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1 job found in Normanton

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    • normanton, yorkshire and the humber
    • temporary
    • £10.45 per hour
    • randstad inhouse services
    We are pleased to be recruiting a help desk advisor on behalf of our client Williams LeaDo you have help desk experience?Do you want more job security and career opportunities?Are you able to work in a fast paced environment?Do you hold a full drivers license?If you answered yes to the above, we really want to hear from you, because jobs like these don't come around very often.The role and what you will be doing:This is a hybrid role covering a number of services provided by Williams Lea CCM from our site in Normanton, West Yorkshire. This role will be based in the Print Mail Centre, Normanton where the team print, enclose and dispatch critical bank correspondence on a daily basis. In addition to Print Mail Centre duties this role includes additional activities covering both help desk and inter-site van runs. Williams Lea CCM operate a daily help-desk on behalf of the bank, dealing with bank department requests including booking deliveries and collections along with general queries. This role will support the help-desk team during busy periods and in times of absence.Williams Lea CCM operate a daily collection/ delivery service between Leeds and Gosforth, Newcastle and an additional run in the local Leeds area, incorporating a daily pickup from Rotherham. This role will require the successful applicant to cover either of these runs during driver absence. This is a "hand's on" position which requires a good level of computer literacy relating to the use of Excel, Word, Adobe and various other applications. The operator is responsible for their overall performance against set objectives and rates of efficiency. Examples of operator tasks include:Print composed documents enclosed in line with business rules for the document type. Quality check to ensure address fields meet the Royal Mail criteria, Quality check documents for accuracy of key fields within the documentUpdate daily MI at letter type level pack documents ensuring reconciliation is accurate Prepare manifest for mail handover to UK Mail / Royal Mail Undertake written and verbal communication with bank departmentsAbility to investigate issuesAbility to drive a van and deliver excellent customer service when on client sitesManual handling activities when loading, unloading and delivering during inter-site runsIn addition, all operators will be measured for quality of work and performance against Service Level Agreements. At times this role may also include an element of supervision. Operators must show an all-round ability and willingness to complete a range of other tasks when required. The role:Monday to Friday 0800 - 1600 or 09:00 - 17:0038.75 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.45 Benefits package includes:Competitive salary Paid breaks28 days Annual LeaveLong term, ongoing assignmentFree onsite parkingCanteen facilities Randstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many moreSet shift patternsEmployee assistance programme About you:You will have an energetic, can-do-attitudeA naturally proactive, confident and self-motivated individualExcellent verbal and written communication skillsAble to follow instructions and processesResults driven Able to work in a faced paced team environment, with a high level of accuracy and attention to detail skillsSelf-motivated, able to initiate and follow tasks through to completionIT literateFull clean drivers license
    We are pleased to be recruiting a help desk advisor on behalf of our client Williams LeaDo you have help desk experience?Do you want more job security and career opportunities?Are you able to work in a fast paced environment?Do you hold a full drivers license?If you answered yes to the above, we really want to hear from you, because jobs like these don't come around very often.The role and what you will be doing:This is a hybrid role covering a number of services provided by Williams Lea CCM from our site in Normanton, West Yorkshire. This role will be based in the Print Mail Centre, Normanton where the team print, enclose and dispatch critical bank correspondence on a daily basis. In addition to Print Mail Centre duties this role includes additional activities covering both help desk and inter-site van runs. Williams Lea CCM operate a daily help-desk on behalf of the bank, dealing with bank department requests including booking deliveries and collections along with general queries. This role will support the help-desk team during busy periods and in times of absence.Williams Lea CCM operate a daily collection/ delivery service between Leeds and Gosforth, Newcastle and an additional run in the local Leeds area, incorporating a daily pickup from Rotherham. This role will require the successful applicant to cover either of these runs during driver absence. This is a "hand's on" position which requires a good level of computer literacy relating to the use of Excel, Word, Adobe and various other applications. The operator is responsible for their overall performance against set objectives and rates of efficiency. Examples of operator tasks include:Print composed documents enclosed in line with business rules for the document type. Quality check to ensure address fields meet the Royal Mail criteria, Quality check documents for accuracy of key fields within the documentUpdate daily MI at letter type level pack documents ensuring reconciliation is accurate Prepare manifest for mail handover to UK Mail / Royal Mail Undertake written and verbal communication with bank departmentsAbility to investigate issuesAbility to drive a van and deliver excellent customer service when on client sitesManual handling activities when loading, unloading and delivering during inter-site runsIn addition, all operators will be measured for quality of work and performance against Service Level Agreements. At times this role may also include an element of supervision. Operators must show an all-round ability and willingness to complete a range of other tasks when required. The role:Monday to Friday 0800 - 1600 or 09:00 - 17:0038.75 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.45 Benefits package includes:Competitive salary Paid breaks28 days Annual LeaveLong term, ongoing assignmentFree onsite parkingCanteen facilities Randstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many moreSet shift patternsEmployee assistance programme About you:You will have an energetic, can-do-attitudeA naturally proactive, confident and self-motivated individualExcellent verbal and written communication skillsAble to follow instructions and processesResults driven Able to work in a faced paced team environment, with a high level of accuracy and attention to detail skillsSelf-motivated, able to initiate and follow tasks through to completionIT literateFull clean drivers license

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