2 jobs found in london

Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Job Role: Customer Service AdvisorSalary: Up to £17 per hour Location: South LondonHours: Monday - Friday 9am to 5pm 36hrs a week temp role for 3months+An exciting opportunity has arisen for an experienced Customer Service Advisor based in a Local Authority in South London. Interviews will be held the morning of Friday 19th March using Google Hangouts. This role will support the delivery of our Clients Additional Restrictions Grant, which is to support businesses which have been substantially affected by COVID-19.DutiesCustomer service including responding to queries from applicants by email or telephone Assist with the administration of day to day delivery of the Additional Restrictions Grant Database, inbox and file management, including downloading raw data from internal systems/emails, adding to database and saving documentation Reviewing applications received against checklist, and requesting further information as required. Sending out approved communications to applicants, using templates but applying own judgement for data requests and responses, and independently writing responses as needed Carrying out initial checks on applications, such as postcode searches and Companies House and verifying bank details Escalating issues as required for senior oversight and intervention Manage the resolution of complex customer complaints/issues, escalating where appropriate. Ability to work independently on tasks remotely at present, coordinating with the work of the team Operating with limited guidance or instructions so that initiative and judgement are needed to determine to address and resolve short term (daily) problems. Requirements Excellent attention to detail Strong communication skills including in writing Ability to quickly learn and understand new information Experience of database or file management Ability to demonstrate problem solving and critical thinking skills Research skills, and including ability to flag and investigate discrepancies Ensure all health and safety standards are adhered to for the relevant work area. Very strong confidentiality and data protection awareness Apply diversity and equal opportunities policies in the workplace. Desirable: Previous experience of using Google (ie Drive, Sheets, Docs) and database or CRM systems (Victoria Forms or Northgate) Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.