Title: Customer Service Advisor
Salary: £13.50 per hour
Location: Sittingbourne, Kent
Contract: 12 Months
Hours: Monday - Friday, 37.5 hours
Be the Voice that Makes a Difference
Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect.
The Perks:
- Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications.
- Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.
- Flexible working: Option to work from home one day per week once trained.
- Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.
- Travel: Free on-site parking for all staff.
Responsibilities:
- Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner.
- Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients.
- Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focus
- Collaboration: Work closely with internal colleagues and warehouse/delivery partners to provide real-time order updates.
- Relationship Building: Work with dedicated accounts to build strong, knowledgeable partnerships and track orders from warehouse to delivery.
- Quality Control: Monitor shelf life requirements and proactively notify customers of any out-of-stock situations.
Your Essential Skills:
- Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others.
- Communication expert: You possess a professional telephone manner and clear written communication skills.
- IT proficient: Comfortable navigating databases and picking up new systems quickly.
- Customer-centric: Previous experience in a busy customer service environment is essential.
Ready to start making a difference? Apply today!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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