WHAT YOU'LL DOTo realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for an Experience Strategist who is passionate about Agile, Design Thinking and Service Design and who will embed this in our teams and business processes.As an Experience Strategist your focus will be around how Risk as a product team can improve & optimise their processes around Governance, Risk & Compliance for BCG. Risk is a rapidly expanding team with a defined vision. As an Experience Strategist you would be instrumental in making the risk processes motivating for our BCG employees to engage with and have a better understanding around it. You would be a strong thought partner to the business for identifying gaps in current Risk postures.You will be transforming the risk processes used when we start any case with our clients at BCG and simplify the complex policies & make it autonomous. As a strategist you would help lay the foundation of the governance & compliance processes beyond just files.YOU'RE GOOD ATinspiring and motivating people coaching and developing people to improve their performance, knowledge and expertise collaborating with cross-functional teams to achieve the best results for the organization balancing an understanding of what can and can’t be changed in enterprise software, as well as physical products and internal servicesinfluencing stakeholders, especially those not familiar with the design discipline - knowing when to listen, when to contribute and when to evangelizedemonstrating high level of self-motivation to take initiative beyond your normal duties to find creative and effective ways to accomplish tasksbeing an expert in research, interaction design and service designbeing an active listener and experienced interviewer who enjoys using great questions to help participants drive the conversationauthoring presentations and conveying research findings, recommendations, and designs to product teams and tribe leadershipabsorbing large amounts of information and use it to drive designs and product recommendations at both the squad and tribe leveldeveloping wireframes, visual mock-ups and user flows that effectively communicate designs and user interactionscreating rapid prototypes to validate design and process concepts with stakeholders and usersclear understanding of “good” vs “bad” design, and whyWHAT KIND OF LEADER ARE WE LOOKING FOR?1. The curious – someone who is curious about people, their behaviour, as well as the digital, physical and service landscape. 2. The pragmatist – who understand the necessary constraints of UX and service design at scale and can adjust as needed3. The curator - Support/Engage with multiple UX research teams to ensure consistency of ongoing knowledge aggregation and curation of user research4. The flexible – someone who is happy and able to adjust their preferred design processes and approaches as projects demand5. The service designer – leverage current and future state research insights to build end-to-end and surface-to-core experience through service design methodologies and frameworks; identify friction points and ideate on potential solutions, leveraging prototyping, validation and iteration to zero in on the path forward6. The collaborator – The UX CoE work across products, services and functions; we need someone who recognizes the need for broad engagement across the organization to arrive at the best design outcomes; as well, work with leaders to prioritize, define and weigh level of impact versus effort7. The change champion – work closely with our change management colleagues to leverage research insights to drive adoption and create lasting change8. The concision master – ability to manage organizational complexity and abstract complexity to simplicity where possible and appropriate9. The outcome-oriented – someone who understand that research is a path to outcome, rather than an end in itself. Our work is to offer evidence-based guidance to the business10. The business-minded leader - maintain and evolve decisioning matrix to evaluate and assess all new and existing concepts/prototypes/pilots; as well, support business decisions with a robust and reliable validation framework to qualify and quantify all prototypes/pilot 11. The advocate – our team are champions for our users and will have the skills, experience, credibility and soft-skills to negotiate on their behalf12. The educator – the UX CoE is established and growing but we still need to help guide our colleagues towards a more user-centered outlook. 13. The learner - BCG is a learning organization and we are looking for someone that seeks to develop their skills and expertise continuouslyYOU BRING (EXPERIENCE & QUALIFICATIONS)8+ years’ relevant experience in a similar roleYou will have a degree in Human-Computer Interaction, Interaction Design, Computer/Information Science, or similar, or equivalent practical experience.Proven track record of leading generative and evaluative research, information architecture and interaction design engagements, ideally for a variety of complex digital applications and/or physical and service experiences. (this should be demonstrated in your portfolio)Experience in hiring, managing and coaching UX teamsPresentation skills, which can be demonstrated through the presentation of your interactive design portfolio. Familiarity with creative design thinking as well as good understanding of UI/UX best practices, information architecture, Gestalt principles, and design psychology. Understanding of business metrics and the ability to translate company goals and objectives into digital experiencesproven track record of leading through influence, building long-term relationships and building vision, roadmaps, budgets, priorities and objectivesknowledge of Agile Methodologies and ways of working (Scrum, XP, Devops…), understanding and applying “servant leader” mindset and with the ability to engage in Agile ceremonies to provide teams with necessary direction and guidanceExceptional communications and stakeholder management skillsEntrepreneurial spirit and comfort working within rapidly changing environmentProficient in design and prototyping tools ( Adobe Creative Suite, Adobe XD, Sketch, InVision, Figma). YOU'LL WORK WITHAcross the UX CoE to ensure that we continuously drive the best UX value and standards, including areas such as a research operations and design systems to enable the UX team to scale.Tribe Leaders and Product Owners, with whom you shall work to define & influence initiatives and ensure a positive collaborationAgile Coaches and Scrum Masters, that will ensure that you adopt agile principles, mindset and ways of working into your daily routine and who will coach you during the transformationChange managers, with whom you will work together to leverage research insights to develop a user-centric change approach ensuring all learning, communications and other adoption practices are grounded in our understanding of the user