Job Title: Technical Operations Manager
Location: EMEA (Stockholm / London preferred) | Flexible / Remote
The Role We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems.
What You'll Do
Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.
Manage and prioritize technical support queues (e.g., Jira), diagnosing "unpayable" statuses and system errors.
Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.
Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.
Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.
What You Bring
A strong background in Technical Support, Product Operations, or FinOps-preferably within a fast-paced tech, creator economy, or fintech environment.
High proficiency in ticketing systems and managing technical escalations.
Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.
Exceptional organizational skills and an analytical mindset to identify patterns in support tickets and advocate for permanent fixes.
Strong written and verbal English communication skills.
Bonus: Experience with payment systems, tax compliance (KYC), or global creator monetization platforms.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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