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1 job found in Telford, West Midlands

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    • telford, west midlands
    • temporary
    • £11.00 per hour
    • randstad inhouse services
    Order Processing Agent Are you looking for a role in order processing? Do you have previous experience in an order processing role?We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today! Benefits:Weekly payOngoing contractShift 08:30am - 16:30pm Monday to FridayAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportAccess to benefits scheme which includes 100's of high street discounts and much more! Responsibilities:Process customer orders with a consistently high level of accuracy to prevent customer queries anddebit notes, adhering to agreed KPIs.Process orders and manually calculate discounts in %Ensure PO numbers are raised correctly against customer ordersTo liaise by telephone with customers and Sales Engineers at the time of order process if any issues are identified with the order.To record all activities relating to the customer's order in the Warehouse management system (SAP)Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.Provide support for all on-line self service toolsFully complete and correctly categorise case details within our case management system (BridgeProvide first level general pre-sales and post-sales support through a variety of mediums, eg: chat,telephone, email for order management, order inquiry, order modification, problem solving,complaint resolution, returnsTo work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.Liaise between customers, After-Sales and Marketing as appropriate, regarding ProductQuality Returns Requirements:Previous experience in order processingMust have computer proficiency with applications such as (Microsoft Teams, Bfo, SAP, MYSE etc)Good communication skillsAttention to detailExcellent attendance levels and attitudeFlexible approach with the ability to adapt to change and learn new skills quicklyTeam orientatedAbility to multi task (logging queries while speaking with customers) Please apply today and our team will contact you
    Order Processing Agent Are you looking for a role in order processing? Do you have previous experience in an order processing role?We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today! Benefits:Weekly payOngoing contractShift 08:30am - 16:30pm Monday to FridayAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportAccess to benefits scheme which includes 100's of high street discounts and much more! Responsibilities:Process customer orders with a consistently high level of accuracy to prevent customer queries anddebit notes, adhering to agreed KPIs.Process orders and manually calculate discounts in %Ensure PO numbers are raised correctly against customer ordersTo liaise by telephone with customers and Sales Engineers at the time of order process if any issues are identified with the order.To record all activities relating to the customer's order in the Warehouse management system (SAP)Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.Provide support for all on-line self service toolsFully complete and correctly categorise case details within our case management system (BridgeProvide first level general pre-sales and post-sales support through a variety of mediums, eg: chat,telephone, email for order management, order inquiry, order modification, problem solving,complaint resolution, returnsTo work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.Liaise between customers, After-Sales and Marketing as appropriate, regarding ProductQuality Returns Requirements:Previous experience in order processingMust have computer proficiency with applications such as (Microsoft Teams, Bfo, SAP, MYSE etc)Good communication skillsAttention to detailExcellent attendance levels and attitudeFlexible approach with the ability to adapt to change and learn new skills quicklyTeam orientatedAbility to multi task (logging queries while speaking with customers) Please apply today and our team will contact you

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