Are you data-driven, naturally curious, and looking to make a real impact on product quality? The Complaint Handling Data Analysis team has an exciting opportunity for a detail-oriented professional to join us on a 12-month assignment. In this role, you will gain unique insight into on-market product performance while ensuring the timely delivery of worldwide customer complaint data.
The Role
As an Analysis Investigator, you will be at the heart of our quality mission. You'll be responsible for identifying and investigating trends highlighted through complaint metrics to ensure we meet all Quality System requirements.
Role details:
Title: Data Analyst
Location: Witney
Salary: £33,500 per annum
Contract: 12 Months
Hours: Full Time (37.5 hours per week)
Key Responsibilities:
- Trend Identification: Identify trends through the analysis of tracked complaint data.
- Data & Metrics: Generate weekly and monthly metrics and perform batch complaint data analysis within required timeframes.
- Investigation: Perform and document thorough investigations into trends by understanding and leveraging all available data.
- Escalation: Escalate complaint data trends that indicate potential product or process issues.
- Review Support: Assist in generating metrics for key review meetings, including Tracking and Trending, Product Quality Monitoring, and Site Leadership reviews.
- Compliance: Adhere to all Tracking & Trending procedures, Quality Management Systems, and corporate policies.
Person Specification:
- Experience: This is an entry-level friendly role with no minimum work experience required.
- Analytical Mindset: You are data-driven and focused on discovering the root cause of issues.
- Adaptable: You can handle shifting requirements and effectively balance your priorities.
- Collaborative: You have the ability to work independently while proactively supporting your team and maintaining cross-functional relationships.
- Detail-Oriented: You perform every task with diligence, integrity, and a high degree of accuracy.
If you are looking to kickstart a career in data analysis, don't hesitate to apply today!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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