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        • shirley, west midlands
        • temporary
        • £11.51 - £11.52 per hour
        • randstad business support
        We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £20,000 - £20,000, per year, + OTE 3900
        • randstad business support
        We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentThe job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Appy!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an great opportunity to join a local fleet management company with a global reach. You will be joined the Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering and excellent level of service to cutomers and stakeholders. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentThe job holder will preferably have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Appy!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • contract
        • £22,500 per year
        • randstad business support
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £17,000 - £19,000 per year
        • randstad business support
        A new and exciting opportunity has arisen to work for a well-established, multi award-winning distance learning college based on Birmingham Business Park in a vibrant, modern office environment.Responsibilities; Providing an exceptional level of customer serviceOrder processing Communication with students via phone and email Assisting with distributing course materials/documents Maintaining student databaseSupporting the sales and management teams with a variety of general office administration tasks Sending out certificates of completion to students Providing support through a live chat serviceEnsuring students have a happy experience by providing an exceptional level of customer serviceEnsuring students receive answers to queries in a timely mannerTake part in in-house training sessionsProviding excellent customer service to ensure student retainment and satisfactionAchieve or exceed set KPI'sSkills/experience:Confidence in speaking to students over the phone and answering emails effectivelyA natural passion for customer satisfactionAbility to demonstrate excellent customer service skillsOrganisational skillsExcellent verbal and written communication skillsHave a high customer service ethic passionate, outgoing individualAble to work individually and as a team2 years' experience in a customer service roleHave effective communication skills with a minimum of grade 'C' GCSE in EnglishBenifits; Salary of 17-19K Working hours are 37.5 between 9-5:30 Monday to Friday 30 days holiday including bank holidayExtra day off for you birthday every year! Subsidised BUPA medical cover If you think this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A new and exciting opportunity has arisen to work for a well-established, multi award-winning distance learning college based on Birmingham Business Park in a vibrant, modern office environment.Responsibilities; Providing an exceptional level of customer serviceOrder processing Communication with students via phone and email Assisting with distributing course materials/documents Maintaining student databaseSupporting the sales and management teams with a variety of general office administration tasks Sending out certificates of completion to students Providing support through a live chat serviceEnsuring students have a happy experience by providing an exceptional level of customer serviceEnsuring students receive answers to queries in a timely mannerTake part in in-house training sessionsProviding excellent customer service to ensure student retainment and satisfactionAchieve or exceed set KPI'sSkills/experience:Confidence in speaking to students over the phone and answering emails effectivelyA natural passion for customer satisfactionAbility to demonstrate excellent customer service skillsOrganisational skillsExcellent verbal and written communication skillsHave a high customer service ethic passionate, outgoing individualAble to work individually and as a team2 years' experience in a customer service roleHave effective communication skills with a minimum of grade 'C' GCSE in EnglishBenifits; Salary of 17-19K Working hours are 37.5 between 9-5:30 Monday to Friday 30 days holiday including bank holidayExtra day off for you birthday every year! Subsidised BUPA medical cover If you think this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bromsgrove, west midlands
        • contract
        • £20,000 - £22,000 per year
        • randstad business support
        We are currently working with an independent, multi award winning business that are looking for an experienced Export Customer / Sales Support Administrator to join their team on a 12 months FTC basis! This role would suit someone who enjoys speaking to customers whether that be on the telephone / via email, helping support with any queries whilst helping support a busy sales team. Somebody who wants to work in a fast paced environment but doesn't crumble under pressure! RoleAn annual salary of £20,000- £22,0000 Hours Monday-Friday 09.00-17.00Free Parking23 days Holiday plus BH12 Months FTCAs part of the UK/ Export Customer Care Team your main responsibilities will be:Order management from start-to-finish with key export wholesale accountsStock report management for key export accountsEffective e-communication on key company updates to export accountsAnswering telephone calls to our export/UK customers/sales repsProcessing day to day UK orders via the phone and websiteAnswering queries from export/ UK customers e.g. chasing missing orders/out of stock frame informationAdmin roles such as filing/activating website accounts/sending catalogues out for new customersOffering head office support for our Export/National Sales Team e.g. providing address details, setting up website accounts on their behalf.Reporting to the Export Director who will organise your work when not on the phone.Supporting supply chain administration dutiesAbout you? 2+ years experience in a sales support admin/ customer service admin role is essentialExperience speaking with UK and International clients would be beneficial Proven ability to process sales orders, provide customers with quotations (start - finish) You must be a confident and clear communicator via telephone and email You must be able to build rapport with internal and external stakeholdersMeticulous attention to detailIT savvy - Sage Line 2000 is advantageousYou must be able to drive due to the locationOrganisedSelf stater Don't miss out on the great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently working with an independent, multi award winning business that are looking for an experienced Export Customer / Sales Support Administrator to join their team on a 12 months FTC basis! This role would suit someone who enjoys speaking to customers whether that be on the telephone / via email, helping support with any queries whilst helping support a busy sales team. Somebody who wants to work in a fast paced environment but doesn't crumble under pressure! RoleAn annual salary of £20,000- £22,0000 Hours Monday-Friday 09.00-17.00Free Parking23 days Holiday plus BH12 Months FTCAs part of the UK/ Export Customer Care Team your main responsibilities will be:Order management from start-to-finish with key export wholesale accountsStock report management for key export accountsEffective e-communication on key company updates to export accountsAnswering telephone calls to our export/UK customers/sales repsProcessing day to day UK orders via the phone and websiteAnswering queries from export/ UK customers e.g. chasing missing orders/out of stock frame informationAdmin roles such as filing/activating website accounts/sending catalogues out for new customersOffering head office support for our Export/National Sales Team e.g. providing address details, setting up website accounts on their behalf.Reporting to the Export Director who will organise your work when not on the phone.Supporting supply chain administration dutiesAbout you? 2+ years experience in a sales support admin/ customer service admin role is essentialExperience speaking with UK and International clients would be beneficial Proven ability to process sales orders, provide customers with quotations (start - finish) You must be a confident and clear communicator via telephone and email You must be able to build rapport with internal and external stakeholdersMeticulous attention to detailIT savvy - Sage Line 2000 is advantageousYou must be able to drive due to the locationOrganisedSelf stater Don't miss out on the great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • permanent
        • £21,000 per year
        • randstad business support
        We are currently recruiting for Junior Buyer to join a leading distribution company in Coleshill. You will be supporting a team of 2 Buyers mostly with administrative tasks and stakeholder management. This is a really exciting opportunity for anyone with a passion for procurement and is looking to eventually move into a buyer role. Responsibilities: Prioritisation of both internal and external stakeholders' requirements to ensure expectations are metCommunicate to internal stakeholders on key supply mattersDeliver customer service and stakeholder satisfaction for procurement and support continuous improvementWork closely with vendors to progress order requirements and maintain accurate lead times.Support corrective action in the resolution of delivery discrepancy.Support and report upon KPI's accessing quality and delivery performanceEvaluate historical data to support inventory replenishment options and make recommendations to achieve optimum serviceability Skills/Experience: Strong administration background (customer service or sales administration)Computer literate in IT Skills, Microsoft Office, and phone systemsExperience dealing with customers/stakeholders Strong ability to deliver upon KPI's and business objectivesEducated to degree levelResilient and flexible to change, with an ability to manage high workload, conflicting priorities, and pressureTakes a forward-thinking approach to the issues which will affect now and in the future. Benefits Salary of £21KOpportunity to earn a CIPS qualification 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking hours 9-5:30 - opportunity to work from home once training is completed and alongside government guidance If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for Junior Buyer to join a leading distribution company in Coleshill. You will be supporting a team of 2 Buyers mostly with administrative tasks and stakeholder management. This is a really exciting opportunity for anyone with a passion for procurement and is looking to eventually move into a buyer role. Responsibilities: Prioritisation of both internal and external stakeholders' requirements to ensure expectations are metCommunicate to internal stakeholders on key supply mattersDeliver customer service and stakeholder satisfaction for procurement and support continuous improvementWork closely with vendors to progress order requirements and maintain accurate lead times.Support corrective action in the resolution of delivery discrepancy.Support and report upon KPI's accessing quality and delivery performanceEvaluate historical data to support inventory replenishment options and make recommendations to achieve optimum serviceability Skills/Experience: Strong administration background (customer service or sales administration)Computer literate in IT Skills, Microsoft Office, and phone systemsExperience dealing with customers/stakeholders Strong ability to deliver upon KPI's and business objectivesEducated to degree levelResilient and flexible to change, with an ability to manage high workload, conflicting priorities, and pressureTakes a forward-thinking approach to the issues which will affect now and in the future. Benefits Salary of £21KOpportunity to earn a CIPS qualification 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking hours 9-5:30 - opportunity to work from home once training is completed and alongside government guidance If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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