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        • fareham, south east
        • contract
        • £9.00 - £10.00 per hour
        • full-time
        An exciting opportunity for an IT Service Desk Analyst to work for a high-profile retailer. Based in the Fareham, Hampshire. Initial home working due to COVID-19. Role: IT Service Desk Analyst (1st Line Support)Location: Fareham, Hampshire (Initially working from home at least until New Year)Salary: £10 p/hDuration: ASAP for 6 MonthsShifts: 4 days on, 4 days off (Either 8am-6pm OR 9am-7pm) Sunday/Bank Holiday hours 9:30am-6:30pm As a high-profile retailer, we are looking to increase capabilities by seeking a Retail IT Service Desk Analyst (1st line support) to join the team. The Service Desk is the primary contact point for UK Retail stores running technology and systems for processing of transactions at Point of Sale, CRM and consumer engaging digital experiences (Digital Signage, Social, Interactive Apps).The candidate will be part of the function providing first line technical support, they will be able to operate in a highly dynamic, fast changing and fluid working environment, based from our Fareham offices. They will need to be 100% consumer orientated to deliver exceptional customer service and experiences to our business users, deliver incident management against defined SLA's, respond and escalate support tickets, provide technical analysis and problem-solving methodologies using remote desktop software and have a track record of incident closure in a similar environment.They will be expected to achieve against high-level SLA goals and metrics, drive down incidents, undertake necessary changes and work as part of a wider team in ensuring our retail stores have high availability to trade and operate. Key Roles & ResponsibilitiesAs part of the Level 1 support team, we are looking for an individual with the following skills:Be the first point of contact for our UK Retail stores for IT based issues, maintaining an exceptional level of customer service via phone and email.Provide technical troubleshooting support for desktop and iOS software and hardware technologies.Offer a high touch customer service, engaging with our business stakeholders and in-store employees.Proactive monitoring of retail systems and servers.Daily systems monitoring and administrative operational processes.Escalating support tickets through Service NOW to our 2nd Line team and working directly with third party suppliers.Installation and configuration of hardware and software for in-store installations.Excellent verbal and written communication skills, with a high touch telephone manner.Be an integral team player, working as part of a team, providing support on a shift basis.Perform miscellaneous job-related duties, such as: Basic admin, review and update of knowledgebase documentation and other items as defined by IT support lead. Due to the nature of this role, it may be necessary for the successful candidate to travel within the UK/Ireland to store locations to assist with on-site installations of hardware and software; this may result in extended days, as well as overnight stays. Knowledge, Skills & Experience:Previous experience in an IT support role at 1st line level.Good knowledge and understanding of Retail SystemsKnowledge of Microsoft Operating Systems and Servers and Office packagesPossess network infrastructure knowledge (specifically around WiFi networks)Experience of managing iOS devices in an enterprise.Experience of SQL databases (or similar enterprise databases) would be a plusAbility to schedule own workload prioritising to meet the business needsCapable of working on own initiative, with a proactive and organised approachAdapt to a varying role and be flexible in working styleGood communication skills and an excellent telephone mannerDemonstrate a support focused attitudeExcellent interpersonal and team skillsEssential that you hold a full driving license. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity for an IT Service Desk Analyst to work for a high-profile retailer. Based in the Fareham, Hampshire. Initial home working due to COVID-19. Role: IT Service Desk Analyst (1st Line Support)Location: Fareham, Hampshire (Initially working from home at least until New Year)Salary: £10 p/hDuration: ASAP for 6 MonthsShifts: 4 days on, 4 days off (Either 8am-6pm OR 9am-7pm) Sunday/Bank Holiday hours 9:30am-6:30pm As a high-profile retailer, we are looking to increase capabilities by seeking a Retail IT Service Desk Analyst (1st line support) to join the team. The Service Desk is the primary contact point for UK Retail stores running technology and systems for processing of transactions at Point of Sale, CRM and consumer engaging digital experiences (Digital Signage, Social, Interactive Apps).The candidate will be part of the function providing first line technical support, they will be able to operate in a highly dynamic, fast changing and fluid working environment, based from our Fareham offices. They will need to be 100% consumer orientated to deliver exceptional customer service and experiences to our business users, deliver incident management against defined SLA's, respond and escalate support tickets, provide technical analysis and problem-solving methodologies using remote desktop software and have a track record of incident closure in a similar environment.They will be expected to achieve against high-level SLA goals and metrics, drive down incidents, undertake necessary changes and work as part of a wider team in ensuring our retail stores have high availability to trade and operate. Key Roles & ResponsibilitiesAs part of the Level 1 support team, we are looking for an individual with the following skills:Be the first point of contact for our UK Retail stores for IT based issues, maintaining an exceptional level of customer service via phone and email.Provide technical troubleshooting support for desktop and iOS software and hardware technologies.Offer a high touch customer service, engaging with our business stakeholders and in-store employees.Proactive monitoring of retail systems and servers.Daily systems monitoring and administrative operational processes.Escalating support tickets through Service NOW to our 2nd Line team and working directly with third party suppliers.Installation and configuration of hardware and software for in-store installations.Excellent verbal and written communication skills, with a high touch telephone manner.Be an integral team player, working as part of a team, providing support on a shift basis.Perform miscellaneous job-related duties, such as: Basic admin, review and update of knowledgebase documentation and other items as defined by IT support lead. Due to the nature of this role, it may be necessary for the successful candidate to travel within the UK/Ireland to store locations to assist with on-site installations of hardware and software; this may result in extended days, as well as overnight stays. Knowledge, Skills & Experience:Previous experience in an IT support role at 1st line level.Good knowledge and understanding of Retail SystemsKnowledge of Microsoft Operating Systems and Servers and Office packagesPossess network infrastructure knowledge (specifically around WiFi networks)Experience of managing iOS devices in an enterprise.Experience of SQL databases (or similar enterprise databases) would be a plusAbility to schedule own workload prioritising to meet the business needsCapable of working on own initiative, with a proactive and organised approachAdapt to a varying role and be flexible in working styleGood communication skills and an excellent telephone mannerDemonstrate a support focused attitudeExcellent interpersonal and team skillsEssential that you hold a full driving license. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • sidcup, south east
        • permanent
        • £50,000 - £55,000, per year, 12% pension & home working
        • full-time
        Solution Analyst / Agile Software BA - Sidcup - £55,000 plus home workingA large scale not-for-profit organisation in Sidcup is urgently seeking a new Solution Analyst / Agile Software BA to join their team and help them shape core business applications and COTS solutions.You will be the bridge between the technology department and the business to ensure that key business applications (field service, repair, and work scheduling platforms/applications) meet the needs of the organisation. You will take ownership of these COTS applications - engaging with the business to analyse requirements and ellicit detailed user stories etc, before working closely with solutoins architects, the development team, testers and 3rd party system providers through the full life cycle to deliver a fully customised system that meets those requirements. As the successful candidate you must have:Prior experience as a Solutions Analyst or Agile Software Business AnalystExperience of working in Agile environmentsStrong Business Analysis and requirements analysis skillsDeep insights into writing great user stories, user story refinement and estimationExperience of working with COTS an advantageExperience with field service, repair, and scheduling platforms/applications would be an advantageExperience with DRS and TotalMobile highly desirableExperience working with and managing 3rd partiesKnowledge and experience of implementing TDD, BDD and ATDDExcellent communication skills You will be rewarded with a package that includes:Basic salary of circa £50,000 - £55,000 depending on skills and experiencePension - 12%26 days holidayHealthcareHome workingFlexible workingGreat work / life balanceThe chance to work for a not-for-profit and "give back" to society This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Solution Analyst / Agile Software BA - Sidcup - £55,000 plus home workingA large scale not-for-profit organisation in Sidcup is urgently seeking a new Solution Analyst / Agile Software BA to join their team and help them shape core business applications and COTS solutions.You will be the bridge between the technology department and the business to ensure that key business applications (field service, repair, and work scheduling platforms/applications) meet the needs of the organisation. You will take ownership of these COTS applications - engaging with the business to analyse requirements and ellicit detailed user stories etc, before working closely with solutoins architects, the development team, testers and 3rd party system providers through the full life cycle to deliver a fully customised system that meets those requirements. As the successful candidate you must have:Prior experience as a Solutions Analyst or Agile Software Business AnalystExperience of working in Agile environmentsStrong Business Analysis and requirements analysis skillsDeep insights into writing great user stories, user story refinement and estimationExperience of working with COTS an advantageExperience with field service, repair, and scheduling platforms/applications would be an advantageExperience with DRS and TotalMobile highly desirableExperience working with and managing 3rd partiesKnowledge and experience of implementing TDD, BDD and ATDDExcellent communication skills You will be rewarded with a package that includes:Basic salary of circa £50,000 - £55,000 depending on skills and experiencePension - 12%26 days holidayHealthcareHome workingFlexible workingGreat work / life balanceThe chance to work for a not-for-profit and "give back" to society This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • reading, south east
        • contract
        • competitive
        • full-time
        Contract Security Consultant / ISO27001My client, a network service provider is looking for multiple Security Consultants on a contract basis.This will be an initial 6 months and is fully remote for the time being due to covid but with a view to go back part remote in the new year. Office is based in Reading.If you are available or becoming so and tick the majority of the below experience then please reply ASAP with your CV for more information/next steps.There are also slightly more junior contract opportunities available, so if you dont tick every box but have around 3 years experience with process, design, documentation, auditing then also worth applying.Experience required;Demonstrated professional consulting experience with enterprise IT-security, information security and Governance Risk Compliance services gained in a previous delivery capacity * Broad experience of developing Policies, process and documentation in Green or Brown field sites. * Experience in delivering assignments using well known security frameworks, standards and methodologies such as PCI-DSS, ISO27001, NIST-CSF, GDPR and/or CoBIT * Industry certifications such as CISSP, CISM, CRISC, ISO27001 Implementer or Lead Auditor. CISA * Fluency in English * A Bachelor's Degree in a related discipline or equivalent experience * Wide Industry Vertical experience and a network of contacts. * Some experience in penetration test would be appreciated.Interviews can be arranged immediately over the phone.Contract Security Consultant / ISO27001Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        Contract Security Consultant / ISO27001My client, a network service provider is looking for multiple Security Consultants on a contract basis.This will be an initial 6 months and is fully remote for the time being due to covid but with a view to go back part remote in the new year. Office is based in Reading.If you are available or becoming so and tick the majority of the below experience then please reply ASAP with your CV for more information/next steps.There are also slightly more junior contract opportunities available, so if you dont tick every box but have around 3 years experience with process, design, documentation, auditing then also worth applying.Experience required;Demonstrated professional consulting experience with enterprise IT-security, information security and Governance Risk Compliance services gained in a previous delivery capacity * Broad experience of developing Policies, process and documentation in Green or Brown field sites. * Experience in delivering assignments using well known security frameworks, standards and methodologies such as PCI-DSS, ISO27001, NIST-CSF, GDPR and/or CoBIT * Industry certifications such as CISSP, CISM, CRISC, ISO27001 Implementer or Lead Auditor. CISA * Fluency in English * A Bachelor's Degree in a related discipline or equivalent experience * Wide Industry Vertical experience and a network of contacts. * Some experience in penetration test would be appreciated.Interviews can be arranged immediately over the phone.Contract Security Consultant / ISO27001Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        • sidcup, south east
        • permanent
        • £23,000 - £26,000, per year, 12% pension & home working
        • full-time
        IT Service Desk Analyst - Sidcup - £23,000 to £26,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in South East London. You will be responsible for 1st/2nd line IT Support across a broad Microsoft technology stack, but you will also have some opportunity to get involved in IT projects - helping to implement and support the infrastructure that underpins their business systems.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / ambition to develop your career in a growing business. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support, working with the Microsoft technology stack- A technical background in supporting Office 365, Windows 10, Active Directory, Exchange, Citrix desktops etc- Experience of supporting a broad range of hardware issues including Thin Clients, Windows Laptops, Printers, Android Tablets and Smart Phones - An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £23,000 to £26,000 depending on skills and experience- Pension- Bonus- Flexible working- The chance to work for a truly people focused business, that puts their employees first This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Service Desk Analyst - Sidcup - £23,000 to £26,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in South East London. You will be responsible for 1st/2nd line IT Support across a broad Microsoft technology stack, but you will also have some opportunity to get involved in IT projects - helping to implement and support the infrastructure that underpins their business systems.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / ambition to develop your career in a growing business. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support, working with the Microsoft technology stack- A technical background in supporting Office 365, Windows 10, Active Directory, Exchange, Citrix desktops etc- Experience of supporting a broad range of hardware issues including Thin Clients, Windows Laptops, Printers, Android Tablets and Smart Phones - An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £23,000 to £26,000 depending on skills and experience- Pension- Bonus- Flexible working- The chance to work for a truly people focused business, that puts their employees first This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • sidcup, south east
        • permanent
        • £50,000 - £58,000, per year, 12% pension & home working
        • full-time
        Agile Software BA - Sidcup - £55,000 plus home workingA large scale not-for-profit in Sidcup is urgently seeking a new Agile Software Business Analyst to join their team and help them shape core business applications. You can be based from one of two locations in either East London or South East London, with home working options.You will be joining the business at the start of a new software programme to select and deliver an enterprise business application to manage their physical building and property assets - engaging with the business to analyse requirements and ellicit detailed user stories etc, before managing the tender process with software providers and working closely with solutions architects, the development team, testers and 3rd party system providers through the full life cycle to deliver a fully customised system that meets those requirements. As the successful candidate you must have:Prior experience as an Agile Software Business AnalystExperience of working in Agile environmentsExperience of writing great user storiesMust have experience of producing software tenders and evaluating supplier bid responsesMust be able to undertake Story boarding and UI modelling to identify potential screen flows or user navigation designExperience working with and managing 3rd partiesKnowledge and experience of implementing TDD and BDDExperience with Building Information Management systems or Asset Management systems is highly desirable, but not essential.Excellent communication skills You will be rewarded with a package that includes:Basic salary of circa £50,000 - £58,000 depending on skills and experiencePension - 12%26 days holidayHealthcareHome workingFlexible workingGreat work / life balanceThe chance to work for a not-for-profit and "give back" to society This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Agile Software BA - Sidcup - £55,000 plus home workingA large scale not-for-profit in Sidcup is urgently seeking a new Agile Software Business Analyst to join their team and help them shape core business applications. You can be based from one of two locations in either East London or South East London, with home working options.You will be joining the business at the start of a new software programme to select and deliver an enterprise business application to manage their physical building and property assets - engaging with the business to analyse requirements and ellicit detailed user stories etc, before managing the tender process with software providers and working closely with solutions architects, the development team, testers and 3rd party system providers through the full life cycle to deliver a fully customised system that meets those requirements. As the successful candidate you must have:Prior experience as an Agile Software Business AnalystExperience of working in Agile environmentsExperience of writing great user storiesMust have experience of producing software tenders and evaluating supplier bid responsesMust be able to undertake Story boarding and UI modelling to identify potential screen flows or user navigation designExperience working with and managing 3rd partiesKnowledge and experience of implementing TDD and BDDExperience with Building Information Management systems or Asset Management systems is highly desirable, but not essential.Excellent communication skills You will be rewarded with a package that includes:Basic salary of circa £50,000 - £58,000 depending on skills and experiencePension - 12%26 days holidayHealthcareHome workingFlexible workingGreat work / life balanceThe chance to work for a not-for-profit and "give back" to society This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • sidcup, south east
        • permanent
        • £50,000 - £55,000, per year, 12% pension & home working
        • full-time
        C# Software Engineer - Sidcup - £55,000 plus home workingA successful service provider in Sidcup (you can also be based out of Stratford) is urgently seeking a new C# Software Engineer to join their team and help them shape their core business applications.You will work closely with lead developers, architects, testers and other members of your agile squad to deliver new, robust and reliable software solutions to enable the business - all based on simple, clean, effective code. As the successful candidate you must have:Strong experience with C#, MVC, JavaScript/HTML and SQL.Experience of working with microservicesExperinece of developing software for Azure environments Experience of working in an agile environmentSome experience of DevOps processes and tooling would be an advantageExperinece of CI/CD, test automation, automated software releases, configuration management and system management in a high availability cloud environment would be an advantageAny experience of Containerisation would be an advantageKnowledge and experience of TDD, BDD and ATDD highly desirable You will be rewarded with a package that includes:Basic salary of circa £50,000 - £55,000 depending on skills and experiencePension - 12%26 days holidayHealthcareHome workingFlexible workingGreat work / life balanceThe chance to work for a not-for-profit and "give back" to society This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        C# Software Engineer - Sidcup - £55,000 plus home workingA successful service provider in Sidcup (you can also be based out of Stratford) is urgently seeking a new C# Software Engineer to join their team and help them shape their core business applications.You will work closely with lead developers, architects, testers and other members of your agile squad to deliver new, robust and reliable software solutions to enable the business - all based on simple, clean, effective code. As the successful candidate you must have:Strong experience with C#, MVC, JavaScript/HTML and SQL.Experience of working with microservicesExperinece of developing software for Azure environments Experience of working in an agile environmentSome experience of DevOps processes and tooling would be an advantageExperinece of CI/CD, test automation, automated software releases, configuration management and system management in a high availability cloud environment would be an advantageAny experience of Containerisation would be an advantageKnowledge and experience of TDD, BDD and ATDD highly desirable You will be rewarded with a package that includes:Basic salary of circa £50,000 - £55,000 depending on skills and experiencePension - 12%26 days holidayHealthcareHome workingFlexible workingGreat work / life balanceThe chance to work for a not-for-profit and "give back" to society This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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