Are you an experienced Care Manager or are you a high-performing Deputy Manager, Team Leader, or Senior Support Worker ready to take the exciting step into your first Registered Manager role? We are looking for a dynamic, visible, and hands-on Service Manager to lead our team here in Inverness.
Situated in a picturesque riverside parkland setting right on the banks of the River Ness-and just a short walk from Inverness city centre-this service is a unique, manageable service comprising 16 self-contained individual flats (each with its own lounge, bedroom, kitchen, and bathroom). Here, we support young adults with physical disabilities to live independently, confidently, and on their own terms.
Why This Role Stands Out
- Minimal On-Call Commitments: Forget holding the service phone every other weekend. You will join a wider national on-call rota just 4 weeks per year.
- A Manageable, Purpose-Built Service: With 16 individual flats in an unbeatable Highland location, this is a close-knit service where you can truly get to know every resident and staff member.
- 35 hour week Monday-Friday Core Hours: Working primarily Monday to Friday, with occasional weekend flexibility purely to support service needs and stay connected with the team this is along with a true 35 hour working week.
About the Role
This is not a back-office, desk-bound administrative post. We are looking for a natural leader who thrives on being out on the floor, leading by example, and actively supporting both staff and residents.
As the service enters a new chapter, you will play a pivotal role in driving service improvement, embedding accountability, and elevating standards so that our residents receive the highest quality of person-centred care.
Key Responsibilities:
- Visible, Inspiring Leadership: Be a daily presence across the service, coaching and motivating your team to foster an accountable, positive, and person-centred culture rooted in dignity and independence.
- Service Improvement & Change Management: Assess current practices, implement constructive changes, and drive continuous improvement across all aspects of service delivery.
- Quality & Regulatory Compliance: Take full ownership of quality assurance, risk management, and operational oversight, ensuring full compliance with Care Inspectorate standards and achieving strong inspection grades.
- Stakeholder Partnerships: Build warm, transparent, and professional relationships with residents, families, local commissioners, and external health and social care professionals.
Who We Are Looking For
Whether you are an established Service Manager looking for a healthier pace of life in the Highlands, or an ambitious Deputy Manager / Senior Support Worker ready to step up, we want to hear from you if you bring:
- Qualifications: SVQ Level 4 in Social Services and Healthcare (or equivalent) and a willingness/eligibility to register with the SSSC as a Registered Manager (holding or working towards your RMA / leadership qualification).
- Regulatory Knowledge: A solid understanding of Scottish health and social care regulations, Health and Social Care Standards, and what it takes to achieve and maintain high Care Inspectorate grades.
- Change-Ready Mindset: Proven experience in raising standards, managing performance, and guiding a team confidently through positive change.
- Hands-On Approach: Strong communication skills and a genuine passion for empowering young adults with physical disabilities to live rich, independent lives.
Ready to Make Your Mark?
If you are ready to step into a rewarding leadership role where your presence on the floor genuinely changes lives-while still enjoying a 35-hour week in the heart of Inverness-we would love to hear from you.
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
...
