Thank you for subscribing to your personalised job alerts.

    1 job found in manchester

    filter3
    clear all
      • manchester, north west
      • temporary
      • dependent on experience
      • randstad business support
      Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers Ensuring work is competed in a timely fashion and of the highest quality Support colleagues and work as a team in order to achieve the best results for clients Actively support the client's environmental, consistency and security policies alongside meeting Service Level Agreement (SLA) obligations Responsible for meeting all IMS/ISO obligations To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Take responsibility for meeting targets Ensure that any training opportunities are recorded on training card with accurate skill evaluation Reporting issues as per procedure and escalating issues to Senior Operator/Team Leader Attention to detail is paramount Develop positive and professional relationships with customers Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers) High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively Possess a critical eye in terms of accuracy Courteous at all timesAble to judge accurately when issues should be escalated to senior managers Motivated and enthusiastic with "can do" attitude Ability to be motivated to work as part of a team. Must be familiar with the English language, alphabet, numeracy and spelling Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Calm under pressure Excellent communication skills with confidence to deal with customers at all levels Must ensure communication is clear, concise and timely and that all-important information is understood Work in partnership with colleagues to achieve common goals Able to work on own initiative Must plan and schedule activities to ensure best use of time and resources and to satisfy customer and Williams Lea objectives Should demonstrate a high degree of pro activity at all times High level of attention to detail, working quickly and accurately Follows procedures and checks work to ensure right first time Able to make logical decisions, considering all relevant information and alternative solutions Must consider the broader implications of proposed actions, escalating matters appropriately Must take ownership for tasks and problems Adopts a positive and energetic approach Strives to overcome obstacles to achieve results Takes responsibility for personal development Previous experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers Ensuring work is competed in a timely fashion and of the highest quality Support colleagues and work as a team in order to achieve the best results for clients Actively support the client's environmental, consistency and security policies alongside meeting Service Level Agreement (SLA) obligations Responsible for meeting all IMS/ISO obligations To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Take responsibility for meeting targets Ensure that any training opportunities are recorded on training card with accurate skill evaluation Reporting issues as per procedure and escalating issues to Senior Operator/Team Leader Attention to detail is paramount Develop positive and professional relationships with customers Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers) High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively Possess a critical eye in terms of accuracy Courteous at all timesAble to judge accurately when issues should be escalated to senior managers Motivated and enthusiastic with "can do" attitude Ability to be motivated to work as part of a team. Must be familiar with the English language, alphabet, numeracy and spelling Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Calm under pressure Excellent communication skills with confidence to deal with customers at all levels Must ensure communication is clear, concise and timely and that all-important information is understood Work in partnership with colleagues to achieve common goals Able to work on own initiative Must plan and schedule activities to ensure best use of time and resources and to satisfy customer and Williams Lea objectives Should demonstrate a high degree of pro activity at all times High level of attention to detail, working quickly and accurately Follows procedures and checks work to ensure right first time Able to make logical decisions, considering all relevant information and alternative solutions Must consider the broader implications of proposed actions, escalating matters appropriately Must take ownership for tasks and problems Adopts a positive and energetic approach Strives to overcome obstacles to achieve results Takes responsibility for personal development Previous experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.