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        • city of london, london
        • contract
        • £15.00 - £16.00 per hour
        • full-time
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • city of london, london
        • interim
        • £55,000 - £60,000 per year
        • full-time
        Microsoft Dynamics 365 Developer required on a 12 month FTC to assist in finishing a large project. The company are instantly recognisable and based in the London Bridge area. Experience/skills required;Strong Microsoft Dynamics 365 development experience.Understanding of Microsoft SQL.Vast understanding of core Dynamics 365 modules.Exposure to functional documentation.Strong requirement gathering experience.The role will be remotely based until further notice. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Microsoft Dynamics 365 Developer required on a 12 month FTC to assist in finishing a large project. The company are instantly recognisable and based in the London Bridge area. Experience/skills required;Strong Microsoft Dynamics 365 development experience.Understanding of Microsoft SQL.Vast understanding of core Dynamics 365 modules.Exposure to functional documentation.Strong requirement gathering experience.The role will be remotely based until further notice. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • city of london, london
        • contract
        • £350 - £400 per day
        • full-time
        I am looking for a Technical Writer to work with an organisation that is going through a Digital Transformation moving from a legacy system into Azure Cloud.This role will require the following skills and experience:IT Service Delivery: Experience of being part of IT Service Delivery organisation will be of benefit in terms of clarity around the level of detail that is necessary to create repeatable, deterministic procedures.Process Design & Procedure Development: Prior responsibilities either around Service Process Design or Service Procedure development. This role is balanced approximately 10:90 in terms of the distribution of work between Process:Procedure. ITIL: A background in ITIL (v3 or v4) would benefit the Process Design work element.Azure Operations Architecture: Knowledge of Azure and specifically, the Azure native monitoring / management tools that will support the Cloud IT Operations teams (Azure Monitor, Azure Sentinel and Azure Security Centre). This position is paying up to £400 a day will be initially until 18th December with the strong likelihood of extending into the New Year. Due to the current restrictions this role will be entirely remote working. If you are interested then please apply online or send an email to gian.fletchman@randstad.co.ukRandstad Technologies is acting as an Employment Business in relation to this vacancy.
        I am looking for a Technical Writer to work with an organisation that is going through a Digital Transformation moving from a legacy system into Azure Cloud.This role will require the following skills and experience:IT Service Delivery: Experience of being part of IT Service Delivery organisation will be of benefit in terms of clarity around the level of detail that is necessary to create repeatable, deterministic procedures.Process Design & Procedure Development: Prior responsibilities either around Service Process Design or Service Procedure development. This role is balanced approximately 10:90 in terms of the distribution of work between Process:Procedure. ITIL: A background in ITIL (v3 or v4) would benefit the Process Design work element.Azure Operations Architecture: Knowledge of Azure and specifically, the Azure native monitoring / management tools that will support the Cloud IT Operations teams (Azure Monitor, Azure Sentinel and Azure Security Centre). This position is paying up to £400 a day will be initially until 18th December with the strong likelihood of extending into the New Year. Due to the current restrictions this role will be entirely remote working. If you are interested then please apply online or send an email to gian.fletchman@randstad.co.ukRandstad Technologies is acting as an Employment Business in relation to this vacancy.
        • city of london, london
        • contract
        • £550 - £650 per day
        • full-time
        My client, a leading global organisation is currently in the market for 2 Senior Arcsight Engineers to come on board for an initial 3 month contract with a view to exend. This role is working fully remote for the duration of the contract. This role is focussed on onboarding assets into the SIEM solution. Tasks may include identification of optimal secure ingestion methods through to designing, developing, and enhancing correlation and trending on events ingested.Key Skills & Responsibilities: Good knowledge of regular expression, Linux CLI, and WindowsAdvanced knowledge of ArcSight SmartConnectors, Loggers, ArcMC, and ESMWell versed in of ArcSight parsers, including development and overrides.Creation and/or optimisation of logs ingested or soon to be ingested into the SIEM solutionTroubleshooting and assisting in resolution of blockers for the ingestion of events into the SIEM solution;This role is paying up to £640 per day and is considered Inside of IR35. If this role is of any interest, please apply for the role and I will be in touch. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        My client, a leading global organisation is currently in the market for 2 Senior Arcsight Engineers to come on board for an initial 3 month contract with a view to exend. This role is working fully remote for the duration of the contract. This role is focussed on onboarding assets into the SIEM solution. Tasks may include identification of optimal secure ingestion methods through to designing, developing, and enhancing correlation and trending on events ingested.Key Skills & Responsibilities: Good knowledge of regular expression, Linux CLI, and WindowsAdvanced knowledge of ArcSight SmartConnectors, Loggers, ArcMC, and ESMWell versed in of ArcSight parsers, including development and overrides.Creation and/or optimisation of logs ingested or soon to be ingested into the SIEM solutionTroubleshooting and assisting in resolution of blockers for the ingestion of events into the SIEM solution;This role is paying up to £640 per day and is considered Inside of IR35. If this role is of any interest, please apply for the role and I will be in touch. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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