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        • birmingham, west midlands
        • permanent
        • £40,000 - £50,000 per year
        • randstad business support
        I am looking for a driven and capable Client Services Manager who enjoys delivering an exceptional level of service at all times. This is a fabulous opportunity to join a well-established, SME business based in Birmingham on a permanent basis.As the Client Services Manager you will take ownership and manage the internal Client Services team.You will provide strategic support across a mix of media but predominantly e-commerce, magazine fulfilment and direct mail. Management of a small team (4 direct reports)Developing relationships, leading the team, delegation of tasks and development of you teamProject management and strategic support Lead & manage the Client Services team ensuring that performance is commensurate with that expected of Job rolesUndertake strategic quarterly reviews with the client baseMentor and coach team membersEnsure that client services processes and procedures are efficient and documented.About you?You must have proven experience as a Client Services Manager Experienced in the fulfilment and direct mail industry or similar would be advantageousProven experience in a similar role with excellent all round understanding of print, project and campaign management. You should be a self-motivated, outgoing Client Services Manager with a great sense of humour, able to deal with client pressure and short time-linesYou must have gravitas with the ability to quickly strengthen and develop relationships with clients, colleagues, internal departments and suppliers.A proven background in developing relationships, be a strong leader and a people person with the ability to delegate well, communicate clearly, lead by example and develop your team.Excellent organisation and communication skills.Process led and methodical.Strong attention to detail.Someone who can build trust, value others, communicate effectively, drive execution, and focus on delivery to customers.You will need to demonstrate your ability to multitask, define priorities and demonstrate strong analytical and leadership skills whilst working in a high pressure, service led, and fast-paced environment. The role:Salary: £40,000 - £50,000 Car allowanceMon - Friday 8.30 am to 5 pm (with 60 minutes lunch)Office BasedApply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        I am looking for a driven and capable Client Services Manager who enjoys delivering an exceptional level of service at all times. This is a fabulous opportunity to join a well-established, SME business based in Birmingham on a permanent basis.As the Client Services Manager you will take ownership and manage the internal Client Services team.You will provide strategic support across a mix of media but predominantly e-commerce, magazine fulfilment and direct mail. Management of a small team (4 direct reports)Developing relationships, leading the team, delegation of tasks and development of you teamProject management and strategic support Lead & manage the Client Services team ensuring that performance is commensurate with that expected of Job rolesUndertake strategic quarterly reviews with the client baseMentor and coach team membersEnsure that client services processes and procedures are efficient and documented.About you?You must have proven experience as a Client Services Manager Experienced in the fulfilment and direct mail industry or similar would be advantageousProven experience in a similar role with excellent all round understanding of print, project and campaign management. You should be a self-motivated, outgoing Client Services Manager with a great sense of humour, able to deal with client pressure and short time-linesYou must have gravitas with the ability to quickly strengthen and develop relationships with clients, colleagues, internal departments and suppliers.A proven background in developing relationships, be a strong leader and a people person with the ability to delegate well, communicate clearly, lead by example and develop your team.Excellent organisation and communication skills.Process led and methodical.Strong attention to detail.Someone who can build trust, value others, communicate effectively, drive execution, and focus on delivery to customers.You will need to demonstrate your ability to multitask, define priorities and demonstrate strong analytical and leadership skills whilst working in a high pressure, service led, and fast-paced environment. The role:Salary: £40,000 - £50,000 Car allowanceMon - Friday 8.30 am to 5 pm (with 60 minutes lunch)Office BasedApply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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