- Role : Specialist Engineer
- Location Sheffield UK
- Type : Hybrid 3-days in a week
Job Description:
Primary skill Automation Engineer
- Service Lifecycle Management Oversee the design implementation operation and improvement of IT services
- Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs
- Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction
- Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
- Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demands
- Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction
- Incident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues
- Change Management oversee change management activities related to IT services ensuring the minimal disruption to business operations
- Service Reporting produce regular service performance reports and communicate findings to stakeholders
- Budget Management Managed service budgets ensuring cost effective delivery of services
- Compliance and Risk Management Ensure IT services comply with relevant regulations policies and standards and manage associated risks
To be successful in this role you should meet the following requirements
- 8 Years of total IT experience with 5 years of relevant IT Service Management experience
- Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent
- ITIL PMP or other relevant certifications are highly desirable
- Strong understanding of IT service management frameworks and best practices
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with cross functional teams and stakeholders
- Strong analytical and problem solving skills
- Experience in managing service performance matrices and KPIs
- Knowledge of incident problem and change management processes
- Budget management and financial acumen
- Knowledge of distributed compute systems especially virtualization platform is preferred
Skills
Mandatory Skills : Major incident management, Stakeholder Management
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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