WHAT YOU'LL DOThe digital age is accelerating drastic change in the workplace. These trends offer enormous opportunities to BCG's current way of doing business. To succeed as an organization, enable our employees, and better serve our clients we are on a journey to digitally transform across our business processes. In 2019 BCG’s Operating Committee launched our largest transformation effort to date when it resolved to re-imagine the Firm’s Lead to Cash process with the set objectives of: Bringing the best of BCG to our clients and increasing our win rates through enhanced visibility into the pipeline of opportunitiesImproving our cash flow Re-deploying capacity currently spent on administrative or manual tasks towards high value-add activitiesProtecting the Firm by reducing our client contracting risk The vision was to transition from a cumbersome, disjointed, and highly manual set of process and tools to an integrated, digitally enabled, end-to-end solution supported by globally harmonized ways of working and real time access to data and insight. Beginning in 2019 a cross functional team of over 90 experts designed, built, tested, piloted, and launched a new digital solution called ClientView. Global rollout of our MVP solution and harmonized processes began in July of 2020 and was fully rolled out in geographies in June 2021. The response from MDPs, Case Teams, and Business Services Teams has exceeded expectations. We are building on the success from the build/launch focused “Change the Business” phase and adapt to new ways of working as we continue incremental change and “Run the Business” activities. To represent the program in this next phase we are looking for a Global Product & Process Owner (GPPO).In this role, you will: Set the overall strategic agenda with the program sponsorsEnsure ongoing process improvement, seeking opportunities to standardize and streamline processes and improve performance Own the change management & training program Ensure processes in place to capture customer insights, feedback, and supportProviding balanced decision making that considers the entire end-to-end processDrive alignment on priorities amongst program stakeholders and leadershipEnsure the overall solution (technology and processes) meets the needs of the user To achieve this, you will:Collaborate with the agile Tribe Leads and the dedicated digital product squads responsible for the underlying technology platforms; ensure roadmaps represent the voice of the customer, the strategic goals of the program, and incorporate the integrations required for a seamless end-to-end process.Develop the agenda, frame the critical points, and facilitate robust discussions with the program Sponsor Group comprised of senior MDP leaders representing functional area heads, geographic leadership, and other senior stakeholdersPartner with the designated Regional Champions who, based on their leadership positions and influence, have been chosen as partners in driving adoption of the solution locally. Stay connected to user feedback via frequent engagement with the network of MDP Sponsors in each of our geographic systems as well as super usersLead and develop a team of five change management professionals as they make deep connections with users, design and deliver professional communications & training, and continuously gather, synthesize, and prioritize feedbackPartner with IT leadership as they coordinate end-to-end L2C technology delivery across the application portfoliosLead the articulation of consolidated investment requests requiring approval from the Investment Committee and the end-to-end view of operating budget. Collaborate with Tribe leads on budget tradeoffs and support efforts to source capacity when necessary.Act as data owner for key master data elements (Client and Project) critical in the end-to-end process providing leadership level engagement in matters of data governanceRepresent ClientView by engaging with leaders across our business services functions ( finance, client team, practice areas, staffing, marketing, legal, risk)Provide regular program updates to Firm leadership including the Regional Chairs and the Operating CommitteeThis role offers a unique and highly visible leadership role with development opportunities in the areas of change management; process design; digital solutioning; and strategic influencing. You will join a diverse, high performing, cross functional team where you will collaborate to resolve challenging issues that have material impact on the entire firm.YOU'RE GOOD ATTeam Leadership – listening but also challenging, taking outcomes and driving forward, capturing and solutioning, bringing out the best of teams, thinking of new ways to connect and motivate, presence and credibility, and professional maturity.Working collaboratively and influencing across groups – establishing strong collaborative relationships (with peers, Senior leaders and Partners and other functions such as Legal, HR, etc.), demonstrate ability to get things done both through formal channels and the informal network, using diplomacy, data, and tact to influence outcomes and gain support from others. Leading change – effectively involving key people in the design and implementation of change, supporting and championing activities that position the business for the future, navigating across cultural differencesCritical thinking and technical expertise – using rigorous logic and methods to solve complex business problems, you can see hidden problems, you’re excellent at honest financial analysis, decision making effectively under pressureBeing transparent, purpose-driven, and outcome-focused – creating focus, moving roadblocks, tackling difficult problems and you’re action orientedThinking digitally – picking up new technical skills and knowledge quickly, gaining familiarity and comfortable using a range of digital collaboration toolsInnovative delivery – ability to deliver value-added solutions and has good judgement about which suggestions will workOperating as a nimble learner – knowing personal strengths, weaknesses, and limits, has a growth mindset. Personally committed to actively working on continuous improvement and have developed significant new skills over timeStructuring the unstructured – taking a complex topic and distilling it to the key points to enable productive conversations. Tailoring materials to facilitate robust leadership engagement and efficient decision making.Intellectually Curious - comfortable asking questions and probing for answers in a collaborative way; you want to understand both how something works but also why and are comfortable using this approach to thoughtfully pressure test outcomes/decisions.YOU BRING (EXPERIENCE & QUALIFICATIONS)Education or CertificationsMinimum of a Bachelor’s degree in related field; MBA preferredWork ExperienceMinimum of 15+ years of experience in an internal or external consulting role responsible for driving global process and system change initiativesGood knowledge of end-to-end business processes (Lead to Cash and sub-processes)Strong leader with clear vision, advanced analytical skills.Self-starter who challenges the status quo and initiates and leads changeDynamic, proactive problem solver, innovative, cultural awareness, customer-focused, achievement-oriented, excellent negotiation skillsPrior large-scale, global transformation leadership experience across multiple domainsExperience working for a complex global professional services organizationExperience in establishing global E2E operations for core company processesExperience working in, building relationships, and driving change with complex stakeholder management across a largely decentralized operating model Proven ability to create strategic business cases aligned to new investmentsProven success in effectively managing global, virtual teamsStrong written and verbal communication skills with proven ability to professionally manage conflict resolutionExpert in Microsoft Office ProductsYOU'LL WORK WITHMembers of our finance team are responsible for preserving the intellectual capital, assets, and integrity of BCG. We make a decisive impact on the firm’s direction, performance, and risk-management models. Finance jobs include accounting and reporting, planning and analysis, tax and treasury, financial systems, payroll, and executive compensation.ADDITIONAL INFORMATIONCandidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.