communicators and enjoy helping people. Many of these jobs will be roles as customer service assistants, advisers, or analysts. Regardless of the particular role, candidates will deal with customer enquiries as well as any complaints and will typically be the first point of contact for customers with the company. Complaint handling jobs may involve face-to-face interaction with customers, but are likely to include helping them over the phone or via email. The ability to work as part of a team, patience and calmness under pressure, a friendly approach, excellent communication skills, and over all good people skills are needed for complaint handling jobs. Computer and administration skills and skills in basic maths are also important. These are all good customer service skills, important to all employment sectors like retail, finance, travel, manufacturing, health, telecommunications, and local authorities.

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