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      • manchester, north west
      • permanent
      • competitive
      • randstad business support
      CAREER OPPORTUNITY CUSTOMER EXPERIENCE ADVISOR An exciting career development opportunity has arisen to join, a fast-growing multi-award winning neutral vendor, based near Manchester Airport, who have featured in the Sunday Times Tech Track league table four years in a row. They are a dynamic forward thinking business and are truly a great place to work. The Role The role provides an excellent learning platform for all areas of the business to support future career aspirations. As front line client call handling you will provide outstanding customer service via telephone and email enquiries from clients. Responsibilities include: Dealing with queries and logging calls on an internal system Liaising with the other teams regarding any queries or problems Escalating any queries to the 2nd line support as and when needed General Administration - filing, faxing Compiling of reports General housekeeping within the office Database maintenance About You Will be solutions focused with a talent for solving our client's queries by taking end-to-end ownership of issues to resolve them quickly and effectively Be hungry to learn, develop and progress - bring plenty of initiative; we want to hear your ideas about how we can do things even better Demonstrate excellent communication skills with the ability to build rapport with clients, responding in a timely manor and keeping them informed of progress Demonstrate a high level of attention to detail and organisation, being proactive and able to multitask within a busy environment Will be IT proficient, with a good working knowledge of MS Office Thrive in a dynamic values driven culture What we offer We offer a competitive package which includes career development pathways, excellent employee benefits including a health cash plan, health screening, a portal which gives access to many discounts, training courses and a well-being centre. All of this and more within an inspiring, professional and fun environment - underpinned by our uncompromising values. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      CAREER OPPORTUNITY CUSTOMER EXPERIENCE ADVISOR An exciting career development opportunity has arisen to join, a fast-growing multi-award winning neutral vendor, based near Manchester Airport, who have featured in the Sunday Times Tech Track league table four years in a row. They are a dynamic forward thinking business and are truly a great place to work. The Role The role provides an excellent learning platform for all areas of the business to support future career aspirations. As front line client call handling you will provide outstanding customer service via telephone and email enquiries from clients. Responsibilities include: Dealing with queries and logging calls on an internal system Liaising with the other teams regarding any queries or problems Escalating any queries to the 2nd line support as and when needed General Administration - filing, faxing Compiling of reports General housekeeping within the office Database maintenance About You Will be solutions focused with a talent for solving our client's queries by taking end-to-end ownership of issues to resolve them quickly and effectively Be hungry to learn, develop and progress - bring plenty of initiative; we want to hear your ideas about how we can do things even better Demonstrate excellent communication skills with the ability to build rapport with clients, responding in a timely manor and keeping them informed of progress Demonstrate a high level of attention to detail and organisation, being proactive and able to multitask within a busy environment Will be IT proficient, with a good working knowledge of MS Office Thrive in a dynamic values driven culture What we offer We offer a competitive package which includes career development pathways, excellent employee benefits including a health cash plan, health screening, a portal which gives access to many discounts, training courses and a well-being centre. All of this and more within an inspiring, professional and fun environment - underpinned by our uncompromising values. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • manchester, north west
      • temp to perm
      • negotiable
      • randstad business support
      Overall Purpose of the Job:To act as the first point of contact for those looking to get in touch with Staff Learning & Development.To provide administrative support for key activities of Staff Learning & Development Team Including both on and off site learning and development events/activities and eLearning initiatives. Key Responsibilities, Accountabilities and DutiesTo assist with administrative activities associated with Staff Learning & Development as directed by your line managerTo respond to enquiries to Staff Learning & Development, dealing with course bookings and enquiries, escalating these with colleagues where appropriate.To maintain records for learning and development activities as directed, e.g. course bookings, open programmes, individual learning and development records, etc.To administer arrangements for events, including the creation of orders, issuing of joininginstructions, pre-course literature, room/audio-visual facilities, catering, room set up, etc.To support colleagues in the preparation of materials for learning and development activity.To liaise with internal and external learning and development providers in relation to event arrangements To provide a high level of customer care.To maintain confidentiality of information in line with data protection requirements andUniversity Policy.To comply with University Health and Safety requirements.To undertake such other duties as directed by your line manager, commensurate with the level of responsibility for the role.PERSON SPECIFICATION Experience, Skills and Competencies Essential Experience of working with administrative processes in a customer facing environment.Experience of working in a team, with an ability to be flexible and provide support for colleagues.Excellent communication skills, and an ability to work effectively with a wide range of people.Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.Good organisational skills, accuracy and attention to detail.An ability to prioritise work in a busy environment and to meet deadlines.An ability to identify problems and resolve issues effectively.Confident computer skills with experience of working with Microsoft packages eg Excel, Word, Outlook etc Commitment to excellent customer service and to the University's values and behaviours. DesirableExperience of using up to date versions of Microsoft Office 365 including Teams and PowerBIPractised in the use of video conferencing software such as ZoomExperience of working in a support role in a learning and development functionRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overall Purpose of the Job:To act as the first point of contact for those looking to get in touch with Staff Learning & Development.To provide administrative support for key activities of Staff Learning & Development Team Including both on and off site learning and development events/activities and eLearning initiatives. Key Responsibilities, Accountabilities and DutiesTo assist with administrative activities associated with Staff Learning & Development as directed by your line managerTo respond to enquiries to Staff Learning & Development, dealing with course bookings and enquiries, escalating these with colleagues where appropriate.To maintain records for learning and development activities as directed, e.g. course bookings, open programmes, individual learning and development records, etc.To administer arrangements for events, including the creation of orders, issuing of joininginstructions, pre-course literature, room/audio-visual facilities, catering, room set up, etc.To support colleagues in the preparation of materials for learning and development activity.To liaise with internal and external learning and development providers in relation to event arrangements To provide a high level of customer care.To maintain confidentiality of information in line with data protection requirements andUniversity Policy.To comply with University Health and Safety requirements.To undertake such other duties as directed by your line manager, commensurate with the level of responsibility for the role.PERSON SPECIFICATION Experience, Skills and Competencies Essential Experience of working with administrative processes in a customer facing environment.Experience of working in a team, with an ability to be flexible and provide support for colleagues.Excellent communication skills, and an ability to work effectively with a wide range of people.Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.Good organisational skills, accuracy and attention to detail.An ability to prioritise work in a busy environment and to meet deadlines.An ability to identify problems and resolve issues effectively.Confident computer skills with experience of working with Microsoft packages eg Excel, Word, Outlook etc Commitment to excellent customer service and to the University's values and behaviours. DesirableExperience of using up to date versions of Microsoft Office 365 including Teams and PowerBIPractised in the use of video conferencing software such as ZoomExperience of working in a support role in a learning and development functionRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • manchester, north west
      • temporary
      • £22,000 - £25,000 per year
      • randstad business support
      Job Description: Business Support Administrator - (Manchester Depot)Purpose of PositionThe overall responsibility of this role will be to provide support / cover for the Commercial Function, to Support the activities of the Customer Experience Team as well as General administrative duties. This role reports to the Commercial ManagerResponsibilities / Accountability'sDay to Day Activities GeneralConfirmation of all delivery notesConfirmation of all Transfer delivery notes for Air1Confirmation of all Transfer delivery notes for SolventsProcessing of all sales return for returnable packaging from customersReview of Returns Verification ReportCrediting and processing of product related R.I.N'sCompletion of customer rebates each monthIBC Reconciliation at the end of each monthManagement of Meeting Room Diary / All Hosting Arrangements (Including meeting and greeting all off-site visitors and arranging all Buffets/Lunches).Inbound/Outbound Post.Monthly loan packaging ring round.All administration to cover the Invoicing of loan account where packaging has not been returned. Monthly Review of the rolling package report.Review and action the bought / not bought SPA report.Undertake any reasonable tasks or duties assigned by the General Manager from time to time, providing they are within the post holders skills and ability.CX Team - Provide Administrative Support for CX Team and play an Active role in all meetings.Ownership of all CX monthly communications and Site wide Comms boards.Direct customer follow up Detractor/Promoter alerts as well as occasional survey follow up calls.Administrative Support the site based CX "Green" and "Black" belts.Key MeasurablesAbility to execute all individual tasks in a timely and accurate fashion.Update of all Comms Boards within 3 days of new calendar month.Qualifications Required (Essential & Desirable)Competent in all Components of Microsoft Office (Word, Excel and Powerpoint)Prior of Experience of using a Transactional/ERP system (SAP, Sage, MS Dynamics, Oracle)Experience of working in a Busy Office Environment.Experience & Knowledge (Essential & Desirable)Minimum of 2 years Experience within a Commercial OfficePersonal Skills & Attributes (e.g. Team Player, Strong Work Ethic)Team Player with a positive outlook on life and driven to grow and learn.Flexible and Adaptable Work Ethic.Articulate and Confident Communicator - Both Written and Oral.Very organised with an eye for attention to detail.Customer Focused.Health & SafetyComply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.ComplianceEnsure compliance with all company policies and procedures.Key InterfacesCustomers, Suppliers, Depot Staff, Senior Managers. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Job Description: Business Support Administrator - (Manchester Depot)Purpose of PositionThe overall responsibility of this role will be to provide support / cover for the Commercial Function, to Support the activities of the Customer Experience Team as well as General administrative duties. This role reports to the Commercial ManagerResponsibilities / Accountability'sDay to Day Activities GeneralConfirmation of all delivery notesConfirmation of all Transfer delivery notes for Air1Confirmation of all Transfer delivery notes for SolventsProcessing of all sales return for returnable packaging from customersReview of Returns Verification ReportCrediting and processing of product related R.I.N'sCompletion of customer rebates each monthIBC Reconciliation at the end of each monthManagement of Meeting Room Diary / All Hosting Arrangements (Including meeting and greeting all off-site visitors and arranging all Buffets/Lunches).Inbound/Outbound Post.Monthly loan packaging ring round.All administration to cover the Invoicing of loan account where packaging has not been returned. Monthly Review of the rolling package report.Review and action the bought / not bought SPA report.Undertake any reasonable tasks or duties assigned by the General Manager from time to time, providing they are within the post holders skills and ability.CX Team - Provide Administrative Support for CX Team and play an Active role in all meetings.Ownership of all CX monthly communications and Site wide Comms boards.Direct customer follow up Detractor/Promoter alerts as well as occasional survey follow up calls.Administrative Support the site based CX "Green" and "Black" belts.Key MeasurablesAbility to execute all individual tasks in a timely and accurate fashion.Update of all Comms Boards within 3 days of new calendar month.Qualifications Required (Essential & Desirable)Competent in all Components of Microsoft Office (Word, Excel and Powerpoint)Prior of Experience of using a Transactional/ERP system (SAP, Sage, MS Dynamics, Oracle)Experience of working in a Busy Office Environment.Experience & Knowledge (Essential & Desirable)Minimum of 2 years Experience within a Commercial OfficePersonal Skills & Attributes (e.g. Team Player, Strong Work Ethic)Team Player with a positive outlook on life and driven to grow and learn.Flexible and Adaptable Work Ethic.Articulate and Confident Communicator - Both Written and Oral.Very organised with an eye for attention to detail.Customer Focused.Health & SafetyComply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.ComplianceEnsure compliance with all company policies and procedures.Key InterfacesCustomers, Suppliers, Depot Staff, Senior Managers. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • manchester, north west
      • temporary
      • dependent on experience
      • randstad business support
      Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers Ensuring work is competed in a timely fashion and of the highest quality Support colleagues and work as a team in order to achieve the best results for clients Actively support the client's environmental, consistency and security policies alongside meeting Service Level Agreement (SLA) obligations Responsible for meeting all IMS/ISO obligations To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Take responsibility for meeting targets Ensure that any training opportunities are recorded on training card with accurate skill evaluation Reporting issues as per procedure and escalating issues to Senior Operator/Team Leader Attention to detail is paramount Develop positive and professional relationships with customers Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers) High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively Possess a critical eye in terms of accuracy Courteous at all timesAble to judge accurately when issues should be escalated to senior managers Motivated and enthusiastic with "can do" attitude Ability to be motivated to work as part of a team. Must be familiar with the English language, alphabet, numeracy and spelling Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Calm under pressure Excellent communication skills with confidence to deal with customers at all levels Must ensure communication is clear, concise and timely and that all-important information is understood Work in partnership with colleagues to achieve common goals Able to work on own initiative Must plan and schedule activities to ensure best use of time and resources and to satisfy customer and Williams Lea objectives Should demonstrate a high degree of pro activity at all times High level of attention to detail, working quickly and accurately Follows procedures and checks work to ensure right first time Able to make logical decisions, considering all relevant information and alternative solutions Must consider the broader implications of proposed actions, escalating matters appropriately Must take ownership for tasks and problems Adopts a positive and energetic approach Strives to overcome obstacles to achieve results Takes responsibility for personal development Previous experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers Ensuring work is competed in a timely fashion and of the highest quality Support colleagues and work as a team in order to achieve the best results for clients Actively support the client's environmental, consistency and security policies alongside meeting Service Level Agreement (SLA) obligations Responsible for meeting all IMS/ISO obligations To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Take responsibility for meeting targets Ensure that any training opportunities are recorded on training card with accurate skill evaluation Reporting issues as per procedure and escalating issues to Senior Operator/Team Leader Attention to detail is paramount Develop positive and professional relationships with customers Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers) High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively Possess a critical eye in terms of accuracy Courteous at all timesAble to judge accurately when issues should be escalated to senior managers Motivated and enthusiastic with "can do" attitude Ability to be motivated to work as part of a team. Must be familiar with the English language, alphabet, numeracy and spelling Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Calm under pressure Excellent communication skills with confidence to deal with customers at all levels Must ensure communication is clear, concise and timely and that all-important information is understood Work in partnership with colleagues to achieve common goals Able to work on own initiative Must plan and schedule activities to ensure best use of time and resources and to satisfy customer and Williams Lea objectives Should demonstrate a high degree of pro activity at all times High level of attention to detail, working quickly and accurately Follows procedures and checks work to ensure right first time Able to make logical decisions, considering all relevant information and alternative solutions Must consider the broader implications of proposed actions, escalating matters appropriately Must take ownership for tasks and problems Adopts a positive and energetic approach Strives to overcome obstacles to achieve results Takes responsibility for personal development Previous experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • manchester, north west
      • temporary
      • £11.00 - £11.00, per hour, Additional Benefits
      • randstad business support
      Your new company:A leading law firm with a track record of success.Due to workload, they are looking for Scanning Administrators to join their team in Central ManchesterYour new role:Your day to day responsibilities will include:- General administrative support- Scanning and archiving- Updating the databaseWhat you need to succeed:Your experience in a similar role will drive your success. You will be proficient administration, scanning and organising files.What you will get in return:You will be offered an hourly rate of £11ph PAYE and a start date of Monday 5th July 2021, with an initial contract of 2 months. There is a potential for the contract to be extended.What you need to do now:Please click apply to send me your CV and Kirsty will get back to you as soon as I can. Thanks!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Your new company:A leading law firm with a track record of success.Due to workload, they are looking for Scanning Administrators to join their team in Central ManchesterYour new role:Your day to day responsibilities will include:- General administrative support- Scanning and archiving- Updating the databaseWhat you need to succeed:Your experience in a similar role will drive your success. You will be proficient administration, scanning and organising files.What you will get in return:You will be offered an hourly rate of £11ph PAYE and a start date of Monday 5th July 2021, with an initial contract of 2 months. There is a potential for the contract to be extended.What you need to do now:Please click apply to send me your CV and Kirsty will get back to you as soon as I can. Thanks!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • salford, north west
      • temporary
      • £11.00 per hour
      • randstad business support
      - Scanning Operator- 1 month assignment- Start Date 05th July- £11 per hour- ManchesterThe successful candidate will be responsible for providing excellent customer service and providing flexible and responsive assistance to both clients and colleagues.This role is on a full time, temporary basis, working on a shift basis of 8am - 4pm or 10am - 6pm.Key Responsibilities:■ General administration duties■ Daily Scanning duties to include preparing physical documents for scanning■ Scanning of all incoming documents using the scanning hardware and software■ Indexing/Linking scanned and email documents in a timely manner to the appropriatedocument management system and quality checking of all scanned imagesPerson Specification■ Previous experience working as a scanning operator■ Strong customer service skills■ A willing and enthusiastic attitude■ The ability to work well under pressure■ PC literate■ Display an adaptable and flexible approach■ Posses a 'can do' attitudePlease note that a DBS check will be carried out for the successful applicant. If this role is of interest to you please do not hesitate to apply for immediate consideration.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      - Scanning Operator- 1 month assignment- Start Date 05th July- £11 per hour- ManchesterThe successful candidate will be responsible for providing excellent customer service and providing flexible and responsive assistance to both clients and colleagues.This role is on a full time, temporary basis, working on a shift basis of 8am - 4pm or 10am - 6pm.Key Responsibilities:■ General administration duties■ Daily Scanning duties to include preparing physical documents for scanning■ Scanning of all incoming documents using the scanning hardware and software■ Indexing/Linking scanned and email documents in a timely manner to the appropriatedocument management system and quality checking of all scanned imagesPerson Specification■ Previous experience working as a scanning operator■ Strong customer service skills■ A willing and enthusiastic attitude■ The ability to work well under pressure■ PC literate■ Display an adaptable and flexible approach■ Posses a 'can do' attitudePlease note that a DBS check will be carried out for the successful applicant. If this role is of interest to you please do not hesitate to apply for immediate consideration.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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