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2 jobs found in North Shields, North East

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    • north shields, north east
    • temporary
    • £11.00 per hour
    • randstad business support
    Post / Customer Service Operator£11.00 per hour(initially 3 months, with potential to extend term37.5 hours per week,Monday to FridayNorth ShieldsPurposeYou will be working in the clients mail room so past experience would be an advantage. Be happy to take courier bookings and delivery to right area of the business (some lifting required if heavy items such as laptops, back boards etc)Working on my clients site, providing the highest level of customer service in logistical support for the LTS team during operational hours.Demonstrating a responsible approach and professionalism in the role at all times.Direct client liaison over job requirements, taking responsibility for quality, efficiency and deadline achievement. Working as an integral part of the client team, able to manage workflow and prioritise a varied workload.ClientBuild and support excellent client relationshipsPro-active approach to continuous improvement, providing feedback to the client on the best method of operationLiaise with the client in a professional and helpful manner at all timesTake ownership of each job produced and ensure the client is promptly informed about any issuesEnsure full handover is given or taken when starting or finishing a shift as requiredSupport colleagues and work as a team in order to achieve the best results for the clientSense of initiative, and display an adaptable and flexible approachA willingness to undertake overtime when this is required during the week and weekendsAdministrationEnsure all jobs are logged and recharged to the client accordingly; use job tracking software / recharge process as requiredEnsure relevant cost centre / contact information is received for any request which will need to be rechargedEnsure accuracy when recording any data or financial information whether electronically or by hard copyEnsure all administrative procedures are completed accurately; including completion of all logs and data captureAssist with collation of data required for Month End reportingOperationsWork with enthusiasm, using own initiative and highlighting issues when appropriate to the managerOversee the handling of Inbound & Outbound deliveries, including monitoring and tracking of stock and booking couriersCompleting stock audits for both PC's and Mobile phones when required and reporting back on any discrepanciesAsset management utilising FNMS & SNOWUtilise other on-site applications where necessaryEnsure all SOP's are followedMeet service level targets set on an individual and team basisEnsure working area and stock areas are kept tidy at all timesAny ad-hoc duties as requested by the on-site management teamEssential skillsGood PC skills including Word, Excel and Email communicationsDemonstrable customer service and work flow skillsAbility to work under own initiative and as part of teamAbility to work under pressure to tight deadlinesPhysically fit and able to lift items up to 20kgs as part of normal daily routinePossess a critical eye in terms of accuracy and attention to detailDisplay an adaptable and flexible approachOwn a positive 'can do' attitudePrevious Logistics/Mail-room experience is desirableExcellent customer serviceExcellent communication in both written and spoken formats (face to face and telephone)Good literacy, verbal reasoning and numerical abilityRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Post / Customer Service Operator£11.00 per hour(initially 3 months, with potential to extend term37.5 hours per week,Monday to FridayNorth ShieldsPurposeYou will be working in the clients mail room so past experience would be an advantage. Be happy to take courier bookings and delivery to right area of the business (some lifting required if heavy items such as laptops, back boards etc)Working on my clients site, providing the highest level of customer service in logistical support for the LTS team during operational hours.Demonstrating a responsible approach and professionalism in the role at all times.Direct client liaison over job requirements, taking responsibility for quality, efficiency and deadline achievement. Working as an integral part of the client team, able to manage workflow and prioritise a varied workload.ClientBuild and support excellent client relationshipsPro-active approach to continuous improvement, providing feedback to the client on the best method of operationLiaise with the client in a professional and helpful manner at all timesTake ownership of each job produced and ensure the client is promptly informed about any issuesEnsure full handover is given or taken when starting or finishing a shift as requiredSupport colleagues and work as a team in order to achieve the best results for the clientSense of initiative, and display an adaptable and flexible approachA willingness to undertake overtime when this is required during the week and weekendsAdministrationEnsure all jobs are logged and recharged to the client accordingly; use job tracking software / recharge process as requiredEnsure relevant cost centre / contact information is received for any request which will need to be rechargedEnsure accuracy when recording any data or financial information whether electronically or by hard copyEnsure all administrative procedures are completed accurately; including completion of all logs and data captureAssist with collation of data required for Month End reportingOperationsWork with enthusiasm, using own initiative and highlighting issues when appropriate to the managerOversee the handling of Inbound & Outbound deliveries, including monitoring and tracking of stock and booking couriersCompleting stock audits for both PC's and Mobile phones when required and reporting back on any discrepanciesAsset management utilising FNMS & SNOWUtilise other on-site applications where necessaryEnsure all SOP's are followedMeet service level targets set on an individual and team basisEnsure working area and stock areas are kept tidy at all timesAny ad-hoc duties as requested by the on-site management teamEssential skillsGood PC skills including Word, Excel and Email communicationsDemonstrable customer service and work flow skillsAbility to work under own initiative and as part of teamAbility to work under pressure to tight deadlinesPhysically fit and able to lift items up to 20kgs as part of normal daily routinePossess a critical eye in terms of accuracy and attention to detailDisplay an adaptable and flexible approachOwn a positive 'can do' attitudePrevious Logistics/Mail-room experience is desirableExcellent customer serviceExcellent communication in both written and spoken formats (face to face and telephone)Good literacy, verbal reasoning and numerical abilityRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • north shields, north east
    • permanent
    • £19,000 per year
    • randstad business support
    Service Coordinator£19,000North ShieldsGreat opportunity for an experienced Administrator who can multi t ask and enjoys working in a busy environment.You will be speaking with my clients customers over the phone or via email and ensuring that excellent customer service is offered at all times.You will liaise with their engineering team to arrange appointments according to their diaries.If you would like to know more about this opportunity please send your up to date CV to: Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Service Coordinator£19,000North ShieldsGreat opportunity for an experienced Administrator who can multi t ask and enjoys working in a busy environment.You will be speaking with my clients customers over the phone or via email and ensuring that excellent customer service is offered at all times.You will liaise with their engineering team to arrange appointments according to their diaries.If you would like to know more about this opportunity please send your up to date CV to: Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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