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        • fareham, south east
        • contract
        • £9.00 - £10.00 per hour
        • full-time
        An exciting opportunity for an IT Service Desk Analyst to work for a high-profile retailer. Based in the Fareham, Hampshire. Initial home working due to COVID-19. Role: IT Service Desk Analyst (1st Line Support)Location: Fareham, Hampshire (Initially working from home at least until New Year)Salary: £10 p/hDuration: ASAP for 6 MonthsShifts: 4 days on, 4 days off (Either 8am-6pm OR 9am-7pm) Sunday/Bank Holiday hours 9:30am-6:30pm As a high-profile retailer, we are looking to increase capabilities by seeking a Retail IT Service Desk Analyst (1st line support) to join the team. The Service Desk is the primary contact point for UK Retail stores running technology and systems for processing of transactions at Point of Sale, CRM and consumer engaging digital experiences (Digital Signage, Social, Interactive Apps).The candidate will be part of the function providing first line technical support, they will be able to operate in a highly dynamic, fast changing and fluid working environment, based from our Fareham offices. They will need to be 100% consumer orientated to deliver exceptional customer service and experiences to our business users, deliver incident management against defined SLA's, respond and escalate support tickets, provide technical analysis and problem-solving methodologies using remote desktop software and have a track record of incident closure in a similar environment.They will be expected to achieve against high-level SLA goals and metrics, drive down incidents, undertake necessary changes and work as part of a wider team in ensuring our retail stores have high availability to trade and operate. Key Roles & ResponsibilitiesAs part of the Level 1 support team, we are looking for an individual with the following skills:Be the first point of contact for our UK Retail stores for IT based issues, maintaining an exceptional level of customer service via phone and email.Provide technical troubleshooting support for desktop and iOS software and hardware technologies.Offer a high touch customer service, engaging with our business stakeholders and in-store employees.Proactive monitoring of retail systems and servers.Daily systems monitoring and administrative operational processes.Escalating support tickets through Service NOW to our 2nd Line team and working directly with third party suppliers.Installation and configuration of hardware and software for in-store installations.Excellent verbal and written communication skills, with a high touch telephone manner.Be an integral team player, working as part of a team, providing support on a shift basis.Perform miscellaneous job-related duties, such as: Basic admin, review and update of knowledgebase documentation and other items as defined by IT support lead. Due to the nature of this role, it may be necessary for the successful candidate to travel within the UK/Ireland to store locations to assist with on-site installations of hardware and software; this may result in extended days, as well as overnight stays. Knowledge, Skills & Experience:Previous experience in an IT support role at 1st line level.Good knowledge and understanding of Retail SystemsKnowledge of Microsoft Operating Systems and Servers and Office packagesPossess network infrastructure knowledge (specifically around WiFi networks)Experience of managing iOS devices in an enterprise.Experience of SQL databases (or similar enterprise databases) would be a plusAbility to schedule own workload prioritising to meet the business needsCapable of working on own initiative, with a proactive and organised approachAdapt to a varying role and be flexible in working styleGood communication skills and an excellent telephone mannerDemonstrate a support focused attitudeExcellent interpersonal and team skillsEssential that you hold a full driving license. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity for an IT Service Desk Analyst to work for a high-profile retailer. Based in the Fareham, Hampshire. Initial home working due to COVID-19. Role: IT Service Desk Analyst (1st Line Support)Location: Fareham, Hampshire (Initially working from home at least until New Year)Salary: £10 p/hDuration: ASAP for 6 MonthsShifts: 4 days on, 4 days off (Either 8am-6pm OR 9am-7pm) Sunday/Bank Holiday hours 9:30am-6:30pm As a high-profile retailer, we are looking to increase capabilities by seeking a Retail IT Service Desk Analyst (1st line support) to join the team. The Service Desk is the primary contact point for UK Retail stores running technology and systems for processing of transactions at Point of Sale, CRM and consumer engaging digital experiences (Digital Signage, Social, Interactive Apps).The candidate will be part of the function providing first line technical support, they will be able to operate in a highly dynamic, fast changing and fluid working environment, based from our Fareham offices. They will need to be 100% consumer orientated to deliver exceptional customer service and experiences to our business users, deliver incident management against defined SLA's, respond and escalate support tickets, provide technical analysis and problem-solving methodologies using remote desktop software and have a track record of incident closure in a similar environment.They will be expected to achieve against high-level SLA goals and metrics, drive down incidents, undertake necessary changes and work as part of a wider team in ensuring our retail stores have high availability to trade and operate. Key Roles & ResponsibilitiesAs part of the Level 1 support team, we are looking for an individual with the following skills:Be the first point of contact for our UK Retail stores for IT based issues, maintaining an exceptional level of customer service via phone and email.Provide technical troubleshooting support for desktop and iOS software and hardware technologies.Offer a high touch customer service, engaging with our business stakeholders and in-store employees.Proactive monitoring of retail systems and servers.Daily systems monitoring and administrative operational processes.Escalating support tickets through Service NOW to our 2nd Line team and working directly with third party suppliers.Installation and configuration of hardware and software for in-store installations.Excellent verbal and written communication skills, with a high touch telephone manner.Be an integral team player, working as part of a team, providing support on a shift basis.Perform miscellaneous job-related duties, such as: Basic admin, review and update of knowledgebase documentation and other items as defined by IT support lead. Due to the nature of this role, it may be necessary for the successful candidate to travel within the UK/Ireland to store locations to assist with on-site installations of hardware and software; this may result in extended days, as well as overnight stays. Knowledge, Skills & Experience:Previous experience in an IT support role at 1st line level.Good knowledge and understanding of Retail SystemsKnowledge of Microsoft Operating Systems and Servers and Office packagesPossess network infrastructure knowledge (specifically around WiFi networks)Experience of managing iOS devices in an enterprise.Experience of SQL databases (or similar enterprise databases) would be a plusAbility to schedule own workload prioritising to meet the business needsCapable of working on own initiative, with a proactive and organised approachAdapt to a varying role and be flexible in working styleGood communication skills and an excellent telephone mannerDemonstrate a support focused attitudeExcellent interpersonal and team skillsEssential that you hold a full driving license. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • sidcup, south east
        • permanent
        • £23,000 - £26,000, per year, 12% pension & home working
        • full-time
        IT Service Desk Analyst - Sidcup - £23,000 to £26,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in South East London. You will be responsible for 1st/2nd line IT Support across a broad Microsoft technology stack, but you will also have some opportunity to get involved in IT projects - helping to implement and support the infrastructure that underpins their business systems.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / ambition to develop your career in a growing business. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support, working with the Microsoft technology stack- A technical background in supporting Office 365, Windows 10, Active Directory, Exchange, Citrix desktops etc- Experience of supporting a broad range of hardware issues including Thin Clients, Windows Laptops, Printers, Android Tablets and Smart Phones - An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £23,000 to £26,000 depending on skills and experience- Pension- Bonus- Flexible working- The chance to work for a truly people focused business, that puts their employees first This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Service Desk Analyst - Sidcup - £23,000 to £26,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in South East London. You will be responsible for 1st/2nd line IT Support across a broad Microsoft technology stack, but you will also have some opportunity to get involved in IT projects - helping to implement and support the infrastructure that underpins their business systems.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / ambition to develop your career in a growing business. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support, working with the Microsoft technology stack- A technical background in supporting Office 365, Windows 10, Active Directory, Exchange, Citrix desktops etc- Experience of supporting a broad range of hardware issues including Thin Clients, Windows Laptops, Printers, Android Tablets and Smart Phones - An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £23,000 to £26,000 depending on skills and experience- Pension- Bonus- Flexible working- The chance to work for a truly people focused business, that puts their employees first This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • wymondham, east of england
        • temporary
        • £11.00 - £12.50 per hour
        • full-time
        Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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