Key Responsibilities:
Workplace Experience & Service Delivery
- Lead workplace experience initiatives, including events, hospitality, and engagement programmes
- Identify and implement service enhancements to continuously improve the employee experience
- Monitor performance through feedback, analytics, and utilisation insights
Projects & Building Relocation
- Plan and support the delivery of relocation and workplace projects, ensuring operational readiness
- Coordinate internal teams, vendors, and specialist partners
- Maintain project documentation including risk registers, schedules, and compliance records
Asset & Operational Management
- Oversee asset registers and lifecycle planning, ensuring accuracy and contractual compliance
- Manage planned and reactive maintenance in partnership with service providers
- Drive efficiencies to improve cost control and operational resilience
Facilities Management Operations (BAU)
- Lead day-to-day FM services including cleaning, security, reception, mailroom, and catering
- Manage and motivate on-site teams and contractors to deliver consistently high standards
- Ensure compliance with SLAs, KPIs, statutory obligations, and Health & Safety requirements
- Drive continuous improvement and service excellence across all operations
- Maintain accurate workforce planning via systems such as Deputy
Financial & Contract Management
- Hold budget accountability across labour, materials, equipment, and subcontractors
- Support contract reporting, governance, and continuous improvement planning
- Ensure cost control while maintaining high service quality
Stakeholder & People Management
- Build strong, professional relationships with clients and service partners
- Act as the escalation point for operational issues, resolving challenges effectively
- Lead team performance, development, and engagement
- Communicate clearly and confidently at all levels
Systems, Reporting & Compliance
- Maintain CAFM/CMMS systems and accurate operational records
- Produce weekly and monthly performance reports and insights
- Ensure all documentation (SOPs, risk assessments, schedules) is current and compliant
- Uphold Health & Safety, Equality & Diversity, and all company policies
- IWFM Level 3 (or higher)
- Project Management qualification (PRINCE2, APM, PMP or equivalent)
- Demonstrable experience managing workplace relocations
- 3-5+ years' experience in Facilities Management or operations leadership
- Experience working in a vendor-led environment with client-facing responsibility
- Proven track record in team leadership and service delivery
- Experience delivering workplace experience or engagement programmes
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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