support engineer(networking).

About the Role

We are partnering with a leading global cloud technology provider to find a highly motivated Support Engineer (Networking). In this role, you will act as a critical technical escalation point for enterprise customers experiencing complex network and cloud infrastructure issues.

This is a fast-paced environment perfect for an engineer who loves diving deep into packet analysis and routing protocols, and who wants to work directly with cutting-edge cloud platform technologies.

What You Will Do

• Provide advanced technical support to enterprise customers by resolving escalated, complex networking issues on a major cloud platform.
• Rapidly identify required tools, assess customer environments, and begin troubleshooting within a 15-minute window.
• Troubleshoot large network environments utilizing packet sniffing tools such as Wireshark, Network Monitor, or Message Analyzer.
• Ensure high-quality resolution to keep escalations to the core product engineering operations below 10% of total ticket volume.
• Collaborate closely with core product engineers, supportability PMs, and other technical specialists to identify process readiness needs and improve future cloud support capabilities.

What You Bring (Core Requirements)

• Schedule Availability: Must be available to work 24/7 rotational shifts, including nights and weekends, to support a global customer base.
• Strong foundational knowledge of the OSI model and TCP/IP protocols.
• Understanding of core networking concepts including VPN, IPsec, DHCP, DNS, HTTP, MPLS, BGP, Layer 2, and Layer 3.
• Hands-on experience configuring and troubleshooting Proxies and Firewalls.
• Practical experience in Infrastructure and Network Administration.
• A fundamental awareness of Private, Hybrid, and Public Cloud architectures, as well as Virtualization and SDN technologies.
• Familiarity with operating systems (Windows and/or Linux), Active Directory, and OS internal concepts.

Why Apply?

• Work on the frontline of global cloud infrastructure, gaining exposure to massive enterprise network environments.
• Highly competitive compensation for the 6-month to 2-year experience bracket.
• Continuous learning and dedicated platform training to keep your technical skills sharp.

How to Apply:

If you have a passion for network troubleshooting and are ready for your next big challenge, please submit your updated CV (in English) outlining your relevant experience.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.