Are you a dedicated professional with a passion for exceptional customer service and a keen eye for detail? We are actively seeking a skilled Complaints Advisor to join our dynamic team, playing a pivotal role in ensuring customer trust and satisfaction. This is an opportunity to make a significant impact within a supportive, collaborative, and high-performing environment.
Responsibilities:- Investigate and resolve customer complaints with professionalism and accuracy.
- Respond promptly to customer inquiries, managing expectations and providing clear updates.
- Set realistic timescales for resolution within the regulatory framework.
- Collaborate effectively with other departments to maintain a unified customer view.
- Identify and recommend improvements for system and data errors.
- Accurately record all customer interactions and manage tickets efficiently.
- Comply with data protection guidelines and report any breaches.
- Proven experience in complaints handling or contact centre environments.
- A strong passion for customer service and a commitment to achieving excellent outcomes.
- Demonstrated empathy and patience when dealing with customers and their business needs.
- Excellent communication and interpersonal skills.
- Ability to thrive in a busy, fast-paced environment and enjoy teamwork.
- A desire to be part of an award-winning, best-in-class team.
- The chance to contribute to a leading B2B energy supplier.
- A role that supports continuous improvement and professional development.
- An inclusive culture that values shared problem-solving and open communication.
We are eager to connect with qualified candidates who are ready to excel in this critical role. If you are motivated to deliver outstanding service and drive positive customer outcomes, we encourage you to apply promptly.
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